User’s Guide Printer for Plastic Cards Quantum User’s Guide. Part Number : A5405. Rev.
DECLARATION OF CONFORMITY CONCERNING SAFETY AND ELECTROMAGNETIC COMPATIBILITY Name of the manufacturer : Evolis Card Printer Adress : 29, avenue de la Fontaine Z.I. Angers Beaucouzé 49070 Beaucouzé France Material designation : Quantum printer I, the undersigned, Mr.
Table of contents Introduction Chapter 1 • Setting out 1. Choice of a location 2. Unpacking the printer 3. Description of the printer and its functions 4. Installation of the interface and the supply cable 5. Installation of the ribbon 6. Card management a) Configuration b) Loading the cards c) Removal of printed cards d) Reject Card Boxes 7. Other stages of installation 3 5 6 8 11 12 11 11 22 22 22 Chapter 2 • Printing 1. Driver installation 2. Configuration of the printing parameters 3.
Introduction We congratulate you for choosing a Quantum printer! The Quantum printer is the ideal solution for printing your plastic cards in areas such as Office Services, identification, access control and all other applications required large volume card printing … This product is accompanied by a wide range of assistance services from the company Evolis and its partners, specially chosen to help you effectively and professionally.
Chap.1 Setting 1. Choice of a location The Quantum printer must be set up on a strong, flat surface, capable of supporting the whole weight of the printer and its loaded supports (cards and ribbon). The printer must be accessible from all sides for installation and use. WARNING ! The printer weighs 25 kg (55lbs) without the consumables installed. It is therefore wise to be helped by another person when lifting and moving it. 2. Unpacking the printer To unpack the printer, proceed as follows : 1.
3. Description of the printer and its functions We invite you to see the different components of your printer marked on the following drawings, which we refer to in this manual. G B D A J E C F i H A. B. C. D. E. F. G. H. I. Feeders 1 & 2 Flip Over Module Reject Boxes 1 & 2 Output Hoppers 1 & 2 Thermal print head Control panel Two cleaning rollers Identification label Connection Connector Switch Parallel port USB port DB-9 connector J.
Printer control panel A control panel is available on the upper top of the printer. Four LED’s are associated with symbols indicating the current activity of the printer. These LED’s indicate : Push button Cleaning signal Lack of cards in the feeders of output hoppers full End of ribbon Switch on, data reception NOTE ! Refer to section 4 of this manual for further information on the interpretation of the messages of the control panel. 4.
1. Connect the interface cable supplied with your printer as shown above 2. Connect the other end of the cable to the corresponding port of your computer 3. Connect the supply cable to the supply and then connect the connector of the supply cable to the printer 4. Then connect the end of the supply cable to an earthed mains socket 5.
The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons. Evolis declines all responsibility if the printer or the print head is damaged through the use of an unapproved ribbon. The ribbon is set automatically when the cover is closed. 6. Card management a. Configuration The Quantum printer has two card feeders and two card output hoppers which may all work independently of the others. To this effect, there are four ways to manage the loading and reception of the cards.
• Output Hopper 1 Hopper 1 receives the cards from the feeder pre-defined in the feeder configuration in the driver. • Output Hopper 2 Hopper 2 receives the cards from the feeder pre-defined in the feeder configuration in the driver. b. ) Loading the cards The Quantum printer has two feeders that can contain a maximum 500 cards each (0.76 mm – 30 mil.). A label placed inside each feeder enables them to be identified : Feeder 1 and Feeder 2.
2. Ensure that the stack of cards is correctly aligned on the edge of the feeder. 3. Place the weight provided with the printer on the cards as shown. 4. If necessary, insert a maximum 500 cards (0.76 mm – 30 thou.) in feeder 2, repeating the operations noted in points 1, 2 and 3 5. Ensure that the doors to feeders 1 and 2 are completely closed. IMPORTANT ! Card thickness : The Quantum printer only accepts cards with a thickness of 0.76 mm (30 mil).
c. Removal of printed cards The Quantum printer has two output hoppers with a capacity of 500 cards each (0.76 mm – 30 thou.) devoted to receiving the printed cards. Note that the first printed card is on top of the cards. NOTE ! The configuration of the output hoppers may be set from the properties of the driver. See point 2 of section 2 of this manual for further information on their use 1. 1. Open the door of the output hopper as indicated and remove the cards as indicated. d.
