FastStor 2 User Guide Document Number: 6-00515-03 Rev A
Copyright Notice © 2003-2004 ADIC The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without prior written consent of ADIC.
Contents Introduction Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Formatting Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Safety Intended Use. . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Getting Started Unpacking and Inspecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Checking the Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting the Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Viewing or Changing the SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Viewing or Changing the Autoloader SCSI ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Viewing or Changing the Tape Drive SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction This manual provides sufficient training information for operation of your FastStor 2 Autoloader. It is recommend that you read through the manual before using your FastStor 2 Autoloader. Audience This guide is intended for general use by anyone interested in learning about or using the FastStor 2 autoloader. The section topics in this guide include: • Introduction—An overview of the FastStor 2 autoloader documentation set.
Symbol WARNING: CAUTION: NOTE: Description Definition Consequence WARNING: Imminent hazardous electrical situation Death or serious injury CAUTION: Potential damaging situation Possible damage to the product, data, or environment NOTE: Indicates important information that helps make better use of the system No hazardous or damaging consequences Formatting Conventions The following is a list of formatting conventions used throughout this document: Italics • Headline, e. g.
CAUTION: CAUTION: Operation on the FastStor 2 by untrained personnel can lead to equipment malfunction and void the warranty. WARNING: SOME WORK AND MODIFICATIONS CAN ONLY BE PERFORMED WITH THE APPROPRIATE QUALIFICATIONS AND TRAINING (FOR EXAMPLE, REPLACEMENT OF THE POWER SUPPLY). MOST IMPORTANTLY, KNOW AND OBSERVE ALL SAFETY RULES BEFORE WORKING WITH THE EQUIPMENT.
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Safety Read all safety and operating instructions before operating this product. Keep this manual for future reference. This unit is engineered and manufactured to assure your personal safety. Improper use can result in potential electrical shock or fire hazards. NOTE: In addition to the safety instructions in this guide, local and professional safety rules apply. Intended Use This equipment is designed for processing magnetic tape cartridges. Any other application is not considered the intended use.
• Servicing—Do not attempt to service the product beyond that described in the operating and installation instructions. All other servicing should be referred to qualified service personnel. Precautions • Do not use oil, solvents, gasoline, paint thinners, or insecticides on the unit or near the unit. Vapors from these types of chemicals can damage the tape media components. • Do not expose the unit to moisture or store unit in temperatures higher than 60 ºC (140 ºF), or to extreme low temperatures.
Federal Communication Commission Notice (USA only) To determine which classification applies to your library, examine all FCC registration labels located on the bottom or back panel of your library or on installable components. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry either the Class B rating distinguished by either an FCC ID number or the FCC logo, your system is considered to be a Class B digital device.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. • Obtain a copy of the following booklet: • FCC Interference Handbook, 1996, available from the U.S. Government Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7. In compliance with FCC regulations, the following information is provided on the device or devices covered in this document.
CE Notice Marking by the symbol indicates compliance of this tape library to the EMC (Electromagnetic Compatibility) and Low Voltage directives of the European Community. Such marking is indicative that this tape library meets or exceeds the following technical standards: EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment. EN 55024:1998 Information Technology Equipment - Immunity characteristics - Limits and methods of measurement.
For Class A products based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI): If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions. Note that VCCI regulations provide that changes or modifications not expressly approved by the tape library manufacturer could void your authority to operate this equipment.
Description The FastStor 2 autoloader provides automated data storage, archival, backup, and retrieval for a range of systems from desktop workstations to small office local area networks to storage area networks. The standard product is designed for use in a general office environment, and has a fully finished appearance for use on a desktop; however, it can be installed easily into a rack. The autoloader contains one drive and 8 fixed storage locations for tape media.
• Rackmount Ready—The available rackmount kit enables you to rackmount your autoloader in 2U of rack space. Switches and Indicators The following topic illustrates the front, rear, and other operation components for the FastStor 2 autoloader. Front Panel Use Figure 3-1 and Table 3-1 to identify the front panel components.
