User's Guide

Chapter 6 Troubleshooting
Common Problems and Solutions
76 Quantum|ATL P3000 Series User’s Guide
Tape Drive
Problems
6
Table 11
describes the corrective action for problems with the tape
drives.
Table 11 Tape Drive
Problems
Tape Drive LED
Conditions
6
These actions are to be performed based on the LED displays on
the backs of the drive canisters in mixed media P3000 tape
libraries. Table 12
and figure 41 show the diagnostic table of tape
drive conditions as indicated by the two LEDs at the back of the
tape drive canister.
A maximum
temperature
exceeded warning is
displayed.
Turn off the library and allow it to cool down. Lower the room
temperature, if possible, and increase ventilation around the library.
(If the operating temperature is too high, the library will automatically
shut down until the temperature drops.)
Problem Corrective Action
The library is
unable to
communicate
with a drive.
This is indicated by a Drive Communication Time-out error. Contact a
field service engineer.
The tape drive
does not eject a
cartridge.
Reset the library and retry the unload command.
If the tape still does not unload, stop the library, open the front door, and
manually unload and eject the cartridge (see Manually Ejecting a Tape
Cartridge on page 40).
A drive handle
error occurs.
Contact an ATL field service engineer.
Problem Corrective Action