User's Guide

StorageCare Guardian
Quantum DX3000 and DX5000 User’s Guide xvii
• Run diagnostic utilities to more quickly determine the root cause of issues
• Initiate remote connection to remote management interface to get more in-
depth information about the health of your Quantum product.
• Distribute software/firmware upgrades - this will be available as a future
enhancement
Product Features 0
• Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum
products enabling Quantum Support to be alerted on events such as errors or
marginal conditions that are defined by the user.
• Root Cause Diagnosis - Allows Quantum to quickly isolate and identify the
root cause of a problem.
• Rapid Problem Resolution- Quantum can rapidly recommend and/or
implement the corrective actions needed to resolve a problem ensuring
minimal impact to the IT environment.
• Quantum Remote Software Update - Distributed software update capability
allows fast updates to agent software and Quantum hardware installed at
customer sites
• Real-time Data Collection - Instant on-demand or scheduled diagnostic data
collection from Quantum products as well as the ability to run user-defined
data collection scripts from agent.
• Access Management - Customer has full control over Quantum's access rights
and privileges.
• Audit Logging - Audit logs are kept for all communications to and from the
agent.
How it works: 0
1 Customers can download the StorageCare Guardian agent software from
http://www.quantum.com/guardiandownload.
2 Customer installs the StorageCare Guardian agent on any Windows 2000/
2003/XP or Solaris 8/9 server located at the customer’s site.
3 The StorageCare Guardian agent monitors Quantum products, and provides
information and updates to the Quantum Enterprise Server that resides at
Quantum Support.
4 If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian agent for data collection or real-time access to the
system.