Quantum ATL ValueLoader™ DLT VS80/DLT VS160 Tape Autoloader User Manual 6326704-01 Ver. 1, Rel.
Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual, 6326704-01, Ver. 1, Rel. 0, April 2003, Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice. COPYRIGHT STATEMENT Copyright 2003 by Quantum Corporation. All rights reserved.
Contents Preface Chapter 1 xi Installing the ValueLoader 1 Section Overview.................................................................................... 1 Installation Overview ............................................................................ 2 Understanding ValueLoader Features ................................................ 2 Barcode Reader................................................................................. 3 SCSI Requirements .........................................
Chapter 2 Operating the ValueLoader 21 Section Overview..................................................................................21 Operator’s Panel Overview.................................................................22 LED Indicators................................................................................25 Operator’s Panel Control Buttons................................................26 Understanding the Menu Structure...................................................
Removing Stuck Cartridges ................................................................ 58 ValueLoader Error Codes.................................................................... 62 Appendix A Technical Specifications 67 Physical Specifications......................................................................... 67 Appendix B Customer Support 71 Information Needed for Support ....................................................... 71 Backup Software Support................................
vi Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Figures Figure 1 Front Panel Controls........................................................... 4 Figure 2 Rear Panel Overview.......................................................... 5 Figure 3 Accessories........................................................................... 8 Figure 4 Rack Kit Components......................................................... 9 Figure 5 Installing Mounting Brackets (Left Side Shown) ......... 10 Figure 6 Installing Rails on Rack (Left Side Shown) .....
Figures Figure 16 Pull Cartridge Release Lever...........................................60 Figure 17 Installing the Carrier ........................................................
Tables Table 1 Location Criteria ................................................................. 6 Table 2 LEDs.................................................................................... 25 Table 3 Control Buttons ................................................................. 26 Table 4 Troubleshooting ............................................................... 52 Table 5 Error Codes........................................................................
Tables x Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Preface This chapter describes the ValueLoader User Manual’s audience, purpose, organization, document conventions, and product safety. Audience This user manual is designed and written for end users and field service engineers. Purpose The purpose of this manual is to provide end users with the following information: • ValueLoader™ DLT VS80/DLT VS160 description and specifications.
Document Organization xii This manual is organized as follows: • Chapter 1, Installing the ValueLoader - This chapter describes ValueLoader features, accessories, and installation tasks. • Chapter 2, Operating the ValueLoader - This chapter describes the front panel menu structure, menu tree, and drive and tape operations. • Chapter 3, ValueLoader Administration - This chapter describes how to configure the ValueLoader, upgrade firmware, and retrieve ValueLoader information.
Notational Conventions This manual uses the following conventions to designate specific elements: Note: SCSI-2 Specification Notes emphasize important information related to the main topic. Caution: Cautions indicate potential hazards to equipment and are included to prevent damage to equipment. Warning: Warnings indicate potential hazards to personal safety and are included to prevent injury.
Contact Information This section provides contact information for worldwide customer support. Quantum 0 To order documentation for the Quantum ATL ValueLoader or other products contact: Quantum Storage Solutions Group P.O. Box 57100 Irvine, CA 92619-7100 (949) 856-7800 (800) 284-5101 Technical Publications 0 To comment on existing documentation, send e-mail to: doc-comments@quantum.com Visit the Quantum home page at: 0 http://www.Quantum.
Chapter 1 1 Installing the ValueLoader Section Overview 1 This section describes the following: • Installation Overview on page 2 • Understanding ValueLoader Features on page 2 • Choosing a Location on page 6 • Unpacking the ValueLoader on page 7 • Identifying ValueLoader Components on page 8x • Installing the ValueLoader into a Rack on page 9 • Connecting the SCSI and Power Cables on page 12 • Preparing the Host and Verifying the Connection on page 14 Quantum ATL ValueLoader DLT VS80/D
Installing the ValueLoader Installation Overview Installation Overview 1 Installing the ValueLoader consists of the following steps, which are explained in more detail later in this section. 1 Choose a location for the ValueLoader (page 6). 2 Unpack and check the ValueLoader for shipping damage (page 7). 3 Identify the accessories that come with the ValueLoader (page 8). 4 Install the ValueLoader in a computer rack or select a table or desktop near the host server (page 9).
