User Manual
26
Customer Service
If you have any trouble whatsoever in using your Quantum product, we wish to assist
you in any way we can. Contact the Service Department via:
Telephone: (631) 656-7400 Fax: (631) 656-7410
Website: www.qtm.com
If you suspect a malfunction, return the unit with a detailed, accurate description of
the problem and the type and models of other equipment used with it. Please be
sure your problem is not caused by improper operating procedure or malfunctions in
your other equipment.
Carefully package and insure units sent for repair. For most reliable service send via
UPS, FedEx, or other common carrier to:
Service Department
Quantum Instruments Inc.
10 Commerce Drive
Hauppauge, NY 11788-3968
In case we have to contact you please provide your phone number and best time to
call, plus email address if desired.
An estimate of repair cost for out-of-warranty merchandise will be sent if desired.
This will require that we contact you for approval before proceeding and will delay
the return of your equipment. For fastest turn around, you may pre-approve repairs
up to a limit of $85 with your credit card. We will bill only the actual repair cost, and
you will be contacted if repairs exceed the pre-approved limit.
For pre-approved repair charges provide your Visa, MasterCharge, or American
Express card, expiration date, and billing address. Send this information via postal
mail or phone. DO NOT EMAIL THIS INFORMATION.
Limited Warranty
Quantum products have a one year limited warranty. Please refer to the Limited
Warranty card enclosed with your product for further details, conditions, and terms.
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QFlash T2/X2, T4d/X4d ACCESSORIES
QF63T / QF36X
REMOTE FLASH HEAD
QFT5d/X5d
QF68
SOFTBOX
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