User's Manual
Table Of Contents
- Preface
- Online Archiving with AMASS 1
- Accessing the Storage Network 2
- Technical Support 3
- Preface
- Online Archiving with AMASS
- Accessing the Storage Network
- Technical Support
- Glossary
- AMASS®
- API
- appended files
- archive
- backup
- bar code
- BFS
- bitfile
- bitfile ID
- cache
- cleaning group
- client
- DAS™
- DataClass group
- DataMgr™
- dead space
- DLT™
- DMFS
- drive pool
- drives
- Ethernet
- FCB
- FDDI
- file
- file import
- file replication
- FileServ™
- file system
- File System Database
- GUI
- HSM
- inode
- IP address
- IPI
- Journal
- jukebox
- label
- library
- mailbox
- media
- metadata
- migration
- multi-tier migration
- NFS
- NIS
- nonresident file
- optical
- Offline Media Manager
- RAID
- resident file
- RPC
- scattered writes
- SCSI Fast/Wide
- server
- SLD
- slot
- SMP
- space pool
- SSD
- standalone drives
- Storage Area Network
- storage policy
- striping
- stub file
- TCP/IP
- thrashing
- truncate
- UNIX™
- VBS
- volume
- volume group
- volume number
- VolServ™
- Windows NT™
- XDI
- Index

AMASS Overview
6-00026-01 Rev A Technical Support 3-3
Phone
Support
Depending on how you purchased technical support, telephone
support is provided either through your reseller or directly
through ADIC.
The ADIC Technical Assistance Center (ATAC) in Denver,
Colorado provides world-wide service and support. Methods of
contacting ATAC are listed below:
• In the USA and Canada, call 1-800-827-3822.
• Outside the USA and Canada, call toll-free
00800-9999-3822.
• Send e-mail to: support@adic.com
Training
The training organization in Denver provides hands-on
instruction for ADIC products.
For a list of classes, call 720-249-5810 between 8 a.m. and 5
p.m. Mountain time.
Solutions
Group
The ADIC Integrated Storage Solutions group can provide
solutions and services customized for your site’s requirements.
These solution include:
• Analyzing requirements
• Designing, configuring, and tuning your system
• Customizing hardware and software solutions
For more information, call 303-792-9700 between 8 a.m. and 5
p.m. Mountain time.