Installing the ValueLoader Understanding ValueLoader Features The DLT VS80 ValueLoader uses up to eight DLTtape™IV data cartridges, providing a maximum formatted capacity of 640 gigabytes (GB) and a sustained data transfer rate as high as 360 MB per minute, assuming a 2:1 compression ratio.
Installing the ValueLoader Understanding ValueLoader Features performance is limited to the maximum data transfer speed and maximum cable lengths of the SE bus. The ValueLoader is NOT compatible with a standard differential (Diff) or high-voltage differential (HVD) SCSI bus. The ValueLoader is compatible with a narrow (50-pin) SCSI bus using a customer-supplied 68-pin to 50pin adapter that terminates the unused 18 pins. These adapters are sometimes labeled high-byte termination.
Installing the ValueLoader Understanding ValueLoader Features 3 Front panel LEDs 4 Front panel LCD screen 5 Control keys Note: The arrows in the figure indicate screws that need to be removed to remove the top cover. In addition to the screws pictured, there are three on each side panel.
Installing the ValueLoader Choosing a Location Choosing a Location 1 Choose a location that meets the following criteria (see appendix A for more specifications): Table 1 Location Criteria Requirement Description Standalone requirements Select a location that is flat, sturdy, level, and close to a host server. Do not place the ValueLoader on the floor or other carpeted surface.
Installing the ValueLoader Unpacking the ValueLoader Requirement Description Humidity 20-80% RH Clearance Back: Minimum of 15.4 cm (6 inches) Front: Minimum of 30.8 cm (12 inches) Sides: Minimum of 5.08 cm (2 inches) Unpacking the ValueLoader 1 Before you begin, clear a desk or table so that you can unpack the ValueLoader. You also need to select an open 2U computer rack location or a desktop location near the server that is to be the host for the ValueLoader.
Installing the ValueLoader Identifying ValueLoader Components 4 Lift the ValueLoader and padding out of the box and place it on the work surface, top facing up. Caution: Placing the ValueLoader on its side, on end, or upside down can cause permanent damage to the unit. 5 Carefully remove the shipping padding from the left and right sides of the ValueLoader. Then remove the bag from the ValueLoader. Note: Save the packing materials in case you need to move or ship the ValueLoader in the future.
Installing the ValueLoader Installing the ValueLoader into a Rack 1 SCSI cable 2 SCSI terminator 3 Power cable 4 Marketing and regulatory information 5 Quick Start Guide Figure 4 Rack Kit Components Screws and clip nuts Mounting brackets Mounting rails Installing the ValueLoader into a Rack 1 The ValueLoader fits all standard 19-inch racks, taking up 2U of space.
Installing the ValueLoader Installing the ValueLoader into a Rack To install the ValueLoader, follow these steps: 1 Use a screwdriver to remove the two screws near the front on each side of the ValueLoader. 2 Using the screws you removed in step 1, secure one mounting bracket (from the rack kit) to each side of the ValueLoader, as shown in figure 5.
Installing the ValueLoader Installing the ValueLoader into a Rack Figure 6 Installing Rails on Rack (Left Side Shown) 4 Slide the ValueLoader onto the rails and secure the mounting bracket to the rack using the screws and clip nuts from the rackmount hardware package, as shown in figure 7.
Installing the ValueLoader Connecting the SCSI and Power Cables Figure 7 Sliding the ValueLoader into the Rack Slot, Securing Mounting Bracket Connecting the SCSI and Power Cables 1 To connect the SCSI and power cables to the ValueLoader, follow these steps: 1 Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices. Remove the power cables from the server and all attached accessories.
