User Manual

INSTALLER’S GUIDE
Ensure Client (the Host) has made
payment for their chosen Data
Management Plan & any Remote
Commissioning Fees and are in possession
of their ‘Getting Connected’ guide
available at www.bit.ly/3nNgaPd
Install the charging point/s then use the
VendElectric Install & Test Tool and
connect to our network.
For OCPP Chargepoints go to:
installer.ocpp.vendelectric.com
Username: installer
Password: inst.t3st
For Mode 3 Chargepoints go to:
installer.vendelectric.com
Username: installer
Password: inst.t3st
Once connected and tested call
01205 725765 from the installation site to
arrange the Back-Office connection* and
remote commissioning service.
* Back-Oce connection is only included if
the Host has opted for the Premium Data
Managemnt Plan.
The Host will receive an email invitation to
connect to the VendElectric Back Oce
where they can also access easy-to-
follow video walkthroughs of the system,
enabling users to configure, manage and
monitor their chargepoints.
1. HOST SIGN UP & PAYMENT
2. INSTALL & TEST
3. CONTACT US
4. COMPLETE
As a part of its services VendElectric will routinely
monitor the connectivity and health of the charging
points and notify the Host’s nominee of any faults or
connection issues that we detect. Transitory issues
can often be cleared by power-cycling and we
strongly recommend that you advise your Client how
this can be done during the handover process.
Rolec equipment is covered by a parts warranty,
however we recommend that you consider oering
a service support agreement to your Client to ensure
they have appropriate cover for all potential call out
eventualities.
RECOMMENDATIONS
What we need?
Signed and returned Data Management
Plan Agreement.
Payment of Remote Commissioning
Fees
(if applicable).
What we need?
Host Details.
Site Names and Locations.
Charging Point ID Numbers.
Feed Capacity to Sites and Charging
Points
(For load managed projects).
Getting Connected
What we need?
Confirmed Connection to our network.
Proof of energy output from each
charging socket.
o Tip – If you don’t have an EV, plug something into the 3pin
socket on your EV ChargeCheck (or similar tester) to draw
out some energy.
For more information call 01205 725765
Email [e-mail]
Or visit vendelectric.com