Figure 3-2 Autoloader Rear Panel Table 3-2 Rear Panel Component Names Callout Description 1 Power connector 2 Fan vent 3 HD68 SCSI Connectors Switches and Indicators 19
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Getting Started This section describes how to install and set up the FastStor 2 autoloader. Unpacking and Inspecting Before you begin, clear a desk or table so that you can unpack the autoloader. CAUTION: If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by 30° F (15° C) or more, let the autoloader acclimate to the surrounding environment for at least 12 hours before opening the shipping carton.
2. Inspect the shipping box for damage. If you notice any damage, report it to the shipping company immediately. 3. Open the shipping box and remove the accessories package. Set the accessories package aside for now. 4. Lift the autoloader and padding out of the box and place it on the work surface, top facing up. CAUTION: Do not set the autoloader on its end or side. 5. Carefully remove the shipping padding from the left and right sides of the autoloader. Then remove the bag from the autoloader.
Requirement Criteria Clearance Back Minimum of 15.4 cm (6 inches) Front Minimum of 30.8 cm (12 inches) Sides Minimum of 5.08 cm (2 inches) Autoloader SCSI Connections The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD) SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make sure your SCSI host system adapter or controller supports these standards.
NOTE: If the SCSI cable does not fit the connector on your SCSI host system adapter, you either have an incompatible SCSI host system adapter or you need to purchase a cable adapter, or a different cable. Contact your service representative or your SCSI host system adapter manufacturer for information. 4. Attach the terminator to the remaining SCSI connector on the rear panel of the autoloader (if the autoloader is the last or only device on the SCSI bus).
Connecting More than one FastStor 2 If you are connecting more than one autoloader on the same SCSI channel, connect each unit to the previous unit with an additional shielded interface cable. It does not matter which SCSI connector on each autoloader you connect the interface cable to. Each SCSI ID comes predefined with each autoloader. Make sure that you configure each autoloader unit with its unique drive SCSI ID and autoloader ID.
In Windows 2000™: Settings -> Control Panel -> System -> Hardware -> Device Manager -> Tape Drive and/or Media Changer For more information on verifying the connection of SCSI devices, consult the operating system documentation.
Operating the Autoloader This topic discusses how to operate the following FastStor 2 autoloader components. Operator Panel The Operator Panel consists of four LEDs, four buttons, and an LCD screen. The Operator Panel provides everything you need to monitor autoloader status and to control all of its functions. Normal Display The display defaults to the Home screen. The Home screen consists of the autoloader status on the top line and the current cartridge inventory on the second line (see Figure 5-1).
If the tape drive has a cartridge loaded, the top line displays Drive loaded. The cartridge currently loaded in the drive is indicated by an alternating black block and the slot number. This display can also indicate that the specified cartridge is being loaded, unloaded, imported, or exported. The autoloader status line indicates the current operation. See Figure 5-2 for an example.
LED Color Description Media Attention Amber Illuminated if the tape drive has detected a cartridge or tape fault. Recommended action is to export the cartridge from the autoloader. Doing so turns off the LED (see Exporting Cartridges). If a particular cartridge causes these symptoms repeatedly, that cartridge may be defective. Error Red Illuminated if an unrecoverable tape drive or autoloader error occurs. A corresponding error message appears on the LCD screen (see Viewing Event Logs).
Figure 5-3 Operator Panel Menu Structure Powering on the Autoloader To power-on the autoloader • 30 Use the eraser end of a pencil or something similar to press the left side of the power switch.
The autoloader powers up. Working with Data Cartridges The following describes how to work with your data cartridges. For specific information about allowed autoloader data cartridges, see Specifications. Importing Cartridges This option commands the autoloader to import a cartridge into a specific empty slot on the carousel. CAUTION: Performing an import or export of media during a data backup may result in adverse results, which could include backup failure or other errors.
