User's Guide

Appendix B Setup CD and Setup Menu
DX-Series Setup Menu
Quantum DX-Series User’s Guide 123
Displaying Diagnostic
Data
2
Displaying diagnostic data is included in the DX-Series controller
software. It collects status information from the controller and the array
so it can be analyzed by Quantum.
To display diagnostic data:
1 Connect the service PC to the DX-Series controller (see Connecting to
the Controller on page 115).
2 At the system login prompt, type setup (all lower case characters)
and press
<Enter>.
The system prompts you for a password.
3 Type password (all lower case characters) and press Enter.
4 The DX-Series Setup Menu displays (see figure 76).
5 From the Transfer menu at the top of Hyper Terminal, select the
Capture Text...
6 Enter a file name and click Start.
7 Select 4 from the DX-Series Setup Menu to display the diagnostic data.
8 After the command has executed, select Stop from the Capture Text
menu. Have this text file available when contacting Quantum
customer support.
Tech Tip: When trouble shooting any hardware failure within the
DX-Series hardware, have the diagnostic data prior to
calling Quantum customer support.