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Quantum DX3000 and DX5000 User’s Guide, 81-81493-03 B01, June 2006, Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT Copyright 2006 by Quantum Corporation. All rights reserved.
Contents Preface xi StorageCare Guardian.................................................................................... xvi Chapter 1 DX3000 and DX5000 System Description 1 Overview..............................................................................................................1 Time Required for Backup .........................................................................2 Confidence in Completing the Backup ....................................................
Contents Chapter 2 Basic Operations 13 Turning on the System.....................................................................................13 Turning on the DX3000 ............................................................................14 Turning on the DX5000 ............................................................................14 DX3000/DX5000 Operations ..........................................................................15 Chassis LEDs and Buttons ...............................
Contents Utilities...............................................................................................................83 Accessing Utilities .....................................................................................83 Changing Library State ............................................................................84 System Log .................................................................................................84 Uploading Firmware .......................................
Figures Figure 1 DX3000 System ..............................................................................4 Figure 2 DX5000 System ..............................................................................4 Figure 3 DX3000 System Components ......................................................6 Figure 4 DX5000 System Components ......................................................7 Figure 5 DX3000 and DX5000 Hard Drives ..............................................
Figures Figure 18 Configuration Page.....................................................................29 Figure 19 Media Screen ...............................................................................30 Figure 20 Edit Volume Media Area Screen ..............................................31 Figure 21 Tape Cartridges Screen ..............................................................32 Figure 22 Virtual Disks Area Screen..........................................................
Figures Figure 47 Remote Alerts Page ....................................................................73 Figure 48 Email Tab .....................................................................................74 Figure 49 SNMP Tab ....................................................................................76 Figure 50 SNMP Trap Destinations ...........................................................78 Figure 51 SNMP Community Management.............................................
Tables Table 1 DX3000/DX5000 Capacity Specifications..................................5 Table 2 DX3000 LEDs ...............................................................................16 Table 3 DX5000 LEDs ...............................................................................17 Table 4 Drive Sled LEDs ..........................................................................18 Table 5 Ethernet Port LEDs .....................................................................
Tables Table 18 Primary/Secondary Contact Information...............................81 Table 19 Hardware Problems ...................................................................94 Table 20 Ethernet Network Problems......................................................95 Table 21 Physical Characteristics .............................................................97 Table 22 Interfaces ......................................................................................
Preface This manual introduces the Quantum DX3000 and DX5000 enhanced data protection systems and discusses: • System operations • Configuration • Web interface • Basic troubleshooting Audience This manual is written for DX3000 and DX5000 system operators and field service engineers. Document Organization Following is a brief description of chapter contents. • Chapter 1, “DX3000 and DX5000 System Description,” provides an overview of the DX3000/DX5000 system.
Notational Conventions • Chapter 4, “Troubleshooting,” discusses problems you may encounter during the setup and operation of the DX3000/DX5000 system. • The Appendices provide system specifications, event handling, and regulatory statements. This manual uses the following conventions: Caution: Caution indicates potential hazards to equipment or data. Warning: Warning indicates potential hazards to personal safety. Note: Note emphasizes important information related to the main topic.
Related Documents Supported Internet Browsers The following Quantum document are also available for the DX3000 and DX5000 systems: Document Description Document No. Document Title 81-81492 Quantum DX3000 and DX5000 Quick Start Guide Describes unpacking and installing both the DX3000 and DX5000 systems 81-81494 Quantum DX3000/ DX5000/DPM5500 Hard Drive Upgrade Instructions Describes upgrading your DX3000 or DX5000 hard drives.
• Microsoft Internet Explorer 6.0 SP1 or later You can download this software from http://www.microsoft.com. Note: If Internet Explorer is the default browser on the client system: • The latest security updates for Microsoft VM (virtual machine) must be installed on the client system. • The security settings must be set no higher than “medium”. If the settings are set to “high security”, the browser will not be able to login to the DX-Series system since the system needs write access to the client.
Contacts Quantum company contacts are listed below. 0 Quantum Quantum P.O. Box 57100 Irvine, CA 92619-7100 (949) 856-7800 (800) 284-5101 0 Technical Publications To comment on existing documentation send e-mail to: doc-comments@quantum.com 0 Visit the Quantum home page at: http://www.Quantum.
StorageCare Guardian To contact the Customer Support Department use the following web/ addresses: North/South America: www.quantum.com/askaquestion Asia/Pacific Rim: apachelp@quantum.com Europe/Middle East/Africa: eurohelp@quantum.
StorageCare Guardian • Run diagnostic utilities to more quickly determine the root cause of issues • Initiate remote connection to remote management interface to get more indepth information about the health of your Quantum product.
StorageCare Guardian 5 The StorageCare Guardian agent checks access policy settings to determine if access is allowed. 6 If approved, the information is transferred to Quantum, or a remote connection is initiated. 7 Quantum Support will diagnose the problem and, if necessary, send the needed parts and/or field personnel to resolve the issue.
Chapter 1 1 DX3000 and DX5000 System Description This chapter describes the DX3000 and DX5000 system and its components. The chapter consists of: • Overview • Features and Benefits • DX3000 and DX5000 Systems • Hard Drive Storage • Supported RAID Configurations • Typical Configurations Overview 1 The DX3000 and DX5000 Enhanced Backup Solution utilizes a disk-based backup system to complement a tape library.
Chapter 1 DX3000 and DX5000 System Description Features and Benefits Time Required for Backup 1 Not only is the amount of data that needs to be backed up growing, but the time window for performing the backup is shrinking due to the impact of global operational expansion. Adding more tape drives is no longer an efficient way to reduce the time required for backup.
