User`s guide

Partial or incorrect printing
1. Check the settings defined for the printing
■ Make sure that no element of the pagination is outside the printing margins
■ Check the orientation of the document selected in the configuration of the
printing driver (Landscape or Portrait)
2. Check the printer interface cable
■ If unusual characters appear, make sure you are using the right interface
cable for your printer.
■ Check the connection to the computer and the printer.
■ Test with another cable of the same type.
3. Check the cleanliness of the printer
■ Clean the interior of the printer, the cleaning rollers and the print head if
necessary.
See section 3 Cleaning” of this manual.
4. Check the card cleanliness
■ Make sure they have been stored in a dust-free place.
5. Check the cleanliness of the print head
See the cleaning procedure of the print head in section 3 “Cleaning”.
6. Check the ribbon
■ Its placement in the printer.
■ Its correct running
7. Check the print head
■ If horizontal lines (white) appear on the card, elements of the print head
may be jammed or damaged.
■ Clean the print head.
See section 3 “Cleaning” for more information.
■ If the problem is not resolved after cleaning, contact your reseller for a
replacement cleaning head.
4. Correcting card jamming
In the printing station :
Remove the card as follows :
1. Open the printer cover and remove the ribbon.
2. Remove the card by pushing it manually towards the printer outlet. In the pre-
sence of several cards, push the top one first.
3. Refit the ribbon and close the printer cover.
4. Press the pushbutton on the control panel.
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