User's Manual

133
www.gateway.com
Troubleshooting
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■ Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your convertible tablet PC. For more
information, see “Replacing the hard drive kit” on page 100.
■ If your convertible tablet PC has been subjected to static electricity
or physical shock, you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■ If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Right” on page 12 to make sure that the connections have been
made correctly.
-OR-
If you are using a cable or DSL modem, make sure that the modem
cable is plugged into the Ethernet network jack and not the modem
jack. See “Left” on page 11 or “Back” on page 106 to make sure that
the connections have been made correctly.
■ Make sure that you do not have a problem with your modem. For
more information, see “Modem (dial-up)” on page 136.
■ Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
Help and
Support
For more information about troubleshooting Internet
connections, tap or click Start, then tap or click Help and
Support. Type the keyword troubleshooting
connections in the Search box ,
then tap or click the arrow.