Chapter 1 DX3000 and DX5000 System Description Features and Benefits • Restore latency under 10 seconds • Two iSCSI interfaces • 10/100/1000 BaseT Ethernet interface for auxiliary management functionality (web based management) • Browser based remote management system that provides status and configuration options • Rack space requirements: • DX3000 - 2U per chassis • DX5000 - 5U per chassis • Virtual disk creation • Tape Drives Emulated: • Quantum DLT7000 • HP LTO 2 • Libraries Emulated: • ATL P1
Chapter 1 DX3000 and DX5000 System Description DX3000 and DX5000 Systems DX3000 and DX5000 Systems 1 The system takes advantage of high speed hard drives to greatly reduce the time required for backup/restore functions and also improve confidence in completing the backup in the time allowed. The DX3000 and DX5000 systems are both backup devices based upon high speed disk drives instead of tape drives.
Chapter 1 DX3000 and DX5000 System Description DX3000 and DX5000 Systems Table 1 DX3000/DX5000 Capacity Specifications DX Model (with Drive Size) Number of Tape Drives Number of Cartridges Usable Capacity DX3000 (500 GB drives) Up to 32 virtual tape drives 400 cartridges per LUN (800 max) 1.3 TB to 3.5 TB DX5000 (500 GB drives) Up to 64 virtual tape drives 400 cartridges per LUN (1600 max) 4.5 TB to 10.
Chapter 1 DX3000 and DX5000 System Description DX3000 and DX5000 Systems Figure 3 DX3000 System Components Drive sleds Power and reset buttons Quantum H 1 2 PS STATUS DX3000 Fibre Channel ports (optional Optyon™ card) Power supplies DX5000 System Components Keyboard, VGA, Ethernet ports parallel and COM ports (service only) The DX5000 system houses the following components: 1 • Drive sleds (twelve or twenty four drive sleds per storage array) (qualified IT personnel serviceable)) Note: The D
Chapter 1 DX3000 and DX5000 System Description DX3000 and DX5000 Systems Figure 4 DX5000 System Components Drive sleds Power and reset buttons Fibre Channel ports (optional Optyon™ cards) Center fans Ethernet ports Keyboard, VGA, parallel and COM ports (service only) Left-hand blower Quantum DX3000 and DX5000 User’s Guide Power supplies Right-hand blower 7
Chapter 1 DX3000 and DX5000 System Description Hard Drive Storage Hard Drive Storage 1 Serial ATA hard drives (see figure 5) are the heart of both the DX3000 and DX5000 systems. Figure 5 DX3000 and DX5000 Hard Drives Hard drive sled Caution: Removing hard drives during system operation may cause loss of data or degraded system performance. Contact Quantum customer support (see “Contacts” on page xv) to report any hard drive failure.
Chapter 1 DX3000 and DX5000 System Description Hard Drive Storage Virtual Tape Storage 1 Virtual tape storage allows the storage space on these hard drives to appear to the backup application as tape cartridges (DLT or LTO). Data is stored on the hard drives through an interface that appears as a DX3000 or DX5000 system. This allows backup applications to recognize and integrate a DX3000/DX5000 system into a data center environment just like a typical tape library.
Chapter 1 DX3000 and DX5000 System Description Supported RAID Configurations RAID Sets 1 The DX3000/DX5000 system is divided into RAID sets. The number of RAID sets differs depending on the system: • DX3000 can contain two RAID sets: • The first RAID set is made up of either the first four drive sleds (drive sleds 1-4) in a four drive system or eight drive sleds (drive sleds 1-8) in an eight drive system.
Chapter 1 DX3000 and DX5000 System Description Typical Configurations RAID 5 Configuration 1 The RAID 5 configuration is the most common RAID level in use today. RAID 5 minimizes the write bottlenecks of other RAID levels by distributing parity stripes over a series of hard drives. In doing so it provides relief to the concentration of write activity on a single drive, which in turn enhances overall system performance.
Chapter 1 DX3000 and DX5000 System Description Typical Configurations To take advantage of the DX3000/DX5000 system speed and reliability and still have the safety of off-site storage, Quantum recommends exporting the data from the DX3000/DX5000 system to an automated tape library (see figure 9). This configuration still allows fast backup and restores as well as the saftey of off-site backups on tape cartridges.
Chapter 2 2 Basic Operations Although the vast majority of system operations are handled through the “DX3000 and DX5000 Remote Management” on page 22, basic DX-Series system operations include: • Turning on the System • DX3000/DX5000 Operations • Relocating the DX3000 and DX5000 Systems Turning on the System 2 The power on procedure differs depending on the system (DX3000 or DX5000).
Chapter 2 Basic Operations Turning on the System Turning on the DX3000 2 To turn on the DX3000 system (see figure 8): 1 Push the power button located on the front of the DX3000. Figure 8 Turning on the DX3000 Power button 1UANTUM ( Turning on the DX5000 03 34!453 $8 2 To turn on the DX5000 system (see figure 9): 1 Push the power button located on the front of the DX5000.
Chapter 2 Basic Operations DX3000/DX5000 Operations DX3000/DX5000 Operations 2 The front panels of both the DX3000 and DX5000 have a series of LED indicators. • Chassis LEDs and Buttons • Hard Drive Sled LEDs • Ethernet Port LEDs Chassis LEDs and Buttons 2 The front of the DX3000/DX5000 chassis have a series of LED indicators and buttons. Refer to the following sections.
Chapter 2 Basic Operations DX3000/DX5000 Operations Table 2 DX3000 LEDs Button/LED Description Power button Powers the DX3000 system on or off. The system can also be powered off using the remote management screens (see Chapter 3, DX3000 and DX5000 Remote Management). Reset button Resets the DX3000 system. Network ports 1 and 2 This LED flashes indicating activity on the network ports. Hard drive failure This LED flashes with an audible alarm when a hard drive has failed.