Installing the ValueLoader Connecting the SCSI and Power Cables 3 Attach the other end of the SCSI cable to the connector on the SCSI host adapter or to the connector on the previous device on the SCSI bus. Note: If the supplied SCSI cable does not fit the connector on your SCSI host adapter, you either have an incompatible SCSI host adapter or you need to purchase a cable adapter. Contact your service representative or your SCSI host adapter manufacturer for information.
Installing the ValueLoader Preparing the Host and Verifying the Connection 6 Plug the power cable into the nearest properly grounded power outlet. Note: To disconnect all power from the ValueLoader, remove the power cord from the outlet. 7 Plug in the host server or workstation and all attached devices. 8 Turn on the ValueLoader by setting the power switch on the front panel to the ON position. Turn on any other devices you turned off earlier.
Installing the ValueLoader Preparing the Host and Verifying the Connection • Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when handling internal components. • Make sure that the host server has an open expansion slot. • Make sure your backup application supports the SCSI host adapter. • Depending on the server configuration, you may need to change the SCSI ID of the ValueLoader.
Installing the ValueLoader Preparing the Host and Verifying the Connection Installing the Device Drivers 1 There are two device drivers associated with the ValueLoader: one for ValueLoader robotics and another for the tape drive within the ValueLoader. Note: The device drivers supplied at www.quantum.com are required if you intend to use the Windows 2000 native backup application. Commercial backup applications provide all necessary device driver support. Refer to www.quantum.
Installing the ValueLoader Preparing the Host and Verifying the Connection For the VS160 ValueLoader, right-click the QUANTUM DLT VS160 SCSI Sequential Device listing, click Uninstall, and then click the OK button to confirm that you want to remove the device. 5 Click the Action button in the upper-left corner of the Computer Management dialog box. 6 Click Scan for Hardware Changes. Windows 2000 scans for the drive. The drive appears under “? Other Devices” again.
Installing the ValueLoader Preparing the Host and Verifying the Connection ValueLoader Device Driver (Windows 2000) 1 To install the ValueLoader device driver: 1 Make sure that you are logged on to the host server with Administrator privileges. 2 Right-click the My Computer icon on the Windows desktop, click Manage, then click Device Manager. 3 The ValueLoader should be listed under the “Medium Changers” item as “Unknown Medium Changer Device.
Installing the ValueLoader Preparing the Host and Verifying the Connection 14 Click the Next button again to install the driver. 15 Click the Finish button. 16 Close the Device Properties dialog box. 17 The ValueLoader appears in the Device Manager under Medium Changers as DLT VS Medium Changer. It is now ready to use.
Installing the ValueLoader Preparing the Host and Verifying the Connection 20 Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Chapter 2 Operating the ValueLoader 2 Section Overview 2 This section describes the following: • Operator’s Panel Overview on page 22 • Understanding the Menu Structure on page 27 • Using Cartridges on page 28 • Cleaning the Tape Drive on page 34 • Creating an Inventory of Cartridges on page 36 Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual 21
Operating the ValueLoader Operator’s Panel Overview Operator’s Panel Overview 2 The Operator’s Panel consists of four LEDs, four buttons, and a 2-line by 16-character LCD screen. The Operator’s Panel provides everything you need to monitor ValueLoader status and to control all of its functions. Figure 9 Operator’s Panel—Drive Empty The display defaults to the Home screen. The Home screen consists of the ValueLoader status on the top line and the current cartridge inventory on the second line.
Operating the ValueLoader Operator’s Panel Overview Indicators on page 25 for more information. Exporting the indicated cartridge will clear the error condition. See Exporting Cartridges on page 29 for instructions. If these symptoms occur on multiple known good cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive on page 34 for instructions. If a particular cartridge causes error conditions repeatedly, that cartridge may be defective or invalid.
Operating the ValueLoader Operator’s Panel Overview Figure 10 Operator’s Panel—Drive Loaded 24 Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Operating the ValueLoader Operator’s Panel Overview LED Indicators 2 The Operator’s Panel includes four LED indicators that provide a variety of information as detailed in table 2. Table 2 LEDs LED Color Description Ready/Activity Green Illuminated when power is on. Blinking whenever there is tape drive or ValueLoader robotics activity. Clean Drive Amber Illuminated when the tape drive needs to be cleaned. Indicates that 250 tape motion hours have passed since the last cleaning.