■ ■ ■ ■ When switching the printer power on Error of magnetic encoding (data writing or reading) Error of personalisation of a smart card (data writing or reading) Error of personalisation of a contactless card (data writing or reading) NOTE ! A reject boxt contains a maximum 25 cards (0.76 mm - 30 mil). The excess cards are ejected out of the printer. 7. Other stages of installation You have now completed the installation (material) of your Quantum printer.
Chap.2 Printing 1. Installation of the printer driver Before using your Quantum printer, you must install its driver. Remember : the driver and Quantum printer operate under Windows 2000, NT 4.0 and Xp. NOTE ! The CD provided with the printer includes a utility which automates the installation of the printer driver. This utility installs the driver the right driver for your configuration. For Windows users : 1. Start Windows making sure that no other Windows application is running. 2.
11. Select the file “younof.inf”. 12. Click on OK. the name of the printer manager appears. 13. Continue the installation by following the instructions displayed on the screen. Note that when you install the driver manually as above, the option “Dialog with printer” in the “Tools” tab is disable. The installation of a driver under Xp / 2000 may be subject to the authorisation of the administrator in its "login system" function.
2. Configuring the printing parameters Before using your Quantum printer, it is recommeded to check / modify the default parameters of the driver. Furthermore, if you have options installed, you must declare them in the driver. Your printer has a large number of functions that may be set in the printing manager. These printing parameters are accessible : From Start in the Windows bar, Parameters then Printers 1. Select Evolis Quantum 2.
Use of the on-line help A help file guides you through the use of each of the printing management parameters in line with the different printing modes and criteria retained. In order to familiarise you with these various parameters, we recommend that you consult this help before making any changes.
We would also recommend that you print a “Test Card” at the time of the first use and keep it safely. This card records the information that could be required if you call the after-sales service. Comment : The "Dialog with printer" option is only available if the printing driver has been installed using the installation program of the CD.
The “Margins” dialog box proposes “printing margins” ■ Select 0 cm for all margins ■ Then close the window by clicking “OK” To obtain a document with 2 pages, click on “Insertion” then select “Jump” and validate the option “Jump page”. Your Word window should now appear as follows : You are ready to personalise your letter in recto/verso by entering the various composition elements : ■ Logo and Illustration ■ Identity photo ■ Constant and variable texts (Identity) ■ Etc.
Evolis Quantum Printer Driver Settings To access the parameters from the Word window : 1. In the menu bar, point on File and select “Print” 2. The dialog box indicates that the Evolis printer has been selected. Click on Properties. The dialog box of the Evolis Quantum driver opens. The printing parameters for this graphic example are : 1.
Chap.3 Cleaning Preserve the validity of your guarantee ! Not observing the cleaning procedures contained in this chapter may cause the guarantee on your printer and print head to be annulled. The company Evolis declines all responsibility if the printer is used in unapproved cleaning conditions.
If the printer has not been cleaned after the Cleaning light has lit, it will begin to flash when 450 supplementary cards have been inserted. In this case, the warning light flashes as follows : Status after inserting 2250 cards WARNING ! If the cleaning cycle is not performed before the 2250th card is printed, the print head warranty is void. This simple cleaning system requires the use of pre-saturated cleaning cards specially conceived for the printer.
3. Take a cleaning card and place it in feeder 1. 4. Press the push button from the control panel for a few seconds. The cleaning starts. 5. After a few seconds, the printer cleaning is performed and the used card is ejected into the reject box 1. IMPORTANT ! After performing a cleaning cycle, wait 2 minutes for the cleaning fluid to evaporate completely before using the printer again. NOTE! It is also possible to start a cleaning sequence without waiting for the cleaning signal of the printer.
2. Cleaning of the print head Cleaning cycle : each time you load a new ribbon Use : cleaning swabs The cleaning head is cleaned when cleaning the interior of the printer (see preceding section). However, in order to preserve the original printing quality and reduce the incidents caused by an excessive presence of ink on the surface of the print head, it is recommended that you clean it regularly (every 1000 cards) using the cleaning swabs provided with the UltraClean cleaning set.