Chapter 2 Basic Operations DX3000/DX5000 Operations Figure 11 DX5000 LED Indicators Attention Network port 1 activity Power button Network port 2 activity Hard drive failure Reset button PSU failure Table 3 DX5000 LEDs Button/LED Description Power button Powers the DX5000 system on or off. The system can also be powered off using the remote management screens (see Chapter 3, DX3000 and DX5000 Remote Management). Reset button Resets the DX5000 system.
Chapter 2 Basic Operations DX3000/DX5000 Operations Hard Drive Sled LEDs Button/LED Description Power on This LED is lit when the DX5000 is powered on. 2 The individual hard drive sleds contain LEDs that indicate the health condition of the hard drive. Refer to figure 12 and table 4. Figure 12 Hard Drive Sled LEDs Blue LED Red LED Table 4 Drive Sled LEDs Ethernet Port LEDs LED Description LEDs off No power. Blue LED solid The hard drive is powered on and available for storage.
Chapter 2 Basic Operations DX3000/DX5000 Operations Figure 13 Ethernet Port LEDs DX5000 shown Right LED Left LED Port 1 Table 5 Ethernet Port LEDs Power Supply LED Port 2 LED Description Left LED amber blinking Activity on the Ethernet port. Right LED green Ethernet communication on the port at 10/ 100 MHz. Right LED amber Ethernet communication on the port at 1GHz. Left and Right LEDs off No activity on the Ethernet port.
Chapter 2 Basic Operations DX3000/DX5000 Operations Figure 14 Power Supply LED Indicators DX3000 DX5000 LED indicators Table 6 Power Supply LED LED Description LED is green Power supply is operating normally. LED is red. The power supply has failed. Refer to the Quantum DX3000/DX5000/DPM5500 Power Supply Replacement Instructions (PN 8181504) included on the documentation CD for more information.
Chapter 2 Basic Operations Relocating the DX3000 and DX5000 Systems Relocating the DX3000 and DX5000 Systems 2 If you ever need to install the DX3000 or DX5000 system to a different location, refer to the “Quantum DX3000 and DX5000 Quick Start Guide” PN 81-81492 included on the documentation CD. These instructions include hardware installation and cabling as well as initial software configuration.
Chapter 3 3 DX3000 and DX5000 Remote Management The DX3000 and DX5000 systems utilize a web-based interface which allows you to configure and manage the system from a remote workstation on the same network. The DX3000 and DX5000 systems are managed through the following web pages (accessible using Internet browser software installed on the host computer): • Home allows you to view the status of all system components.
Chapter 3 DX3000 and DX5000 Remote Management DX3000 and DX5000 Web Pages DX3000 and DX5000 Web Pages 3 The Internet browser software is not supplied with the DX3000 and DX5000 systems; you must obtain and install it independently. The DX3000 and DX5000 systems support the following Internet browsers: • Microsoft Internet Explorer 6.0 SP1 or later You can download this software from http://www.microsoft.com.
Chapter 3 DX3000 and DX5000 Remote Management DX3000 and DX5000 Web Pages Figure 15 DX3000 and DX5000 Web Page Menu Items Login Home Configuration System Status Remote Alerts Licensing Utilities Media Library Email End-User Agreement Library Media area Tape cartridges Virtual disks Library Logical view Performance view Events SNMP System log Contacts Firmware Virtual disks Configuration Partitions Hardware Write protection Diagnostics Barcode assignment Status Properties Events
Chapter 3 DX3000 and DX5000 Remote Management DX3000 and DX5000 Web Pages 2 In the Address field, type http://IPaddress/ where IP address is the IP address for the system. Note: The default IP address is 10.1.1.1. with a netmask of 255.255.255.0 for port 1 and 10.0.1.0 with a netmask of 255.255.0.0 for port 2 The Log In page displays (see figure 16): Figure 16 Login Page 3 Select the login type and enter the appropriate password.
Chapter 3 DX3000 and DX5000 Remote Management DX3000 and DX5000 Web Pages Login Type Default Password Description Administrator password The administrator user can both view and change the management pages. Note: The passwords are limited to 15 characters. All alpha numeric characters, _ and - are allowed. 4 Click Login.
Chapter 3 DX3000 and DX5000 Remote Management DX3000 and DX5000 Web Pages • Quantum DX3000/DX5000 is off-line The Home page is divided into four distinct sections: • Banner frame • Contents frame • Management frame • Quick status information The banner frame displays the Quantum logo and product name. The contents frame displays a list of the DX3000/DX5000 web pages. To view a page, click its corresponding link. The management frame displays the page you selected. Graphical View vs.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Configuration 3 The configuration page allows you set or configure the following areas of the DX3000 and DX5000 systems: • Configuring the Media • Configuring the Library • Configuring the Network • Configuring the Date and Time • Configuring the Security Options • Configuring System Hardware Accessing Library Configuration To access the Configuration page, from the contents frame, click 3 Configuration.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 18 Configuration Page Quantum DX3000 and DX5000 User’s Guide 29
Chapter 3 DX3000 and DX5000 Remote Management Configuration Configuring the Media 3 The Media page allows you to configure both the virtual tape cartridges and virtual disk media (disk targets). To configure the media: 1 From the Configuration page, click the Media tab. The Media screen displays (see figure 19).