Operating the ValueLoader Operator’s Panel Overview Operator’s Panel Control Buttons 2 Table 3 Control Buttons 26 The Operator’s Panel includes four buttons that provide access to all operations and information menus. Button Description [Cancel] Cancels the current menu option and returns to the previous menu level or Home screen. [Previous] Selects the previous item or value in the currently displayed menu. [Next] Selects the next item or value in the currently displayed menu.
Operating the ValueLoader Understanding the Menu Structure Understanding the Menu Structure 2 Figure 11 Operator’s Panel Menu Structure HOME SCREEN INFORMATION COMMANDS Impor t Expor t Load Cartridge Cycle Count View Event Log Product Rev Firmware Rev Unload Car tridge Clean Drive CONFIGURATION Re-inventor y Reset Change SCSI ID DIAGNOSTICS Code Update System Test Circular Mode Autoload Mode Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual 27
Operating the ValueLoader Using Cartridges Using Cartridges 2 Before you use the ValueLoader, make sure you observe these general rules: • ValueLoader VS80. Use only DLT VS1 tape cartridges. • ValueLoader VS160. Use only DLTtapeIV tape cartridges.
Operating the ValueLoader Using Cartridges 4 Press the [+] or [–] button until “Import” appears on the LCD screen. Press [Enter] to select. 5 Press the [+] or [–] button until the desired slot number appears on the LCD screen and press the [Enter] button. You are not given the option to import a cartridge to an occupied slot.
Operating the ValueLoader Using Cartridges 1 From the Home Screen or main menu, press the [+] or [–] button until “Commands” appears on the top line of the LCD screen. Press [Enter]. 2 Press the [+] or [–] button until “Export” appears on the LCD screen. Press [Enter]. 3 Press the [+] or [–] button until the desired slot number appears on the LCD screen. Press the [Enter] button. You are not given the option to export from an empty slot.
Operating the ValueLoader Using Cartridges 2 Press the [+] or [-] button until “Load Cartridge” appears on the LCD screen. 3 Press the [Enter] button to select. 4 Press the [+] or [-] button until the desired slot number appears on the LCD screen and press the [Enter] button. The slot number you select indicates the cartridge to be loaded into the tape drive. Note: Only slot numbers that contain cartridges are displayed. Status messages appear while the cartridge is loading.
Operating the ValueLoader Using Cartridges Unloading Cartridges 2 This option unloads the cartridge from the tape drive into its original slot. To use this option, follow these steps: 1 From the Home Screen or main menu, press the [+] or [–] button until “Commands” appears on the top line of the LCD screen. Press [Enter]. 2 Press the [+] or [–] button until “Unload Cartridge” appears on the LCD screen. Press the [Enter] button to unload the cartridge from the tape drive.
Operating the ValueLoader Using Cartridges Figure 14 WriteProtecting a Cartridge Indicator Write protect switch Write protected Write enabled Maintaining Cartridges 2 To ensure the longest possible life for all of your DLTtape cartridges, follow these guidelines: • Do not drop or strike a cartridge. Excessive shock can displace the tape leader, making the cartridge unusable and possibly damaging the ValueLoader. • Store your DLTtape cartridges in their storage cases.
Operating the ValueLoader Cleaning the Tape Drive • Do not place DLTtape cartridges near sources of electromagnetic energy or strong magnetic fields, such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to electromagnetic energy or magnetic fields can destroy data on cartridges. • Place identification labels only in the slide-in slot on the front of the cartridge. Cleaning the Tape Drive 2 When the Clean Drive LED is on, the ValueLoader’s tape drive needs to be cleaned.
Operating the ValueLoader Cleaning the Tape Drive Caution: Note: Use only Quantum DLT1 compatible cleaning cartridges in the ValueLoader, available at www.quantum.com. Use of any other type of cleaning cartridge could damage the read/write head in the tape drive. Therefore, if you load any other type of cleaning cartridge, the ValueLoader will automatically unload it back into its original slot within approximately 25 seconds.
