User's Guide

40 Troubleshooting and Diagnostics
• Backup Application Installation—Refer to the documentation included with your backup
application for instructions on how to verify proper installation. Most backup software packages
require an additional module to communicate with the autoloader robotics.
• Device Driver Installation—Make sure that the proper device driver, if applicable, is installed for
the autoloader. Contact your service representative for more information.
Troubleshooting Matrix
Table 4 on page 40 describes troubleshooting problems and solutions encountered with the autoloader
power source, tape media, cleaning equipment, and SCSI commands.
NOTE:
ADIC recommends LVD components. A single ended SCSI host
system bus adapter can work, but severely degrades performance.
Also, if there are any SE devices on the same SCSI bus, the entire
SCSI bus negotiates down to SE speed and severely degrades
performance.
NOTE:
Many backup applications use their own drivers for the autoloader and
drive. Before installing a driver, make sure it is not in conflict with the
software.
Table 4 Troubleshooting Table
Problem Solution
Power
Autoloader does not power on • Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. Try another
working outlet.
• Replace the power cord.
• Contact your service representative.
No display messages appear • Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the autoloader.
• Download autoloader firmware.
• Contact your service representative.