Chapter 3 DX3000 and DX5000 Remote Management Configuration Media Area 3 The Media Area link allows you to alter the storage area dedicated to either virtual tape cartridges or virtual disks (see figure 19). To alter the storage area volume: 1 Select the volume you want to alter and click Edit. The Edit Volume Media Areas screen displays (see figure 20). Figure 20 Edit Volume Media Area Screen 2 Change the Tape Cartridge Area or Virtual Disk Area capacity as appropriate.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Tape Cartridge Area 3 The Tape Cartridge Area link allows you to modify the cartridge configuration on one or all volumes. To modify the tape cartridges: 1 Click on the Tape Cartridges link. The Tape Cartridge screen displays (see figure 21) Figure 21 Tape Cartridges Screen 2 Select the volume where the tape cartridges will be created.
Chapter 3 DX3000 and DX5000 Remote Management Configuration • If you select By quantity, you can create between 1 and 400 cartridges per logical drive. The capacity decreases the more tape cartridges you create. Note: • The maximum number of cartridges depends on the size of the volumes created in the Media Areas Configuration section. If you select By capacity, you choose between 5 GB and the maximum capacity of the logical drive per cartridge.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 22 Virtual Disks Area Screen 2 Select the volume where you want to create virtual disks. 3 Enter the capacity of the virtual disks you want to create. Note: The size of the virtual disk cannot exceed the available space on the specific volume. The minimum size of a virtual disk is 1 GB. 4 Once you have changed the Virtual Disk Area, click Create. The virtual disk is created.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Configuring the Library 3 The Library page allows you to configure library partitions, set write protection, assign barcodes, and configure library properties.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 23 Partitions Page The partitioning page is broken up into the following sections: • Adding a Partition • Editing a Partition • Deleting a Partition Adding a Partition 3 Up to eight partitions can be added to a DX3000 system. Up to sixteen partitions can be added to a DX5000 system.
Chapter 3 DX3000 and DX5000 Remote Management Configuration To add a partition: Note: To add, edit, or delete a partition, the system must be offline. 1 Set the DX3000/DX5000 system to the off-line state (see “Changing Library State” on page 84). 2 From the Partition page, click Add to add a partition to the system. The Add Partition page displays (see figure 24).
Chapter 3 DX3000 and DX5000 Remote Management Configuration 4 Select the inquiry identity to determine the inquiry string returned from the DX3000/DX5000 system. The following inquiry strings are available: • ATL P1000 • ATL P7000 • DX3000/DX5000 If you select ATL P1000 or ATL P7000, the DX3000/DX5000 appears as the appropriate library to the host and backup application.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Map the Ethernet/Fibre Channel ports as described in “Configuring the Device Mappings” on page 52. 9 Return the DX3000/DX5000 system to the on-line state (see “Changing Library State” on page 84). The partition is added to the partition list. To add another partition, repeat this procedure. 3 Editing a Partition To edit a partition: Note: To add, edit, or delete a partition, the system must be offline.
Chapter 3 DX3000 and DX5000 Remote Management Configuration 3 Edit the partition information as desired (see “Adding a Partition” on page 36 for descriptions of the fields). 4 Click Apply. 5 Return the DX3000/DX5000 system to the on-line state (see “Changing Library State” on page 84). The partition is updated. 3 Deleting a Partition To edit a partition: Note: To add, edit, or delete a partition, the system must be offline.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 26 Enabling/Disabling Write Protection Available tape cartridge list Write protect enable/disable Apply button 2 Select the tape cartridges from the Available Tape Cartridge list and click the right arrow button to move them into the Selected Tape Cartridge list. You can sort the tape cartridges by barcode, partition, location, and used. You can show all cartridges, unassigned cartridges, or by partition assignment.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Barcode labels are automatically assigned during the DX3000/DX5000 system initialization. These barcode labels can be over-ridden if necessary. To assign a barcode label to a tape cartridge(s): 1 Set the DX3000/DX5000 system to the off-line state (see “Changing Library State” on page 84). 2 From the Library link of the Configuration page, click the Barcode Assignment link. The Barcode Assignment page displays (see figure 27).
Chapter 3 DX3000 and DX5000 Remote Management Configuration 4 Enter the alpha characters (0 to 6 characters) in the New Alpha Prefix field. Note: If you are entering alpha characters for the first part of a barcode number and this is the first number in a range, no more than five characters can be used. This allows the system to assign the last character in the field. 5 Enter the numeric character in the Numeric Ending field. Note: This number is used as the first number in the range of tape cartridges.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 28 Assigning a Library Name 3 Enter a library name and click Apply. 4 Return the DX3000/DX5000 system to the on-line state (see “Changing Library State” on page 84). The DX3000/DX5000 system will use the new library name the next time the system is rebooted. Note: The library name is independent of the host name in the Network tab (see “Configuring the Network” on page 44).
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 29 Network Configuration Page The Network Configuration page contains links to individual Ethernet port information as well as general network information. 2 Select the Ethernet port (Port 1 and Port 2) and edit the information as desired (see table 7 for a description of the fields). Note: When DHCP is disabled, the default IP address for port 1 is 10.1.1.1. with a netmask of 255.255.255.0 The default IP address for port 2 is 10.0.1.0.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Field Description Network Mask View or set the network mask for the DX3000/ DX5000 system Link Speed & Duplex View and set the link speed and duplex for the DX3000/DX5000 system (10/100/half/full/auto) 4 In the General section, select the port you wish to edit. 5 Edit the host and domain information as desired. 6 Click Apply.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 30 Date and Time Configuration 2 There are two options for setting the system date and time: Configuring the Security Options a Select Manual to manually set the system date and time using the Change button for the system date and drop down boxes for the system time. b Select Use NTP (Network Time Protocol) to synchronize the DX3000/DX5000 system to an NTP server.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 31 Security Configuration Password information SSL (Secure Sockets Layer) information The Security page is divided into two sections: • Passwords • SSL 3 Passwords The DX3000/DX5000 system has two levels of security built into the system: Monitor and Administrator. The monitor user is allowed to view the DX3000/DX5000 system management pages, but not change them. The administrator user can both view and change the management pages.
