User's Manual

Alcatel-Lucent 9799 MUD 2.5 GHz – User Guide Alcatel-Lucent 22
E1P7 October 2008
4 Maintenance and
troubleshooting
Overview
The following section provides information for hardware and software related questions or
troubleshooting issues.
Q: Are there any special requirements for laptops?
A: Yes, there are two special requirements for laptops:
• An available USB slot is required.
• Power supply support of 5V±5% is required.
Q: What’s the correct way to install the client software?
A: To install the client software perform the following steps:
• Install the client utility first, and then plug in your USB Dongle.
• The operating system detects the new hardware and guides you to install the new driver step by step.
Q: Why does it take a long time to install the client utility in Windows XP?
A: Please do NOT choose the option “search driver on networks” during installation as
your computer may do a complete driver search and cause a delay in the installation
process.
Q: I installed the client utility then plugged in the USB Dongle, however I still can’t
install the driver?
A: Perform the following:
• Take out the USB Dongle, and plug it in again.
• Your computer detects the new hardware and guides you to install the appropriate driver.
• If you still can’t install the driver successfully, check your device by installing the drivers on another computer.
Q: Can I take out the USB Dongle without removing it through the operating system?
A: Although the USB Dongle device supports hot swap, please remove it by undocking it
through your operating system first.