User's Manual
Table Of Contents
- Table of Contents
- Introduction
- Get Started
- Basic Operations
- Your Tablet Interface
- Contacts
- Messaging and Internet
- Camera and Video
- Apps and Features
- Connectivity
- Settings
- Basic Settings
- Wi-Fi Settings Menu
- Bluetooth Settings
- Data Usage Settings
- More Settings
- Virtual Private Networks (VPN)
- Display Settings
- Sound and Notification Settings
- Storage Settings
- Battery Settings
- Applications Settings
- Location Access Settings
- Security Settings
- Lock Screen Settings
- Accounts Settings
- Language and Input Settings
- Backup and Reset
- Date and Time Settings
- Accessibility Settings
- Printing Settings
- Activate This Device
- About Tablet
- System Update
- For Assistance
- Index
For Assistance 169
For Assistance
The following topics address areas of support for your tablet, including troubleshooting, specifications,
account information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common tablet issues.
Check Here First
Question: Tablet freezes/operation is unstable.
Answer: Turn the tablet on again. If you are unable to turn the tablet off, force device power-off by
long press Power/lock button for 14 seconds, followed by long press Power/lock button for 14
seconds to force device power-on. Data that was being edited is erased after your tablet is powered
on again.
Question: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application in Safe mode.
See Uninstall an App. To turn the tablet on in Safe mode:
Press and hold the Power/lock button > touch and hold Power off, read the disclaimer for
safe mode, and then tap OK.
• After turning the tablet on in Safe mode, "Safe mode" appears at lower left.
• After restarting in Safe mode, your tablet can be powered on as usual.
• Before turning the tablet on in Safe mode, it is recommended that you back up important
data.
• By powering the tablet on in Safe mode, added widgets may be deleted.
Question: Cannot use tablet, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the tablet on again.
Answer 3: Is the tablet in Airplane mode? To check that Airplane mode is disabled:
From the home screen, tap Apps > Settings > More and set the Airplane mode
switch to Off .
Answer 4: Is data communication disabled? To check that data communication is enabled: