User`s guide

7. Check the printing parameters of the computer

■ Make sure that the Quantum printer has been selected as the default printer.

See “”Configure the printing parameters” in the Printing chapter.

8. Check the configuration of the network

If your printer is connected in a network, make sure that it is correctly confi-

gured in the network environment. See the documentation concerning your

network for further information.

A clean card is ejected

1. Check the ribbon

■ Make sure the ribbon has not finished or been cut. Replace or reinstall the

ribbon if necessary.

2. Check the interface cable of the printer

■ Check the interface cable of the printer

■ Check the connection to the computer and to the printer.

■ Test with another cable of the same type.

3. Elements of the printer might have been damaged.

■ Print a test card.

See point 2 “Printing and interpretation of a test card” in this section.

If the test card fails to print, contact your reseller for a printer head replacement

The printing quality is not satisfactory

1. The contrast and brightness settings must be changed

■ Lack of contrast and color saturation, increase the contrast and brightness

settings in the configuration of the printing driver.

2. The type of cards used may be inappropriate

■ Make sure the type of cards used corresponds to the specification

See section “Technical Specifications” in this manual for further information.

■ The card texture is rough or not completely smooth.

■ Try printing with another kind of card.