User's Manual
38
Gene
r
al
T
erms
and
Conditions
of
Se
r
vice
v.7
-
1
-
1
3
v
.7-
1-
13
Gene
r
al
T
erms
and
Conditions
of
Se
r
vice
39
DISPUTE
RE
SOL
UTION
AND
ARBITRA
TION
PLEASE
READ
THIS
C
AREFULL
Y
;
IT
AFFE
C
T
S
YOUR
RIGHT
S
In
those
r
are
instance
s
wher
e
y
our
concern
is
not
r
esolv
ed
to
y
our
satisf
action
thr
ough
calls
to
our
customer
car
e
,
you
and
Sprint
e
ach
agr
ee
to
tr
y
to
r
esolve
those
dispute
s
in
good
f
aith
af
ter
you
pro
vide
written
notice
of
the
dispute
as
set
f
or
th
below
.
If
the
dispute
is
not
r
esolved,
you
and
Sprint
agr
ee
that
the
dispute
will
be
r
esolv
ed
thr
ough
individual
binding
arbitr
ation
or
small
claims
cour
t,
instead
of
cour
ts
of
gener
al
jurisdiction.
M
anda
tor
y
Arbitr
a
tion
and
W
aiv
er
of
Clas
s
A
ction
Instead
of
suing
in
court,
you
and
Sprint
agr
ee
to
arbitr
ate
all
Dispute
s (as
defined
belo
w
)
on
an
individual,
non-repr
e
sent
ativ
e
,
basis.
Y
ou
agr
ee
that,
b
y
entering
into
this
A
gr
eement,
you
and
Sprint
ar
e
w
aiving
the
right
to
a
trial
b
y
jur
y
or
to
par
ticipate
in
a
class
action
or
r
epr
e
sent
ativ
e
action.
This
agr
eement
to
arbitr
ate
is
intended
to
be
br
oadly
interpr
eted.
In
arbitr
ation,
ther
e
is
no
judge
or
jury
.
Inste
ad
Dispute
s
are
decided
b
y
a
neutr
al
thir
d-par
ty
arbitr
ator
in
a
mor
e
inf
ormal
proce
ss
than
in
court.
In
arbitr
ation,
ther
e
is
limited
disco
very
and
the
arbitr
ator
’
s
decision
is
subject
to
limited
r
e
vie
w
b
y
cour
ts. Ho
w
e
ver
,
just
as
a
cour
t
w
ould,
the
arbitr
ator
must
honor
the
terms
of
the
A
gr
eement
and
can
a
w
ar
d
damage
s
and
r
elief
,
including
an
y
attorne
ys
’
f
ee
s
authorized
b
y
la
w
.
“Dispute
s
”
shall
include
,
but
are
not
limited
to
,
an
y
claims
or
contro
ver
sie
s
against
e
ach
other
r
elated
in
an
y
w
a
y
to
or
arising
out
of
in
an
y
w
a
y
our
Ser
vice
s
or
the
A
gr
eement,
including,
but
not
limited
to
,
co
ver
age
,
De
vice
s,
billing
ser
vice
s
and
practice
s,
policie
s,
contract
practice
s
(including
enf
or
ceability),
ser
vice
claims,
priv
acy
,
or
advertising,
e
ven
if
the
claim
arise
s
af
ter
Ser
vice
s
ha
v
e
terminated.
Dispute
s
also
include
,
but
are
not
limited
to
,
claims
that:
(a)
you
or
an
authorized
or
unauthorized
user
of
the
Ser
vice
s
or
De
vice
s
bring
against
our
emplo
y
ee
s,
agents,
affiliate
s,
or
other
repr
e
sentativ
e
s;
(b)
you
bring
against
a
thir
d
par
ty
,
such
as
a
ret
ailer
or
equipment
manuf
actur
er
,
that
are
based
on,
r
elate
to
,
or
arise
out
of
in
an
y
w
a
y
our
Ser
vice
s
or
the
A
gr
eement;
or
(
c)
that
Sprint
brings
against
you.
Dispute
s
also
include
,
but
are
not
limited
to
,
(i)
claims
in
an
y
w
a
y
r
elated
to
or
arising
out
of
an
y
aspect
of
the
r
elationship
betw
een
you
and
Sprint,
whether
based
in
contr
act,
tor
t,
statute
,
fr
aud,
misr
epr
e
sentation,
adver
tising
claims
or
an
y
other
legal
theor
y
;
(ii)
claims
that
arose
befor
e
this
A
gr
eement
or
out
of
a
prior
A
gr
eement
with
Sprint;
(iii)
claims
that
are
subject
to
on-going
litigation
wher
e
you
are
not
a
par
ty
or
class
member
;
and/or
(iv)
claims
that
arise
af
ter
the
termination
of
this
A
gr
eement.
Dispute
N
otice
and
Dispute
R
e
s
olution
P
eriod
Bef
or
e
initiating
an
arbitr
ation
or
a
small
claims
matter
,
you
and
Sprint
e
ach
agr
ee
to
fir
st
pro
vide
to
the
other
a
written
notice
(“Notice
of
Dispute
”),
which
shall
cont
ain:
(a)
a
written
de
scription
of
the
problem
and
r
ele
vant
documents
and
suppor
ting
inf
ormation;
and
(b)
a
statement
of
the
specific
r
elief
sought.
A
Notice
of
Dispute
to
Sprint
should
be
sent
to:
G
eneral
C
ounsel;
Arbitra
tion
Office;
125
02
S
unrise
V
alle
y
Driv
e
,
Mailst
op
V
ARES
A02
02
-
2C6
8
2;
R
e
ston,
V
ir
ginia
201
91
.
Sprint
will
pro
vide
a
Notice
of
Dispute
to
you
in
accor
dance
with
the
“Pr
oviding
Notice
T
o
Each
Other
U
nder
The
A
gr
eement”
section
of
this
A
gr
eement.
Sprint
will
assign
a
repr
e
sentativ
e
to
w
ork
with
you
and
tr
y
to
r
esolve
y
our
Dispute
to
y
our
satisf
action.
Y
ou
and
Sprint
agr
ee
to
make
attempts
to
r
esolve
the
Dispute
prior
to
commencing
an
arbitr
ation
or
small