User Manual Part 6

276
Chapter 18: Troubleshooting
www.gateway.com
Sound
You are not getting sound from the speakers
■ Make sure the Windows volume control is turned up by clicking the
taskbar speaker icon.
■ Make sure that Mute is not selected. For more information, see “Adjusting
the volume” on page 102.
Video
The screen is too dark
■ Adjust the brightness using the system keys.
The external monitor is not working
■ Make sure that the monitor power is turned on and that the video cable
is properly connected.
The LCD panel has pixels that are always dark or too bright
■ This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Technical Support to identify whether
a repair or replacement is justified based on the number of pixels affected.
Solo9550.book Page 276 Tuesday, June 19, 2001 3:18 PM