Operating the ValueLoader Creating an Inventory of Cartridges During the cleaning process, which can take several minutes, the LCD screen displays “Drive Cleaning”. Note: If the cartridge is not a valid cleaning cartridge, the LCD screen will display “Bad clean tape” and the cartridge will be exported. 6 When tape drive cleaning is complete, the Clean Drive LED turns off (if previously on) and the ValueLoader unloads and exports the cleaning cartridge.
Operating the ValueLoader Creating an Inventory of Cartridges The ValueLoader will then check the drive and each slot for the presence of a tape in order to update inventory information.
Operating the ValueLoader Creating an Inventory of Cartridges 38 Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
Chapter 3 3 ValueLoader Administration Section Overview 3 This section describes the following: • Configuring the ValueLoader on page 39 • Updating Firmware on page 44 • Running the ValueLoader System Test on page 46 • Retrieving Information About the ValueLoader on page 47 Configuring the ValueLoader 3 The Configuration menu provides access to the following ValueLoader configuration options: • Resetting the ValueLoader • Setting SCSI IDs Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Au
ValueLoader Administration Configuring the ValueLoader • ValueLoader Operating Modes • Updating firmware To access the Configuration menu from the Home screen or main menu, press the [+] or [–] button until “Configuration” appears on the top line of the LCD screen. Press the [Enter] button and then [+] or [–] to access the available options. Press the [Enter] button to execute the displayed menu option.
ValueLoader Administration Configuring the ValueLoader To access this option, follow these steps: 1 From the Home Screen or main menu, press the [+] or [–] button until “Configuration” appears on the top line of the LCD screen. 2 Press the [Enter] button to select. 3 Press the [+] or [–] button until “Change SCSI ID” appears on the LCD screen. The second line displays the current SCSI ID. 4 Press the [Enter] button. The second line on the LCD screen displays “New ID:”.
ValueLoader Administration Configuring the ValueLoader ValueLoader Operating Modes 3 Overview The operating mode is set based on whether you have automation software controlling cartridges in the ValueLoader or if you are manually loading and unloading cartridges using the ValueLoader Operator’s Panel commands. The ValueLoader always operates in Autodetect mode, which is transparent to you.
ValueLoader Administration Configuring the ValueLoader loaded into the ValueLoader’s tape drive while in Sequential Mode, you may set Circular and Autoload options from the ValueLoader front panel. Circular Mode On/Off. This option turns Circular Mode on or off, and is used only when in sequential mode. When Circular Mode is on, after the ValueLoader has cycled through all available cartridges, it then reloads the original first cartridge in the sequence.
ValueLoader Administration Updating Firmware To access this option, follow these steps: 1 From the Home screen or main menu, press the [+] or [–] button until “Configuration” appears on the top line of the LCD screen. 2 Press the [Enter] button to select. 3 Press the [+] or [–] button until “Autoload Mode” appears on the screen. The second line on the LCD screen displays the current status, either “On” or “Off.” 4 Press the [Enter] button.
ValueLoader Administration Updating Firmware To access this option, follow these steps: 1 From the Home screen or main menu, press the [+] or [–] button until “Configuration” appears on the top line of the LCD screen. 2 Press the [Enter] button to select. 3 Press the [+] or [–] button until “Code Update” appears on the LCD screen. Press the [Enter] button to select. 4 If the carousel is full, the LCD screen displays No slot free for transfer.
ValueLoader Administration Running the ValueLoader System Test 8 If you exported a data cartridge to make room for the code upgrade cartridge, be sure to import the cartridge to its original slot. See Importing Cartridges on page 28 for instructions. Note: Using SCSI 3 After a firmware update, the firmware revision displayed on the LCD is not updated until the ValueLoader is power cycled. Quantum has the files and instructions necessary to update drive and ValueLoader firmware via SCSI. Refer to www.
