Technical data

DAT 72 (DDS Gen5) 36/72 GBYTE
Troubleshooting
For PRIMERGY servers:
Device will not be recognised during BIOS interrogation
► Check whether the SCSI BIOS is activated. You can set this entry in the system BIOS.
► Check that the SCSI cable is properly connected to the SCSI controller and drive, and that
none of the pins in the connector are bent.
► Check that the cable for the power supply is correctly connected.
► Check whether the setting of the SCSI ID is correct. The SCSI ID of the drive must not be egal
with the SCSI ID of the SCSI controller or other SCSI devices.
► Check whether the system BIOS of the PRIMERGY server and the SCSI BIOS of the SCSI
controller is up to date.
► If possible, carry out a self-test of the drive.
► Remove the tape from the drive.
► Restart your PRIMERGY server and ensure that the drive will be recognised during BIOS
interrogation.
The drive should now be ready for operation.
Device does not accept a medium
► Check whether the drive must be cleaned.
► Use a new medium and check whether it is accepted.
The medium cannot be written
► Check whether the write protection of the medium is activated.
► Check whether the drive must be cleaned.
► Use a new medium and check if it is accepted and if a write process is possible.
For PRIMERGY servers under Microsoft Windows Server 2003 or Microsoft Windows 2000:
Device not recognized by Device Manager (Windows 2000, Windows Server 2003)
► Make sure that the drive is detected during the BIOS interrogation.
► Check that you are using the correct approved Windows drivers for the SCSI controller and
drive.
► Check whether a yellow exclamation mark or a red cross is shown in the Device Manager next
to an SCSI controller or a tape device. If so, uninstall and reinstall the drivers.
Device not detected by backup software
► Check whether the drive is recognised by the device manager.
► Shut down the backup software
► Check that you are using the newest drivers for the drive
► Check that you are using the newest version of the backup software
For CA ARCserve 2000/BrightStore 9:
► Stop all job engines.
► Restart all job engines.
22 - English A26361-H939-Z100-1-7419