3. Gently rub the swab along over the print head for several seconds. IMPORTANT ! Following a cleaning cycle, wait 2 minutes for the cleaner to evaporate entirely before using the printer. 3. Maintenance of the cleaning roller Cleaning cycle : each time the ribbon is changed (1000 cards) Use : cloths Your Quantum printer has two cleaning rollers. Their adhesive surface holds the dust when the cards are passed.
3. Clean the rollers with a cloth from the cleaning set. Eliminate all dust by gently rubbing the whole surface of the roller. 4. Replace the roller in the printer once dry and then close the printer cover.
Chap.4 Assistance To satisfy the needs of its customers as far as possible, Evolis provides a full range of technical assistance available in this manual and on the internet site www.evolis.com. This section gives information concerning the first level repairs of the Quantum printer. 1. Interpreting the messages of the control panel Although the Quantum printer has been conceived to work very reliably, some problem might, however, arise.
These LED’s indicate : The LED’s on the control panel are represented in one of the following states : The push button allows re-initialisation in case of : No card in feeder 1 or feeder 2 ■ Internal printer problem ■ The push button also enables : ■ ■ a test card to be printed (see point 2 of this section) a cleaning cycle to be launched (see point 1 of section 3) Consult the following conditions of the control panel to determine the activity of the Quantum printer or the nature of the problem : Statu
Status of the LED’s Interpretation Solution or explanation OUTPUT HOPPER/S FULL output hoppers is/are full Empty the hopper/s and then press the push button for one second. The printing starts again.
Status of the LED’s Interpretation MAGNETIC CODING ALERT (ALTERNATING FLASHING) Solution or explanation ■ The orientation of the magnetic track in the feeder/s is not correct ■ The type of encoding is not correctly set (HICO or LOCO). See annexe A of this manual for information. ■ ∑ The encoded data are not conform with the ISO 7811 standards or are not conform with the parameters predefined in the properties of the driver. See annexe A of this manual for information.
Interpretation of a test card The printing of a test card gives the following information : ■ Correct printing of the colors and single color ■ The correct positioning of the ribbon in the printer ■ The printer model ■ The printer serial number ■ The version of the Firmware installed in the printer 3. Printing quality problem The following information will help you to resolve any possible problems with printing quality that might arise when you use your printer.
7. Check the printing parameters of the computer ■ Make sure that the Quantum printer has been selected as the default printer. See “”Configure the printing parameters” in the Printing chapter. 8. Check the configuration of the network If your printer is connected in a network, make sure that it is correctly configured in the network environment. See the documentation concerning your network for further information. A clean card is ejected 1.
Partial or incorrect printing 1. Check the settings defined for the printing ■ Make sure that no element of the pagination is outside the printing margins ■ Check the orientation of the document selected in the configuration of the printing driver (Landscape or Portrait) 2. Check the printer interface cable ■ If unusual characters appear, make sure you are using the right interface cable for your printer. ■ Check the connection to the computer and the printer. ■ Test with another cable of the same type. 3.
In the slip over module : Remove the card as follows : 1. Turn off the printer (position 0) 2. Unscrew the screw and remove the two seals as indicated opposite 3. Remove the card from the flip over by turning the flip if necessary. 4. Refit the two seals. 5. Turn on the printer once more (position 1). To prevent card jamming : 1. Make sure that the thickness of the card used corresponds to the specifications in the section "Technical Specifications " of this manual. 2.
1. Open the printer cover and locate the print head. 1 2. With one hand, push the metal piece located at the back under the cover and, with the other, turn the two forks to release the print head from the head arm. 2 3. Disconnect the two cables located behind the print head Stage 2 Installation of the new print head 1. Insert the two cables in their housing 1 2 2. Insert the head vertically in the two guides 3 3. Turn the printer head to clip it in the metal piece.
4. Close the printer cover. The printer head is now installed. Stage 3 Parameterising the new printer head 1. Make sure that the printer is turned on (position 1) and connected to a computer on which the printing driver of the Quantum printer is installed. 2. In the properties of the printing driver, click on the “Tools” dialog box. 3.
Access to an Evolis reseller For all unresolved technical problems, contact an Evolis reseller. If you do not know of one, connect to www.evolis.com and send your request. Evolis will direct you to your nearest Evolis reseller.
