Datasheet

Revison 57 25APR11
GOLD SOFTWARE SUPPORT PLAN
: 7x24 Telephone Response - Provides telephone support Monday through Sunday (7 days a w eek) and
24 hours per day. Customers may call and receive assistance at any time.
Tw o support programs are available for Quantum StorNext: 1) Quantum Softw are Support: Quantum provides First Call, Tier 1 and Tier 2
support, or 2) Authorized Softw are Support Provider (ASSP): ASSP provides First Call and Tier 1 support and the support agreement is w ith
the ASSP. For more information on the ASSP program, contact Softw are Sales or Softw are Application Partner Manager. Although not
required, a softw are support plan is recommended. Softw are updates are included w hen covered by a softw are support plan.
Installations
Unless otherw ise noted, installation charges apply on a per-unit basis. Installation/integration prices are for installations performed during
normal business hours, local time, Monday-Friday, except Quantum or local holidays. Unless the item is described as customer installable,
installations must be performed by Quantum or a Quantum-authorized service provider. Installation and/or integration services, w hich must be
performed by Quantum or a Quantum-authorized service provider may be required for various system options, such as Fibre Channel. Consult
the item note and footnotes for more information about installation requirements.
Installations/integrations scheduled in advance for times other than normal business hours, local time, Monday-Friday, excluding Quantum or
local holidays w ill be charged at a rate 1.5 times the standard price. Installations/integrations scheduled in advance to occur during Quantum or
local holidays w ill be charged at a rate 2.0 times the standard price.
Service Extensions and Uplifts
Some products offer a service extension option that extends the time period of standard w arranty coverage (for example, extending a one-
year Bronze Level w arranty to a three-year period). Customers may also enhance ("uplift") the standard w arranty coverage on most products
to a higher level of service support (and optionally a longer time period too) An uplift replaces the standard w arranty w ith a service contract
Field add-ons/upgrades added to a system under warranty or a maintenance agreement do not affect the price or duration of
the system's coverage. Add-on/upgrade items purchased at the same time as the system must
be covered for the duration
of and at the same service level as the standard or uplifted system warranty. All add-on/upgrade items added to a system
after its initial installation must be covered at the same service level as the system they are installed in.
When one or more tape drives and/or Fibre Channel cards are added to a configuration under a maintenance agreement, the customer w ill be
charged a pro-rated maintenance charge for the added item(s). The price for the maintenance agreement w ill be determined by the status of
the w hole unit (may be renew al pricing). Since price calculations related to existing contracts and expiration dates can be complex, please
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to a higher level of service support (and optionally a longer time period too). An uplift replaces the standard w arranty w ith a service contract.
The terms of the service contract supersede the w arranty terms and conditions w hen a service uplift is purchased. Service uplifts and
extensions are offered at a discount from the standard renew al pricing and
must be purchased within 60 days of the product
purchase date (PO date).
Extended or uplifted service purchased after this point w ill be priced at the standard renew al rate. Service
extension and uplift pricing is listed at the end of each product section.
Field Add-ons and Upgrades
Products, services and prices are applicable only for sales and installation in the 50 United States.
For sales and/or installations in other areas, please contact your Quantum sales representative.
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