ValueLoader Administration Retrieving Information About the ValueLoader The “Test Count” displays the number of load-calibrate-unload cycles that have been completed during the test. 4 Press the [Cancel] button to end the test. Retrieving Information About the ValueLoader 3 The Information menu provides access to information about the ValueLoader, including the cycle count, event log, and firmware revision.
ValueLoader Administration Retrieving Information About the ValueLoader 2 Press the [+] or [–] button until “View Event Log” appears on the LCD screen. The LCD screen also displays the quantity of errors and events currently stored in the event log. 3 Press the [Enter] button to access the most recently logged event. 4 Press the [+] or [–] button to display each event in the log. 5 Press [Cancel] when done.
Chapter 4 Diagnostics and Troubleshooting 4 Section Overview 4 This section contains some general suggestions to aid you in solving problems. It also includes information on error codes and diagnostics.
Diagnostics and Troubleshooting Troubleshooting Troubleshooting Installation Problems 50 4 4 Problems encountered during the installation of the ValueLoader are usually caused by improper SCSI bus configuration, application software configuration errors, or an incorrectly configured operating system.
Diagnostics and Troubleshooting Troubleshooting should be terminated. Refer to the manuals supplied with the other devices on the SCSI bus for termination on enabling or disabling termination on those devices. To terminate the ValueLoader, locate the terminator in the accessories package and press it firmly into the either of the two SCSI connectors on the rear panel of the ValueLoader. Secure the terminator by tightening the finger-screws until snug.
Diagnostics and Troubleshooting Troubleshooting • Device Driver Installation: Make sure that the proper device driver, if applicable, is installed for the ValueLoader (see Installing the Device Drivers on page 16). Also refer to www.quantum.com for more information. Table 4 Troubleshooting Problem Solution Power ValueLoader does not power on. • Check all power cord connections. • Make sure the power switch on the front panel is in the ON position. • Make sure there is power to the outlet.
Diagnostics and Troubleshooting Troubleshooting Problem Solution Tape stuck in drive. • Power cycle the ValueLoader, allow it to complete initialization, which in rare cases can take as long as 10 minutes, then retry unloading the tape using the ValueLoader Operator’s Panel controls. • Allow the tape drive to complete all operations. This may take as long as 10 minutes if you reset or cycle power on the ValueLoader while the cartridge is positioned at the physical end of the media.
Diagnostics and Troubleshooting Troubleshooting Problem Solution Cannot write to or read from a tape • Make sure the cartridge is write enabled (move the writeprotect switch to the enabled position). • Make sure that the cartridge is a DLTtape that has not been written using an incompatible format. The ValueLoader VS80 drive can read, but not write, a DLT4000 formatted tape. The ValueLoader VS160 drive can read, but not write, DLTtape IV media.
Diagnostics and Troubleshooting Troubleshooting Problem Solution ValueLoader Performance The ValueLoader is not efficiently backing up data. • Check the network bandwidth from the host computer. If you are backing up data over a network, consider comparing to a local-only backup. • Make sure that the ValueLoader is on its own SCSI bus and not daisy-chained to another tape drive or to the hard drive being backed up. • Clean the tape drive. See Cleaning the Tape Drive on page 34 for instructions.
Diagnostics and Troubleshooting Troubleshooting Problem Solution Cannot load the cleaning cartridge. • Make sure you are using a Quantum compatible cleaning cartridge. • Contact your service representative. Media Compatibility Media format invalid for drive type. • You attempted to load incompatible media into the tape drive. Ensure your media and format is compatible with a DLT VS80 or DLT VS160 tape drive. Media is labeled as write protected by the host server, but restore from tape successful.
Diagnostics and Troubleshooting Troubleshooting Problem Solution Non-acclimated media. • A cartridge should be acclimated for a minimum of 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the ValueLoader. Wrong cleaning cartridge. • Make sure you are using a Quantum compatible cleaning cartridge. Bad/defective/ contaminated media.
