User's Manual

138
www.gateway.com
Chapter 10: Troubleshooting
You cannot connect to the Internet
■ The ISP may be having technical difficulties. Contact your ISP for
technical support.
■ See if the modem works with a different communications program.
The problem may be with just one program.
■ Review the troubleshooting information under “Internet” on
page 133.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your convertible tablet PC has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your convertible tablet PC
has a v.92 modem, the speed at which you can upload data is limited to
48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
The modem is not recognized by your convertible tablet PC
■ Make sure that the line connected to the modem is working and
plugged into the appropriate port on your convertible tablet PC. See
“Right” on page 12 to make sure that the connections have been
made correctly.
■ If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■ Use the modem cable that came with your convertible tablet PC.
Some telephone cables do not meet required cable standards and
may cause problems with the modem connection.
■ Shut down and restart your convertible tablet PC.
■ Run Windows modem diagnostics.