User`s guide

Chap.6
Guarantee
Several factors can affect the guarantee of the Evolis Quantum printer, particular-
ly the use of consumables and non conform cleaning. Carefully read the condi-
tions of the guarantee of the printer described below.
Conditions of guarantee
Evolis guarantees its printer against all manufacturing faults for a period of one
year counting from customer purchase. Customers must be able to demonstrate
the purchase or must register their product on the www.evolis.com internet site.
Evolis guarantees the print head for a period of one year or 500,000 passes (equi-
valent to 100,000 color cards or 500,000 single color cards).
The Evolis guarantee only covers problems arising in the course of normal use of
the printer and does not apply in the following cases :
- Non observance of the installation instructions described in the printer manuals
- Cleaning of the printer and/or print head not conform with the instructions des-
cribed in the printer manuals (chapter 3)
- Use of uncertified Evolis consumables. For instance, the use of uncertified Evolis
ribbons may affect the quality and reliability of the printing works, by causing
poor quality printouts, or may even affect the operation of the printer. The gua-
rantee covers no material damage or quality problem caused by the use of
uncertified Evolis ribbons
- All printer modifications or adaptations not expressly reported to and approved
by Evolis
- The use of options not manufactured / supported by Evolis
- The use of printing support (cards) not support by Evolis
- The resending of the printer in any packing that is not the original packing
If during the guarantee period Evolis is informed of a material fault, Evolis will pro-
ceed to repair or replace the product in question, at its own discretion.
Evolis is not bound by any obligation to repair, replace or reimburse while the cus-
tomer does not return the faulty product to Evolis.
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