Diagnostics and Troubleshooting Removing Stuck Cartridges Problem Solution “!” in ValueLoader operator panel inventory display • An exclamation point (!) displayed in the inventory indicates that the ValueLoader has identified a cartridge in the indicated slot that is either an invalid cartridge type (DLTtapeIII cartridge or non-DLT1 cleaning cartridge) or has had mediarelated error.
Diagnostics and Troubleshooting Removing Stuck Cartridges 2 Remove the power cable and SCSI cables from their connectors on the back panel of the ValueLoader. Warning: To prevent injury, disconnect the power and SCSI cables before removing the ValueLoader cover and keep fingers away from the fan. 3 Remove the ValueLoader from its rack slot, if applicable, and place it on a table or other clear work surface.
Diagnostics and Troubleshooting Removing Stuck Cartridges 7 Lift the cartridge carrier, with each cartridge you want to remove, straight up from the ValueLoader. Note: To remove the carrier directly in front of the Import/ Export slot, gently rotate the carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the Import/Export slot.
Diagnostics and Troubleshooting Removing Stuck Cartridges 9 After removing the cartridges from the desired carriers, reinstall each carrier on the ValueLoader belt (figure 17). • Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks. • Make sure that the belt post beneath each carrier is inserted into the proper ValueLoader belt loop. Note: There are unused loops on the belt. The proper belt loops have an extra bump on the outside of the loop. See figure 17 below.
Diagnostics and Troubleshooting ValueLoader Error Codes ValueLoader Error Codes 4 If an error occurs during operation of the ValueLoader, the ValueLoader stops the current operation and displays an error code on the top line of the LCD screen. Unless otherwise noted in table 5, attempt to resolve the error by resetting or cycling power on the ValueLoader and retrying the last operation. If the error persists, contact support personnel.
Diagnostics and Troubleshooting ValueLoader Error Codes Table 5 Error Codes Error Code Description Details 3 0 81 Invalid Command Error. This error indicates that the ValueLoader received an undefined command or an invalid parameter with a command. 3 0 82 Device Status Not Suitable To Execute This Command. If the robotics are busy, some commands cannot be executed at the same time. This error indicates a probable violation.
Diagnostics and Troubleshooting ValueLoader Error Codes Error Code Description Details 3 0 8F Recovered Loader Error. Loader error recovery successful. Your diagnostic tool can provide details of the original loader error. 3 0 90 Mechanical Initialization Failure. The robotics were not able to move to the safe mechanical initialization position. Manual intervention is necessary. 3 0 91 Inventory Scan Failure. Fatal robotic error occurred during the inventory scan. 3 0 92 Preposition Failed.
Diagnostics and Troubleshooting ValueLoader Error Codes Error Code Description Details 3 0 A3 Cartridge Pick Error. An error occurred while trying to pull a cartridge from the drive or a carousel slot. 3 0 A4 Import/Export Slot Position Error. The Import/Export slot door was not in the requested position during device operation. Can be caused by manually opening the door or a cartridge or other obstruction is blocking the door.
Diagnostics and Troubleshooting ValueLoader Error Codes Error Code Description Details 3 0 B7 Timeout on ValueLoader Command. Cycle power on the ValueLoader and attempt the operation again. If the error recurs, contact Quantum Technical Support. 3 0 BC Drive Bug-checked. Cycle power on the ValueLoader and attempt the operation again. If the error recurs, contact Quantum Technical Support. 3 0 BF Fatal Error. Cycle power on the ValueLoader and attempt the operation again.
Appendix A A Technical Specifications Physical Specifications 1 Table 6 Physical Specifications Characteristic Product Alone Product in Package Height 8.4 cm (3.34 in.) 20.5 cm (8.0 in.) Width 41.9 cm (16.5 in.) 60 cm (23.6 in.) Depth 60.9 cm (24 in.) Approximately 65 cm (25.6 in) with barcode reader 74.3 cm (29.2 in.) Weight 10 kg (22 lbs.) 11.35 kg (24.9 lbs.