Chapter 3 DX3000 and DX5000 Remote Management Configuration 3 Under Administrator Password, enter the desired password in the New Password field and again in the Confirm New Password field. Note: The passwords are limited to 15 characters. All alpha numeric characters, _ and - are allowed. 4 Click Apply. A Results page indicates the password has been changed.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 32 SSL Configuration 2 To enable SSL, select Enable and click Apply. 3 To add a SSL certificate, click New. The Install SSL Certificate page displays (see figure 33).
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 33 Install SSL Certificate Page 4 Under Upload Your SSL certificate file, type the location and filename of the new SSL certificate file. Note: Use the Browse button to browse the system and locate the desired SSL certificate file. The SSL certificate file must be named server.crt. 5 Click Upload to install the SSL certificate file. 6 Type your private key and press Enter. 7 Type your pass phrase and press Enter.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Configuring System Hardware The DX3000/DX5000 system allows you to remotely configure the 3 following hardware options: • Configuring the Device Mappings • Configuring the iSCSI Options • Configuring the Fibre Channel Options • Configuring the RAID Settings Configuring the Device Mappings 3 The Device Mapping page allows you to map or assign DX3000/DX5000 virtual devices (robot, tape drives, and virtual disks) to specific iSCSI or Fibre Chan
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 34 Device Mapping Page 2 There are four ways to assign virtual devices to a specific iSCSI or Fibre Channel port: • Click Auto Populate (partition per port) to allow the DX3000/ DX5000 controller to automatically assign virtual devices to a port. The controller assigns a robot and partition to each port.
Chapter 3 DX3000 and DX5000 Remote Management Configuration • Click Auto Populate (FC only) to allow the DX3000/DX5000 controller to automatically assign virtual devices to ONLY the Fibre Channel ports. The controller assigns a robot and partition to each Fibre Channel port. Example: A DX3000 has two potential Fibre Channel ports and a DX5000 has four potential Fibre Channel ports.
Chapter 3 DX3000 and DX5000 Remote Management Configuration 3 Configuring the iSCSI Options The DX3000/DX5000 system allows you to control and configure each of the iSCSI Ethernet input ports that connect to the customer storage network. The iSCSI Ethernet input ports are numbered 0 through 1 and are located on the back of the DX3000 and DX5000 systems (see figure 35).
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 36 iSCSI Configuration Page Configure the following iSCSI settings as desired: • CRC/Checksum - Cyclic Redundancy Check is a common technique for detecting data transmission errors. Messages are divided into predetermined lengths that are divided by a fixed divisor. According to the calculation, the remainder number is appended onto and sent with the message.
Chapter 3 DX3000 and DX5000 Remote Management Configuration the values match, the peer is authenticated. If you want to authenticate the iSCSI targets with CHAP, select OK and enter a User Name and Password for the target. • SRP - Secure Remote Password is a password based authentication The two peers can be identified using a single password, or there can be combinations where the client is authenticated using SRP and the server using a certificate.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 37 Fibre Channel Configuration Note: The DX3000/DX5000 system must be off-line to configure the Fibre Channel options. 2 While the Port WWNs are always unique, the Node WWNs can be set according to the Make the Node WWN section as follows: a Selecting Globally Unique but same for all ports makes the Node WWNs the same for all Fibre Channel ports.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Table 8 Port Settings Field Description Node World Wide Name (WWN) The node WWN is the overall system identification on the customer SAN. This field allows you to set the WWN in case a controller is replaced so the customer SAN will not require remapping. AL_PA and Loop ID This field allows you to set either a soft or hard AL_PA. Soft allows the customer SAN to automatically assign a loop ID to the DX3000/ DX5000 System.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Figure 38 RAID Configuration Screen (DX5000 Shown) The options for the RAID Configuration screen differ depending on the system (DX3000 or DX5000). Refer to table 9 and figure 39 for RAID configurations.
Chapter 3 DX3000 and DX5000 Remote Management Configuration Array Controller 1 Array Controller 2 Logical Drive One Logical Drive Two Hot Spare Drive One Logical Drive Three Logical Drive Four Hot Spare Drive Two DX3000 (Upgraded with 8 Hard Drives) Disks 0-3 Disks 4-7 No No No No DX5000 with 12 Hard Drives, Spare Configuration Disabled Disks 0-5 Disks 6-11 No No No No DX5000 with 12 Hard Drives, Spare Configuration Enabled Disks 0-5 Disks 6-10 Disk 11 No No No DX5000 with 24 H
Chapter 3 DX3000 and DX5000 Remote Management System Status Figure 39 Hard Drive Numbering Drive 4 Drive 5 Drive 6 Drive 7 Drive 0 Drive 1 Drive 2 Drive 3 Drive 8 Array controller 2 Drive 4 Drive 0 Drive 9 Drive 10 Drive 11 Drive 5 Drive 6 Drive 7 Drive 1 Drive 2 Drive 3 Drive 8 Array controller 1 Drive 4 Drive 9 Drive 10 Drive 11 Drive 5 Drive 6 Drive 7 Drive 0 Drive 1 Drive 2 Drive 3 DX3000 DX5000 On a DX5000 system, a hot spare option is available for every two logical driv
Chapter 3 DX3000 and DX5000 Remote Management System Status Accessing System Status 3 To access the System Status page, from the contents frame, click System Status. The management frame displays the System Status page (see figure 40).
