Datasheet

Revison 57 25APR11
Warranty and Service Information
Prices for installation; integration; w arranty uplifts and extensions; and post-w arranty service renew als are listed at the end of each product
section.
For a list of countries and Service Zones, please refer to the Service Zones table on the Intro w orksheet or at the front of a printed price book.
For North America only, the ESP/Premier OIP price for service RENEWALS only applies to approved OIP deals for US Federal end-user
customers registered and sold by the ESP/Premier VAR w ho originally sold the product.
Maintenance services may be purchased subject to regional availability and subject to a price uplift for some remote locations, w hich may not
be reflected in this price book. Availability and pricing details are available through a Quantum sales representative
Warranty uplifts, extensions or service renew als sold for Quantum products installed in the United Kingdom w ill be billed w ith a Value-Added
Tax of 17.5% (or then current rate). Taxes may be applicable in other areas as w ell. Please consult w ith your Quantum representative
regarding tax charges and include taxes in all quotes w here applicable.
A 15% Reactivation Fee may be charged for lapsed w arranties and contracts on Quantum products not requiring recertification.
Product Support Plan Definitions
BRONZE SUPPORT PLAN:
An economical choice for non-critical operations or small to mid-size organizations w ith single-site storage
environments. Includes on-site support Monday to Friday, next-day on-site target response time, 5x9 telephone support and online resources.
SILVER SUPPORT PLAN:
Designed for mid-size to large enterprises that w ant to complement their in-house technical capabilities w ith on-site
service Includes on-site support Monday to Friday four-hour on-site target response time 5x9 telephone support priority call handling and
Warranty and Service Information
Prices for installation; integration; w arranty uplifts and extensions; and post-w arranty service renew als are listed at the end of each product
section.
For a list of countries and Service Zones, please refer to the Service Zones table on the Intro w orksheet or at the front of a printed price book.
For North America only, the ESP/Premier OIP price for service RENEWALS only applies to approved OIP deals for US Federal end-user
customers registered and sold by the ESP/Premier VAR w ho originally sold the product.
Maintenance services may be purchased subject to regional availability and subject to a price uplift for some remote locations, w hich may not
be reflected in this price book. Availability and pricing details are available through a Quantum sales representative
Software Support Plan Definitions
SILVER SOFTWARE SUPPORT PLAN:
5x9 Telephone Response - Provides telephone support Monday through Friday (5 days a w eek), during
local business hours (8:00AM – 5:00PM). Customers may log a support request any time, but troubleshooting activities w ill take place during
this time frame.
Warranty uplifts, extensions or service renew als sold for Quantum products installed in the United Kingdom w ill be billed w ith a Value-Added
Tax of 17.5% (or then current rate). Taxes may be applicable in other areas as w ell. Please consult w ith your Quantum representative
regarding tax charges and include taxes in all quotes w here applicable.
A 15% Reactivation Fee may be charged for lapsed w arranties and contracts on Quantum products not requiring recertification.
Product Support Plan Definitions
BRONZE SUPPORT PLAN:
An economical choice for non-critical operations or small to mid-size organizations w ith single-site storage
environments. Includes on-site support Monday to Friday, next-day on-site target response time, 5x9 telephone support and online resources.
SILVER SUPPORT PLAN:
Designed for mid-size to large enterprises that w ant to complement their in-house technical capabilities w ith on-site
service. Includes on-site support Monday to Friday, four-hour on-site target response time, 5x9 telephone support, priority call handling and
online resources.
NEXT BUSINESS DAY GOLD
(available for selected products only): A service offering designed for customers that require around-the-clock
telephone support availability requirements. Includes 5x9 Next Business Day on-site support, 24 telephone support, priority call handling and
online resources.
GOLD SUPPORT PLAN:
Provides a leading class service for organizations w ith around-the-clock availability requirements or complex IT
environments. Includes 24x7 on-site support, four-hour on-site target response time, 24-hour telephone support, priority call handling and online
resources.
Products, services and prices are applicable only for sales and installation in the 50 United States.
For sales and/or installations in other areas, please contact your Quantum sales representative.
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