User's Guide

44 Troubleshooting and Diagnostics
Expired cleaning cartridge • Verify the number of cleanings per cleaning tape for your
media type (see Specifications
on page 59).
Bad/defective/contaminated
media
• If the Media Attention LED is cleared and the drive has
been cleaned, and then immediately reappears each time
a particular cartridge is reloaded, that cartridge should be
suspected as being defective, if it is not an invalid cleaning
cartridge.
• If this occurs, export the cartridge and load a
known good cartridge. In some cases, a
cartridge can be worn out, have a defective
cartridge memory, or have been formatted as a
Firmware Upgrade Tape.
• Any cartridge that is suspected of being
defective or contaminated should NOT be
reused in any drive.
Errors Displayed on Front Panel
“!” in autoloader operator panel
inventory display
• See Operating the Autoloader
on page 11 for more
information.
There is an error code on the
LCD display
• Look up the error code, try to resolve the failure, and
power cycle (see Viewing Autoloader Error Codes
on
page 47).
Device Not Detected on SCSI Bus
Connected to a high voltage
differential SCSI bus/host
system adapter
• Attach device to a LVD SCSI host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus. Device not properly
terminated (see Installation Issues
on page 39).
• Power on device before powering on the host system.
• Check that the device has been powered on and is not in
an error state.
SCSI Errors
Connected to a high voltage
differential SCSI bus/host
system adapter
• Attach device to a LVD SCSI host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus (see Installation Issues
on page 39).
• Device not properly terminated.
Table 4 Troubleshooting Table
Problem Solution