Chapter 3 DX3000 and DX5000 Remote Management System Status Select the partition you wish to view from the drop down list. The Show/Hide links will either display or hide information on the selected tape drive, tape cartridge, or robot. Clicking on a tape drive, tape cartridge, or robot displays detailed information about the selected device. •Degraded Tape Cartridges - when a logical drive is degraded, the tape cartridges associated with that logical drive are shown in a degraded state.
Chapter 3 DX3000 and DX5000 Remote Management System Status Figure 41 Tape Drive Details Selected tape drive Tape drive details The tape drive details are shown in table 10. Table 10 Tape Drive Details Field Description Status Displays the current drive status. The drive can be reading, writing, or idle. Compression Displays the compression status, either enabled or disabled. Contents Displays the current contents of the tape drive.
Chapter 3 DX3000 and DX5000 Remote Management System Status Viewing Robot Details Field Description Serial Number Displays the tape drive serial number. LUN Displays the logical unit of the tape drive. Port Displays the port number assigned to the tape drive. 3 To view the robot details: 1 From the System Management page, click Show Robots to view the details. The robot details displays (see figure 42): Figure 42 Robot Details Robot Robot details The robot details are shown in table 11.
Chapter 3 DX3000 and DX5000 Remote Management System Status Table 11 Robot Details Field Description Status Displays the current status of the robot. Contents Displays the current contents of the robot. If a cartridge is present, the bar code label appears in the robot contents. Brand Displays the robot brand name. Model Displays the robot model number. Serial Number Displays the robot serial number. LUN Displays the current robot logical unit (LUN) assignment.
Chapter 3 DX3000 and DX5000 Remote Management System Status Figure 43 Storage Bin Details Storage bin Storage bin details The storage bin details are shown in table 12. Table 12 Storage Bin Details Field Description Status Displays the current status of the storage bin. The status is either accessible or not accessible. Contents Displays the current contents of a storage bin.
Chapter 3 DX3000 and DX5000 Remote Management System Status Viewing Virtual Disk Status 3 The DX3000/DX5000 system provides status information for every virtual disk within the system. To view the hardware status: 1 From the System Status page, click the Virtual Disks tab to view the hardware status.
Chapter 3 DX3000 and DX5000 Remote Management System Status Viewing Hardware Status Logical Drive Stratus Description Rebuilding A hard drive has been replaced in the logical drive and the RAID set is rebuilding. When the rebuild is complete, the logical drive will return to a Normal status. 3 The DX3000/DX5000 system provides a variety of hardware information from the Hardware Status page.
Chapter 3 DX3000 and DX5000 Remote Management System Status Viewing Media Status • Power supply status • Temperature status • Battery status • Ethernet port status • Fiber Channel port status (if installed) 3 The Media Status page provides the ability to locate specific cartridges within the system either by LUN location or by barcode. To view the media status: 1 From the System Status page, click the Media tab to view the media status.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts 2 To view the tape cartridges on a specific volume, select Show tape cartridges on, select the logical drive number, and click Apply. Note: The system logical drives are displayed on the right side of the Media Status page. The tape cartridges on the logical drive display. 3 To locate a specific tape cartridge barcode, select Locate the tape cartridge with barcode, enter the barcode and click Apply.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Figure 47 Remote Alerts Page The Remote Alerts page is divided into three sections: • Email Page • SNMP Page • Contacts Page Email Page 3 1 To access the Email page, from the Remote Alerts page, click the Email tab. The management frame displays the Email tab (see figure 48).
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Figure 48 Email Tab 2 Edit the Email information as desired (see table 7 for a description of the fields) and click Apply. 3 After editing the Email information, click the Send button to test the notification system. A test email is send to the administrative recipients. If the test is not successful, verify the email server information and the administrative recipients list and try again. The Email tab details are shown in table 14 and table 15.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Table 15 Email Server Information Field Description Message Type: Configuration Changes When a configuration change is made on the DX3000/DX5000 system such as changing a bar code label or network configuration, an email is sent to everyone on the configuration changes recipient list.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Field Description Domain Name Server IP Address View or set the domain name server IP address for the DX3000/DX5000 system. SNMP Page 3 SNMP is short for Simple Network Management Protocol, a set of protocols for managing complex networks. SNMP works by sending messages, called protocol data units (PDUs), to different parts of a network.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts 2 Enable the trap selections to be reported (see table 16): Table 16 SNMP Trap Selections Field Description Informational If selected, Informational Traps are enabled. Warning If selected, Warning Traps are enabled. Failure If selected, Failure Traps are enabled. Available If selected, a trap is generated every time the library transitions from an unavailable to an available state.
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Figure 50 SNMP Trap Destinations 5 Click Add to add the IP address to the trap destinations and return to the SNMP tab. 6 Click New in the Community Management area to edit the SNMP communities (see figure 51).
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Figure 51 SNMP Community Management 7 Under New Community, enter the new community information: A unique name in the Name field, the field holds up to 20 characters (a-z, A-Z), no special characters or blank spaces are allowed a Caution: If no communities are defined, the DX3000/DX5000 system is universally accessible through a “public” community (read-only).
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts d Access rights for the new community: • Get allows SNMP get operations: • Get/Set allows both SNMP get and put operations 8 Click Add. A Results page displays indicating the community has been added. 9 Click Send from the SNMP tab to send a test SNMP trap. Contacts Page 3 1 To access the Contacts page, from the Remote Alerts page, click the Contacts tab. The management frame displays the Contacts tab (see figure 52).
Chapter 3 DX3000 and DX5000 Remote Management Remote Alerts Table 17 Company Information Table 18 Primary/Secondary Contact Information Field Description Company Name View or edit the company name where the DX3000/DX5000 system resides. Street View or edit the street name where the company is located. City View or edit the city where the company is located. State View or edit the state where the company is located. Postal Code View or edit the postal code.