NOTE: If you are using the Operator Panel to clean the drive, import the cleaning cartridge only when the Operator Panel requests it. You may keep a cleaning cartridge in the autoloader if the backup software can manage the drive cleaning. 7. Repeat steps 5 and 6 as needed for any additional cartridges, and then press CANCEL when you are done importing cartridges. 8. Verify that the LCD screen shows that the desired slots have cartridges installed.
NOTE: Only slot numbers that contain cartridges are displayed. While cartridges are loading, status messages appear on the LCD screen. When the operation is complete, the Drive Stopped message appears. 5. Repeat for all cartridges you want to load (up to 8 cartridges). Unloading Cartridges This option unloads the cartridge from the tape drive into its original slot. To unload cartridges 1. From the Home Screen or main menu, press + or – until Commands appears on the top line of the LCD screen. 2.
Figure 5-4 Write-Protect Switch on an LTO-1/LTO-2 Cartridge Figure 5-5 Write-Protect Switch on an Super DLTtape 1 Cartridge Maintaining Cartridges To ensure the longest possible life for all of your cartridges, follow these guidelines: 34 • Post procedures that describe proper media handling. • Ensure that anyone who handles tape has been properly trained to handle it. • Do not drop or strike a cartridge.
• The operating temperature range for LTO-1/LTO-2 cartridges is 10 to 35 degrees C. The storage temperature range is 16 to 32 degrees C in a dust-free environment in which relative humidity is always between 20% and 80% (non-condensing). For Super DLTtape 1 cartridges, refer to the cartridge reference card supplied with each cartridge for temperature and humidity ranges.
CAUTION: If the cartridge is not a valid cleaning cartridge, the LCD screen will display the Invalid Tape message and the cartridge will be exported. 6. When tape drive cleaning is complete, the Clean Drive LED indicator turns off (if previously on) and the autoloader unloads and exports the cleaning cartridge. Remove the cleaning cartridge, and press ENTER when the LCD screen prompts you to do so.
Managing the Autoloader This section discusses managing the autoloader, including resetting the autoloader, setting SCSI IDs, setting the autoloader mode, and updating firmware. You can also use the System Test (see Using System Test) and the information retrieval tool (see Retrieving Information) to manage the FastStor 2. Resetting the Autoloader This option resets the autoloader robotics and the tape drive within the autoloader, forces a new cartridge inventory, and clears any current error condition.
NOTE: If you changed the SCSI ID, you may also need to cycle power on the host system and reconfigure your backup software before you can use the autoloader. Consult your hardware and software manuals for more information. Viewing or Changing the Autoloader SCSI ID Use the following procedure to view or to modify the autoloader SCSI ID. To change the autoloader SCSI ID 1. From the Home Screen or main menu, press + or – until Configuration appears on the top line of the LCD screen. 2.
Autoloader Operating Modes The autoloader has operational modes that affect how the autoloader loads tapes into the drive.The operating mode is set based on whether you have automation software controlling cartridges in the autoloader or if you are manually loading and unloading cartridges using the autoloader Operator Panel controls. The autoloader always operates in Autodetect mode.
3. Press + or - until the Circular Mode message appears on the LCD screen. The second line on the LCD screen indicates the current status, either On or Off. 4. Press ENTER. The LCD screen indicates whether you are about to turn Circular Mode on or off. 5. Press ENTER to accept the change to Circular Mode, or press CANCEL to exit and not save the changes. Autoload Mode On/Off This option turns Autoload mode on or off, and is only available when in Sequential mode.
Using a Firmware Upgrade Tape This option performs a firmware code update to the drive using a firmware upgrade tape previously created using a separate procedure. NOTE: This code update operation assumes that the upgrade tape is imported as part of this procedure. Do not import the firmware update cartridge before starting this procedure. To upgrade firmware with a firmware upgrade tape 1. From the Home Screen or main menu, press + or – until Configuration appears on the top line of the LCD screen. 2.
