User's Guide

Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DX3000 and DX5000 User’s Guide 95
Table 20 Ethernet Network
Problems
Problem Corrective Action
The Ethernet link
light on the DX3000/
DX5000 controller is
not lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DX3000/DX5000 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
The Ethernet link
light on the switch or
hub is not lit when a
cable is connected to
DX3000/DX5000
system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DX3000/DX5000 controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
DX3000/DX5000
system is not visible
on the Ethernet
network.
Try to ping the DX3000/DX5000 system IP
address from a host on the same network.
If the ping reports round trip times, the
DX3000/DX5000 system is active. If not,
check the cables, switches, or hubs for
damaged components. If everything
checks out, contact the Quantum Customer
Support department (see the Preface for
contact information).
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