Chapter 3 DX3000 and DX5000 Remote Management Licensing Field Description Street View or edit the primary/secondary contact street address. City View or edit the primary/secondary contact city location. State View or edit the primary/secondary contact state location. Postal Code View or edit the primary/secondary contact postal code. Country View or edit the primary/secondary contact country location.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Figure 53 End User Agreement Tab Utilities 3 The Utilities page allows you to perform maintenance functions on the DX3000/DX5000 system, including uploading and activating software images, and configuration files. The Utilities page also allows you to restart or shut down the DX3000/DX5000 system. Accessing Utilities 3 To access the Utilities page, in the contents frame, click Utilities.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Figure 54 Utilities Page The utilities page contains: • Changing Library State • System Log • Uploading Firmware • System Configuration • Rebooting the DX3000/DX5000 System Changing Library State 3 The Library State page is used to turn the library either offline or online. Note: System Log When setting the DX3000/DX5000 offline, the media changer will be unavailable.
Chapter 3 DX3000 and DX5000 Remote Management Utilities 2 Click System Log. The System Log page displays (see figure 55). Figure 55 System Log The system log allows you so sort the following types of log entries displayed: • Hardware Information - Informational events are for informational purposes only and do not require any intervention on the DX3000/ DX5000 system such as the commencement of a hard drive rebuild. • Hardware Warning - Warning events indicate that a possible error condition is imminent.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Uploading Firmware 3 The Firmware Upload page is used to upload a new firmware image to the DX3000/DX5000 system. To upload new firmware image: 1 Access the Utilities page (see Accessing Utilities). 2 Click Firmware. The Firmware page displays (see figure 56). Figure 56 Uploading Firmware 3 Type the location and filename of the new software image. Note: Use the Browse button to browse the system and locate the new firmware image.
Chapter 3 DX3000 and DX5000 Remote Management Utilities 5 Click Activate to activate the new firmware image or Remove to remove the firmware image from the system (see figure 57). Figure 57 Activating/ Removing a Firmware Image A Results page indicates the firmware has been either activated or removed. 6 Click OK to return to the Utilities page. The DX3000/DX5000 system will use the new firmware image the next time the system is rebooted (see Rebooting the DX3000/DX5000 System).
Chapter 3 DX3000 and DX5000 Remote Management Utilities • All other configured features Note: For disaster recovery purposes, download the configuration file whenever there are major changes to the DX3000/DX5000 system configuration. Downloading a System Configuration File 3 To download a system configuration file: 1 Access the Utilities page (see Accessing Utilities). 2 Click the Configuration tab (see figure 58).
Chapter 3 DX3000 and DX5000 Remote Management Utilities 5 Click OK to return to the Utilities page. 3 Uploading System Configuration File This option allows a saved configuration file to be uploaded to the current DX3000/DX5000 system.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Figure 59 Activating the Configuration File 6 Click OK to return to the Utilities page. Note: Downloading the System Diagnostics File If the DX3000/DX5000 system does not recognize the uploaded configuration file as a valid configuration file, the transfer will be aborted. The DX3000/DX5000 system allows you to download a system 3 diagnostics file to your local host which is helpful when troubleshooting problems on the system.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Figure 60 Downloading Diagnostics Files 3 Under Download System Diagnostics File, click Download. A confirmation message will display, asking whether to open or save the file. 4 Select Save this file to disk, and click OK. A Results page indicates the diagnostics file has been downloaded. 5 Click OK to return to the Utilities page.
Chapter 3 DX3000 and DX5000 Remote Management Utilities Figure 61 Shutting Down the DX3000/DX5000 System 3 Under System Shutdown, click Restart. The DX3000/DX5000 system reboots.
Chapter 4 Troubleshooting 4 This chapter describes problems you may encounter during the setup and operation of the DX3000/DX5000 system. Corrective information is provided to help you resolve the problems. Common Problems and Solutions 4 The troubleshooting information in this section covers the following topics: • Hardware Problems • Ethernet Network Problems Hardware Problems 4 Table 19 describes corrective actions for problems occurring with the system hardware.
Chapter 4 Troubleshooting Common Problems and Solutions Table 19 Hardware Problems Problem Corrective Action The system does not power on. Make sure the power cords are connected to a grounded electrical outlet and the power switches located on the back of the power supplies are on. The backup application does not see any tape drives. You MUST accept the license agreement from the GUI prior to operating the DX3000/DX5000 system.
Chapter 4 Troubleshooting Common Problems and Solutions Table 20 Ethernet Network Problems Problem Corrective Action The Ethernet link light on the DX3000/ DX5000 controller is not lit when a cable is connected to a hub or switch. Check to make sure the Ethernet cable is not a cross-over cable. Use only “straight” CAT-5 Ethernet cables. The Ethernet link light on the switch or hub is not lit when a cable is connected to DX3000/DX5000 system.
Appendix A DX3000/DX5000 System Specifications A This appendix lists characteristics and specifications both the DX3000 and DX5000. These characteristics and specifications are categorized as follows: • Physical Characteristics • Performance Characteristics • Environmental Specifications Note: Quantum DX3000 and DX5000 User’s Guide For hard drive specifications see the appropriate hard drive product manual.
Appendix A DX3000/DX5000 System Specifications Physical Characteristics Physical Characteristics 1 Table 21 provides dimensions and other physical characteristics of the DX-Series Components. Table 21 Physical Characteristics Systems DX3000 Table 22 Interfaces DX5000 Chassis width 19 in (48.3 cm) 19 in (48.3 cm) Chassis height 3.5 in (8.9 cm), 2U 8.75 in (22.2 cm), 5U Chassis depth 27 in (68.6 cm) 25.4 in (64.5 cm) Chassis weight 50 lbs (22.68 kg) 122 lbs (55.