Running a System Test Running a System Test verifies the basic operational soundness of the autoloader and tape drive. All regular backup or restore operations are suspended while a System Test is in progress. To run a System Test 1. From the Home Screen or main menu, press + or – until Diagnostics appears on the top line of the LCD screen. 2. Press ENTER to select. System Test appears on the LCD screen. 3. The Select Cycles message appears. Press + or – to select from 270, 540, 1080, or Endless. 4.
3. Press + or – until the View Event Log message appears on the LCD screen. The LCD screen also displays the errors and events currently stored in the event log. 4. Press ENTER to access logged events. NOTE: The most recent entry is number 0 and older entries are negative numbers. 5. Press + or – to display each event in the log. 6. Press CANCEL when done.
To view the product version 1. From the Home Screen or main menu, press + or – until Information appears on the top line of the LCD screen. 2. Press ENTER to access the available options. 3. Press + or – until the Product Rev message appears on the LCD screen. NOTE: There are two elements of firmware information that are displayed in this order: drive code version, autoloader version. To get system firmware information, follow both the Product and the Firmware Version procedures described here. 4.
Troubleshooting and Diagnostics This section contains information on troubleshooting and diagnosing your autoloader. Installation Issues Problems encountered during the installation of the autoloader are usually caused by improper SCSI bus configuration, application software configuration errors, or by an incorrectly configured operating system.
• Compatibility—Ensure that the autoloader is compatible with the SCSI host system adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host system adapter manufacturer, backup application vendor, or with Support (see Getting Help). NOTE: • Backup Application Installation—Refer to the documentation included with your backup application for instructions on how to verify proper installation.
Problem Solution Tape Movement Tape stuck in drive • Power cycle the autoloader, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the autoloader Operator Panel controls. • Allow the tape drive to complete all operations. This may take as long as ten minutes if you reset or cycle power on the autoloader while the cartridge is positioned at the physical end of the media.
Problem Solution Cannot write to or read from tape • Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position). • Make sure that the cartridge has not been written using an incompatible format. • Make sure that the cartridge is an acceptable format for your drive type (see Specifications). • Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way.
Problem Solution Autoloader Performance The autoloader is not efficiently backing up data • Check the network bandwidth from the host system. If you are backing up data over a network, consider comparing to a local-only backup. • Make sure the autoloader and tape drive are on their own SCSI bus and not daisy-chained to another tape drive or to the hard drive being backed up.
Problem Solution Cleaning cartridge is incompatible • Make sure you are using an allowed cleaning cartridges (see Specifications). Expired cleaning cartridge • Verify the number of cleanings per cleaning tape for your media type (see Specifications).
Problem Solution SCSI ID Changed drive SCSI ID, but the host server system does not recognize the new ID • Make sure that all SCSI devices on the same bus have unique ID numbers. • If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available. • Make sure that you cycle power on the autoloader after changing the SCSI ID. • Reboot the host server system.
5. Remove the top cover by lifting it from the back and easing it out from under the front panel display cover, and then lift the cartridge carrier, with each cartridge you want to remove, straight up from the autoloader. NOTE: To remove the carrier directly in front of the mail slot, gently rotate the carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the mail slot. 6.
NOTE: There are unused loops on the belt. The proper belt loops have an extra bump on the outside of the loop. 8. Ensure the carrier is properly installed on the belt by gently pressing on the top of the carrier and sliding it back and forth. If it is properly attached to the belt, it should not move. If it does, reinstall the carrier. 9. Replace the top cover of the autoloader and reinstall the eleven cover screws and mounting brackets.
Error Code Description Details 82H Device status not suitable to execute this command If the robotics are busy, some commands cannot be executed at the same time. This error indicates a probable violation. This is not an error condition, but does result in busy being reported to the host system for the requested SCSI command. 83H Inventory not valid The cartridge inventory is not valid because of manual changes or previous fatal errors.
Error Code Description A0H to A5H Details Codes within this range indicate low level axis errors. A0H Belt axis error An error occurred during cartridge carrier movement (position not found). A1H Slider axis error Transport slider unable to reach estimated position. A2H Gripper position error Gripper unable to reach position. A3H Cartridge pick error Missing cartridge during pick operation of gripper.
