User`s guide

Interpretation of a test card

The printing of a test card gives the following information :

■ Correct printing of the colors and single color

■ The correct positioning of the ribbon in the printer

■ The printer model

■ The printer serial number

■ The version of the Firmware installed in the printer

3. Printing quality problem

The following information will help you to resolve any possible problems with

printing quality that might arise when you use your printer. If, despite this infor-

mation, you are unable to resolve the problem, contact your Evolis reseller.

Nothing prints

1. Check the supply

Make sure that :

■ the supply cable is correctly connected to the printer and to a socket that

works.

■ the printer is turned on (position 1). The green LED on the control panel

must be alight.

■ the supply used is that delivered with the printer

2. Check the card feeder and the card in the printer

■ Check the presence of cards in the feeder.

■ Make sure there is no jamming .

See point 5 of this section

3. Check the ribbon

■ Make sure the ribbon has been correctly installed and

that the printer cover is well closed.

4. Print a test card

See point 2 “Printing and interpretation of a test card” in this section.

5. Check the printer interface cable

■ Check the connection to the computer and to the printer.

■ Test with another cable of the same type.

6. Check the printing driver

■ Make sure that the driver of the Quantum printer is present in the

Windows settings