Operating instructions

Overview 6-3
September 2007
7-
Overview
This chapter contains information on error messages, how to
resolve a stuck accessor, and frequently asked questions. This
chapter is organized as follows:
• Understanding Error Messages below
• Operator Intervention Messages on page 6-4
• Service Action Codes on page 6-11
• Resolving a Stuck Accessor on page 6-40
• Error Log Form on page 6-41
• Frequently Asked Questions on page 6-42
Understanding Error Messages
When a failure occurs, the Scalar 10K firmware performs error
recovery and reporting. The Scalar 10K reports two types of
error messages: operator panel intervention messages and
Service Action Codes (SACs).
An operator intervention message is generated and displayed
on the operator panel when operator intervention is required.
For more information on operator intervention messages,
refer to Operator Intervention Messages on page 6-4.
A SAC is generated and displayed on the operator panel for a
failure that might require a service call. Depending on the
SAC, operator intervention and/or a service call is required.
For more information on SACs, refer to Service Action Codes on
page 6-11.