User's Guide

Chapter 6 Troubleshooting
Common Problems and Solutions
94 Quantum P4000 and P7000 Libraries User’s Guide
The robot times
out or fails during
an operation.
Check that the tape cartridge involved in the
operation is properly positioned in the bin or
drive and ready to be picked.
Check that the robot is not obstructed in any
way.
Retry the operation. If it still fails, contact a field
service engineer.
The robot drops a
cartridge.
Open the doors.
Retrieve the cartridge, orient it properly, and
place the cartridge in an empty storage bin. (Do
not try to place the cartridge in the gripper.)
Perform an inventory (see
Performing an
Inventory on page 68).
If the operator manually places a cartridge in an
empty bin, he must then run an inventory so the
library records the position of the manually
placed cartridge.
A cartridge is in
the gripper at start-
up, when a move
command is
requested, or after
a place command
is executed.
Open the front doors.
Manually remove the cartridge from the gripper
and place it in an empty bin.
Perform an inventory (see
Performing an
Inventory on page 68).
If the operator manually places a cartridge in an
empty bin, he must then run an inventory so the
library records the position of the manually
placed cartridge.
The gripper does
not have a
cartridge after
completing a pick
command.
Make sure a cartridge can be found in the source
location.
Retry the command. If the pick operation fails
again, contact a field service engineer.
Problem Corrective Action