User's Guide
74
RDX
8000
7.
T
roubleshooting
7.1 Error Messages
7.1.1 Network related errors
Text shown to user
interfaces
Description
Possible
solution
Set
network configuration
failed
Error while writing “network
configu
ration” values to
database or
Error
while
executing “network
fi
ti ”
it
Check
if the network settings are
correct.
No link detected
There is no link detected for
the
network port that is being
configured.
One possible
cause
for this error is that no network
bl i l d
i
Check
if network cable is plugged
in.
Check
if there are any other
problems
with the network
cable.
Could not contact
DHCP
server There was no answer from a
DHCP server within a 60
seconds
timeout
while trying to
configure the
network
port.
Make sure that there is a
DHCP
server available in the network
that is connected to the Ethernet
port that is being
configured.
7.1.2 Cartridge handling related errors
Text shown to user
interfaces
Description
Possible
solution
LOAD
tape failed, not formatted
as
RDX
8000 tape
The device is configured in Tape
mode but inserted cartridge is
not
configured as a
Tape
cartridge.
Cartridge is writable. Make sure
the
cartridge you are trying to
load is formatted as
Tape.
Formatting as
Tape
can be done
b i th RMI
Mismatch between cartridge
format
and system
mode
Format of disk doesn’t match
system mode, e.g. disk with tape
format
in
JBOD
mode.
Error can be
ignored.
To ensure this error is not
reported
again, insert only
cartridges
that
match the current
t d
Common failure during eject
sequence
Ejecting the cartridge failed;
either
the
cartridge is
mechanically blocked
or
the
command cannot be sent over
th
ATA
t
Make sure that there is nothing
that
nothing is blocking ejection
of
the cartridge.
7.1.3 Remote notification handling related errors
Text shown to user
interfaces
Description
Possible
solution
Failed to send e-mail
notification
Reported in
case
on e-mail
notifica
tion enabled but failed to
send
mail.
Make sure that configuration
of
“E-mail
notification”
is correct
(valid
SMTP
server and port,
existing e-mail address, ...)