User's Guide

Pathlight VX User’s Guide 135
Viewing Service Tickets
View Pathlight VX service tickets to view details of the System Status notification and a suggested resolution
of the reported problem.
1 Do one of the following:
• Click System Status.
- OR -
•Select Tools→ System Status.
The Tools - System Status screen appears.
The System Status screen lists the following information.
• Ticket – Service ticket numbers, which can be listed in ascending or descending order by clicking
the top of the column.
• State – The current state of the service ticket. State can be either Open or Closed.
• Last Updated – Date when the service ticket was last accessed, either opened or closed
depending on the selected sort order.
• Summary – A summary of the problem reported by the Pathlight VX.