User's Guide

Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum DX3000 and DX5000 User’s Guide 94
Table 19 Hardware Problems
Ethernet Network
Problems
4
Table 20 describes corrective actions for problems occurring with the
Ethernet network.
Problem Corrective Action
The system does not
power on.
Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on.
The backup
application does not
see any tape drives.
You MUST accept the license agreement
from the GUI prior to operating the
DX3000/DX5000 system. Also ensure that
tape drives are properly mapped in the
config, (see “
Configuring the iSCSI
Options” on page 55).
One power supply is
not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
Both power supplies
are not functioning.
Contact your Quantum Customer Support
representative for a power supply
replacement.
One fan is not
operating.
Contact your Quantum Customer Support
representative for a fan replacement.
Two fans are not
operating.
Caution: Turn the system off
immediately! The system will
overheat without two fans
functioning.
Contact your Quantum Customer Support
representative for a fan replacement.
A hard drive is not
responding
Determine which drive has failed by
observing the red fault LED on the drive
sled. Contact your Quantum Customer
Support representative for a drive sled
replacement.