User's Guide

StorageCare Guardian
Quantum DX3000 and DX5000 User’s Guide xvi
To contact the Customer Support Department use the following web/ E-mail
addresses:
North/South America: www.quantum.com/askaquestion
Asia/Pacific Rim: [e-mail]
Europe/Middle East/Africa: [e-mail]
StorageCare Guardian 0
StorageCare Guardian is a remote monitoring and diagnostic solution that enables
Quantum to proactively monitor the health of Quantum products, use diagnostic
data to predict possible failures, and determine whether or not the problem
involves a Quantum product or other critical component in the environment.
Benefits StorageCare Guardian gives the customer added assurance that Quantum will
make sure its products are running optimally to ensure maximum operational
efficiency. Deploying this solution is easy and enables customers to minimize the
costs associated with system downtime and service issues should a problem arise.
More Reliable
Backups
Through continuous 24x7x365 monitoring, StorageCare Guardian proactively
checks Quantum systems for common errors and alerts the customer when a
Quantum product is underperforming. By proactively identifying red flags, the
risk of failed backups and machine downtime can be mitigated.
Faster Resolution
Time
When the system is down, StorageCare Guardian provides the necessary
diagnostics data that enables Quantum to identify the root cause and expedite the
problem resolution process. Problems that used to take days to fix can now be
fixed in minutes. When problems require onsite support, field engineers will have
better information along with the right parts necessary to fix the problem.
StorageCare Guardian allows Quantum to 0
• Monitor diagnostic data related to Quantum products
• Receive alarms that notify Quantum of issues at the customer site