User's Guide

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RDX 8000
5.12 Performing Diagnostic operations - The DIAGNOSTICS tab
5.12.1 Device Logs
The
RDX 8000 unit supports a built in event logging feature designed to facilitate monitoring and trouble shooting of
the device. The logs are available for viewing under the “DIAGNOSTICS/Device Logs” tab. Within the “Device Logs” tab
the user has the option of filtering the log view as follows;
Errors:
Errors are critical events that indicate either a failure in hardware or a major software issue. If an error is logged
the
RDX 8000 unit is either non-functional or seriously degraded. Any reported errors need investigation and resolution
on a high priority basis.
Warning:
Warnings are events related to potential use problems or command failures. Warnings typically relate to either
incorrect configuration of the RDX 8000 device/cartridge format or attempts to perform operations which are
logically/physically prevented within the current device state.
Configur
ation:
Configuration log
messages deal with system mode changes such as operation mode set tings.
Info:
Info events log normal events indicating unit status
changes which are part of normal operations. For instance
insertion and removal of RDX media form each slot is monitored and logged with info events.
Clear Logs:
The
Device Logs tab has a button to clear the logs in the display view. This function is only available at the Service
user level.
Save All Logs:
The
“Save all Logs” button provides the capability to save the logs to a user selected location. The file is designed to
be used by
RDX 8000 support personal to aid in problem diagnosis.