Error Code Description BAH to BFH Details Codes within this range indicate drive errors. BAH Drive load timeout Cycle power on the autoloader. Verify that the fan is operational. If the error recurs, contact ATAC support (see Contacting ATAC). BBH Drive unload timeout Cycle power on the autoloader. Verify that the fan is operational. If the error recurs, contact ATAC support (see Contacting ATAC). BCH Over temperature problem Cycle power on the autoloader. Verify that the fan is operational.
• Serial number of the FastStor 2 autoloader (obtained from the rear panel of the unit) • Serial number for the Firmware Revision of Autoloader and Drive, accessed using the autoloader's Information menu (see Viewing Firmware Levels) • Software version numbers • Device driver information • Host system application name and version • Hardware configuration, including firmware versions, date, and number • Type of PC, DOS version, clock speed, RAM, network type, network version, and any special boa
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Specifications Use the following information to learn more about the physical requirements necessary to use and store the autoloader, the capacity capabilities necessary to operate the autoloader, the environmental requirements necessary to operate the autoloader, and the operational requirements and media requirements for proper use of the tape drive. Physical Table 8-1 provides the physical requirements necessary to use and store the FastStor 2.
Characteristic Specification Maximum data transfer rate Native: 15 MB/s Compressed: 30 MB/s Number of slots 8 MCBF 250,000 cycles Interface LVD/SE Ultra-2 SCSI Table 8-3 provides the capacity specifications for the FastStor 2 with an Super DLTtape 1 drive. Table 8-3 Super DLTtape 1 Autoloader Specifications Characteristic Specification Drive type 1 Quantum Super DLTtape 1 drive Maximum storage capacity Native: 1280 GB Compressed: 2.
Environment Table 8-5 provides the environmental requirements necessary to operate the FastStor 2.
Description LTO-1 Loading time to BOT (for previously written tape) < 25 seconds Unloading time from BOT < 13 seconds MTBF 250,000 hours Interface type LVD/SE Ultra-2 wide SCSI-2 Table 8-7 provides the requirements necessary to operate a FastStor 2 configured with an Super DLTtape 1 tape drive.
Description LTO-2 Loading time to BOT (for previously written tape) < 19 seconds Unloading time from BOT < 19 seconds MTBF 250,000 hours Interface type LVD Ultra-3 wide SCSI Media CAUTION: Do not degauss LTO cartridges! Ultrium LTO cartridges are prerecorded with a magnetic servo signal at the factory. This signal is required in order to use the cartridge with the Ultrium LTO drive. Keep magnetically charged objects out of close range.
Characteristic Super DLTtape 1 Media Super DLTtape 1 format capacity 160 GB (non-compressed) 320 GB (2:1 typical compression) Basic description Advanced metal powder Tape length 558 meters (1,833.5 feet) Cartridge dimensions 10.56 x 10.53 x 2.54 cm (4.1 x 4.1 x 1.
Index A abnormal display ........................................ 28 adapter and connection guidelines overview .............................................. 25 SCSI host system ................................ 25 altitude requirement ................................... 61 assistance .................................................... 8 associated documents FastStor 2 Quick Start Guide ................. 7 ATAC contacting ............................................ 57 autoload mode on/off ...............
E EN 55022 compliance ................................ enter button ................................................ environmental requirements altitude ................................................. humidity ................................................ overview ............................................... temperature .......................................... vibration ............................................... environmental specifications ...................... error codes .................
operator panel abnormal display ................................. cancel button ....................................... control buttons ..................................... enter button ......................................... home screen, drive empty ................... home screen, drive loaded .................. LCD screen .......................................... LED indicators .............................. 27, next button ........................................... normal display ..................
maintaining ........................................... media requirements ............................. re-inventory .......................................... removing stuck ..................................... unloading ............................................. working with ......................................... write-protecting ..................................... technical specifications ............................... temperature requirement ............................
