User's Guide

Chapter 6 Troubleshooting
Common Problems and Solutions
Quantum|ATL P3000 Series User’s Guide 75
Operating
Problems
6
Table 10
describes the corrective action for problems which occur
during library operation.
Table 10 Problems
During Library
Operation
Problem Corrective Action
The host computer
cannot communicate
with the library.
This may be a SCSI bus time-out or a premature disconnect problem.
Check cable connections, cable length, SCSI addresses, and termination.
Restart the host and the library.
If the host and library still are not communicating, contact a field
service engineer.
A cable or
terminator is
disconnected from
the SCSI bulkhead.
Reconnect the cable or terminator according to the guidelines found in
the cabling section in Connecting Host Workstations
on page 21 of this
guide.
A tape cartridge
(tape medium) is
reported not present.
This indicates that the gripper could not sense a tape cartridge in a
particular storage bin even though the inventory reports that it is
present.
Check to see if the designated cartridge is present. If it is, make sure it is
properly seated. (For a tape drive, make sure the cartridge is completely
unloaded.) Then retry the command.
If the error persists, contact a field service engineer.
A move command
failed.
Check the source and destination bins. The source bin should hold the
cartridge to be moved; the destination bin should be empty.
Make sure the gripper is empty and all actuators are free of obstruction.
Also, make sure the library is on-line and the Stop button is released.
Retry the command.
A flash memory
error is reported.
Contact a field service engineer.