Physical Specifications Table 7 ValueLoader Specifications Characteristic DLT ValueLoader VS80 Specification DLT ValueLoader VS160 Specification Maximum storage capacity Native: 320 GB Native: 640 GB Compressed: 640 GB (assuming 2:1 compression ratio) Compressed: 1280 GB (assuming 2:1 compression ratio) Maximum data transfer rate Native: 3 MB/s Native: 8 MB/s Compressed: 6 MB/s (assuming 2:1 compression ratio) Compressed: 16 MB/s (assuming 2:1 compression ratio) Drive type 1 DLT VS80 drive
Physical Specifications Characteristic Specification Humidity Operating 20% to 80% RH non-condensing Nonoperating 20% to 80% RH non-condensing Altitude Operating –152.4 to 9144 m Non-operating –152.4 to 9144 m Vibration Maximum acceleration to operating 0.25 g RMS (random) Frequency range 500 Hz Table 9 Tape Drive Specifications DLT ValueLoader VS80 Specification DLT ValueLoader VS160 Specification Read/write transfer rate, maximum sustained (DLTtape™IV media) Non-compressed: 3.
Physical Specifications Table 10 Media Specifications DLTtapeIV Specification (DLT ValueLoader VS80) DLT VS1 Specification (DLT ValueLoader VS160) Formatted capacity 40 GB (noncompressed) 80 GB (compressed; 2:1 typical) 80 GB (noncompressed) 160 GB (compressed; 2:1 typical) Basic description 0.5 inch (metal particle) 0 5 inch (metal particle) Tape Length 557 meters (1828 feet) 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.0 in.) 10.4 x 10.4 x 2.5 cm (4.1 x 4.
Appendix B Customer Support B Information Needed for Support 2 Before contacting technical support, please have the following information ready: • Model number for your ValueLoader • Serial number • Media type and format • Recent Error codes • Revision number for ValueLoader and tape drive firmware • Brand and model of your host computer • Brand and model of your SCSI host adapter • ValueLoader drivers and backup software that you are using and the version number(s) Quantum ATL ValueLoa
Backup Software Support Backup Software Support 2 While the ATL ValueLoader itself is supported by Quantum, software products used with the ValueLoader are supported by individual software vendors.
Index Cancel button 26 A Capacity, maximum formatted 3 Accessories 8 Activity LED 25 Altitude specifications 69 Autodetect mode 42 Cartridges cleaning 28, 29, 34, 35, 55 exporting 29 importing 28 loading 30 maintaining 33 unloading 32 B using 28 Back panel 5 Backup software SCSI host adapter support 14 Barcode reader 3 Bulk erasing 28 write-protecting 32 Circular mode 43 Clean Drive LED 25 Cleaning cartridge 28, 29, 34, 35, 55 Cleaning drive 34 Cleaning the tape drive 34 Clearance, ValueLoader 7 Co
D I Data transfer rate 3 Importing cartridges 28–29 Device drivers 16 In Transit message 23 Differential SCSI bus 4 Inventory 36–37 Drive cleaning 34 Drive empty message 22 Drivers device 16 L Labels, barcode 3 LEDs 25 Loading cartridges 30 Location criteria, installation 6–7 E Low-voltage differential 2, 3 Electrostatic discharge (ESD) 14 LVD SCSI bus 2, 3 Enter button 26 Error codes 62–66 Error LED 25 ESD 14 M Event log 47 Maintaining cartridges 33 Exclamation (!) point 22 Media Attenti
Previous button 26 Troubleshooting 50–66 R U Rack requirements 9 Unloading cartridges 32 Rackmounting 9 Unpacking the ValueLoader 7–8 Random mode 42 Updating firmware 44–46 Ready LED 25 Rear panel 5 Resetting the ValueLoader 40 W Write-enabling cartridges 32 Writing-protecting cartridges 32 S SCSI bus Diff 4 HVD 4 LVD 2, 3 single-ended 3 SCSI ID 40 SCSI requirements 3 SCSI-2 2, 3 Sequential mode 42 Single-ended SCSI bus 3 specifications 67–70 Stacker mode 42 Stuck cartridge, removing 58–61 Syste
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