Chap.5 Technical specifications Printing mode Color Dye Sublimation and Monochrome Thermal Transfer Edge-to-edge printing as standard Printer specification Integrated ribbon saver Printing speed 140 cards/hour in color (YMCKO), one side 110 cards/hour in color (YMCKO/K), two sides Up to 1000 cards/hour in monochrome, one side Resolution 300 dpi Drivers For Windows™ NT 4.
Printer dimensions Height : 510 mm (20.07") Length : 700 mm (27.55") Depth: 300 mm (11.81") Printer weight 25 Kg (55 lbs) Connection USB and parallel Centronics (cables supplied) Supply 110~230 Volts AC, 60~50 Hertz Environment Working temperatures Min / Max: 15°C / 30°C Humidity : from 20% to 65% without condensation Stocking temperatures Min / Max: -5°C / +70°C Stocking humidity : from 20% to 70% without condensation Working ventilation : open air.
Chap.6 Guarantee Several factors can affect the guarantee of the Evolis Quantum printer, particularly the use of consumables and non conform cleaning. Carefully read the conditions of the guarantee of the printer described below. Conditions of guarantee Evolis guarantees its printer against all manufacturing faults for a period of one year counting from customer purchase. Customers must be able to demonstrate the purchase or must register their product on the www.evolis.com internet site.
If Evolis is unable to repair the faulty material covered by the guarantee, Evolis will proceed to replace it with a new or second hand product as long as the functions are at least the same as those of the original product it replaces. If the customer has signed an extension of the Evolis guarantee, Evolis will repair the faulty material according to the clauses of the contract. To underwrite an extension of the Evolis guarantee, contact an Evolis reseller.
Chap.7 Supplies list of supplies available from Evolis resellers. Single color ribbons Ref. R2121 Ref. R2011 Ref. R2012 Ref. R2013 Ref. R2014 Ref. R2015 Ref. R2016 Ref. R2017 Ref.
Hologram ribbon Ref. R4001 Optoseal® hologram ribbon 350 cards/roll Hologram ribbon Ref. A5011 Ref.
Annexe A Magnetic encoding Introduction Quantum printers with a magnetic stripe encoder are called Quantum Mag printers. The working of a Quantum Mag printer is identical to that of a Quantum printer. The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single pass and then checks the data.
2. Orientation of the cards Cards with a magnetic track must be installed in the feeder so that the magnetic track is near the low and as close as possible to the back of the printer (see opposite) : 0,8 mm 0,5 mm 1 mm 0,25 mm 3. Windows Driver Settings When first installing the Windows driver, it is necessary to set the functions of the magnetic encoder. The functions of the magnetic encoder are accessible from the "Tools" dialog box of the printing driver by clicking "Encoding Definition".
IMPORTANT ! Only use magnetic stripe cards conform to ISO 7810 and ISO 7811. To work correctly, the magnetic stripe must be ground into the card. Never use a card with an affixed magnetic track. 4. Cleaning the magnetic encoder LThe magnetic encoder head requires regular cleaning in order to assure the integrity of the data encoded on the cards.
Annexe B Smart Card Contact Station Introduction The Quantum printers with a Smart Card Contact Station are called Quantum Smart printers. The working mode of a Quantum Smart printer is identical to that of a Quantum printer. The Smart Card Contact Station of the Quantum Smart enables the chips to be programmed according to ISO 7816-2 standards. 1. Location of the contact station The Contact Station is a module installed in factory on Quantum Smart printers.
2. Orientation of cards The chip cards must be installed in the card feeder in such a way that the chip faces upwards and as close as possible to the inlet of the feeder (see drawing opposite). 3. Interface of the Contact Station The Quantum Smart is fitted with a female DB-9 connector on the back of the printer. This connector, directly linked to the contact post inside the printer, is also connected to an external coupling to program the chip.
DB-9 connector pins Card to chip contact points 1 2 3 4 5 6 7 8 9 C1 (V c.c.) C2 (reset to 0) C3 (Clock) C4 (reserved) C5 (mass) C6 (Vpp) C7 (E-S) C8 (reserved) C9 Mass when the chip is switched with the contact post A command sequence must be sent via the printer interface to insert a card in the printer and then place it under the station and establish contact.