Appendix A DX3000/DX5000 System Specifications Performance Characteristics Performance Characteristics 1 Table 23 lists the performance characteristics of the DX-Series system. Table 23 Performance Characteristics Average Swap Time 2 seconds, consisting of two Move Medium commands Inventory Less than 10 seconds, fully loaded with labeled cartridges Environmental Specifications 1 Table 24 provides various library environmental specifications.
Appendix A DX3000/DX5000 System Specifications Environmental Specifications Temperature Relative humidity Altitude Heat Operating 50° F to 95° F (10° C to 35° C) Shipping and storage -4° F to 140° F (-20° C to 60° C) Operating 20% to 80%, non-condensing Shipping and storage 15% to 95%, non-condensing Operating 0 to 10,000 ft. (0 to 3,048 m) Shipping and storage 0 to 39,370 ft.
Appendix B Regulatory Statements B FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Appendix B Regulatory Statements DEN-AN Notice (Japan) Taiwan (BSMI) Statement !" #$%&'()*+ ,-. DEN-AN Notice (Japan) 2 Industry Canada (Digital Apparatus) 2 Reference: Interference-Causing Equipment Standard, ICES-003 Issue 2 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Appendix B Regulatory Statements Notice for USA and CANADA Only ATTENTION! 2 Ceci est un produit de classe A. Dans un environment domestique, ce produit peut causer des interférences radioélectriques. Il appartient alors à l'utilisateur de prendre les mesures appropriées. Notice for USA and CANADA Only 2 If shipped to USA, use the UL LISTED power cord specified below for 100-120 V operation. If shipped to Canada, use the CSA CERTIFIED power cord specified below for 100-120V operation.
Appendix B Regulatory Statements Battery Statement CapacitéMinimum 10 A, 125 V Battery Statement 2 CAUTION 2 This product contains a Lithium battery. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. Lithium may be considered a hazardous material. Dispose of this battery in accordance with local, state, and federal laws. LET OP 2 Dit product bevat een Lithiumbatterij.
Appendix B Regulatory Statements Power Cord Statement Batterie nach den lokalen, staatlichen und bundesstaatlichen Gesetzen entsorgen. Attenzione 2 Questo prodotto contiene una batteria al litio. Esiste un rischio di esplosione se la batteria viene sostituita con un modello non idoneo. Lo smaltimento delle batterie usate deve essere disposto secondo quanto previsto dalla legge. Il litio può essere considerato un materiale pericoloso.
Appendix B Regulatory Statements Power Cord Statement Attenzione 2 Prima di effettuare qualsiasi intervento di manutenzione, scollegare tutti i cavi di alimentazione. Advertencia 2 Desconecte todos los cables de alimentación antes de dar mantenimiento. Varning 2 Koppla bort alla nätsladdar innan service utförs. Disposal of Electrical and Electronic Equipment 2 This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste.
Glossary B C Bit The basic unit of data in a binary numbering system (binary digit), represented by a 0 or a 1. Eight bits equals one byte. Byte The basic unit of computer memory which is large enough to hold one character. Class A digital device installation. Class A equipment is intended for Commercial D DLT Digital Linear Tape technology is owned, developed, and manufactured by Quantum Corporation. DLT tape drives use half-inch wide tape.
I IEC The International Electrotechnical Commission is based in Geneva, Switzerland. L LTO Linear Tape-Open (LTO) technology was developed jointly by HP, IBM and Quantum to provide a clear and viable choice in an increasingly complex array of tape storage options. LTO technology is an "open format" technology, which means that users will have multiple sources of product and media. The "open" nature of LTO technology also provides a means of enabling compatibility between different vendors' offerings.
S T SCSI Small Computer System Interface. An American National Standards Institute (ANSI) communications standard for attaching peripheral equipment to computers. SCSI-2 A second generation SCSI interface which includes command sets for magnetic and optical disks, tapes, printers, processors, CD-ROMs, scanners, medium changers, and communication devices. SNMP Short for Simple Network Management Protocol, a set of protocols for managing complex networks.
Index partitioning 35 B properties 43 security 47 backup confidence 2 barcode assignment new alpha prefix 43 numeric ending 43 turning on the components 13 tape cartridge area 32 DX3000/DX5000 remote management pages 22 virtual disk area 33 DX3000/DX5000 system CRC/checksum iSCSI 56 browser, internet xiii, 23 DX3000/DX5000 rebooting 91 relocating 21 DX3000/DX5000 web pages configuring the date and time 46 C D configuring the Fibre Channel options 57 CHAP data storage 9 configuring the iSC
Index world wide name 59 textual view 27 using 26 Firefox xiv, 23 utilities 83 firmware viewing hardware status 70 viewing media status 71 uploading 86 Java plug-in xiv, 23 frames, displayed 27 viewing robot details 66 L viewing storage bin details 67 viewing virtual disk status 69 J G LED indicators DX5000 turning on 14 graphical view web pages 27 gripper details 66 E DX3000 15, 17 library properties name 43 logical unit 66 login type email message type administrator 25 H monitor 25
Index add 36–39 delete 40 viewing 67 system configuration 87 system configuration 87 edit 39 uploading firmware 86 downloading 88 performance specifications 98 uploading 89 system status V accessing 63 hardware 69, 70 R virtual disk area configuration 33 media 71 RAID 5 2, 11 viewing tape drive details 64 virtual disk status definition 10 viewing 69 RAID configuration hot spare 62 rebooting 91 relocating virtual disk storage 9 virtual tape storage 9 T tape cartridge area DX3000/DX5000
Index Quantum DX3000 and DX5000 User’s Guide 112