User Manual Part 6

273
Troubleshooting
www.gateway.com
Passwords
The computer does not accept your password
■ Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
You forgot your startup password
■ The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your computer is having problems
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 262.
Power
Your computer is not working on AC power
■ Make sure your AC adapter is connected properly to your computer. For
more information, see “Connecting the AC adapter” on page 28.
■ If your system is plugged into a surge protector, make sure the surge
protector is securely connected to an electrical outlet, switched on, and
working properly. To test the outlet, plug a working device, such as a
lamp, into the outlet and turn it on.
■ Make sure the AC adapter cables are free from cuts or damage. Replace
any damaged cables.
Your computer is not working on battery power
■ Make sure the battery is installed properly. For more information, see
“Changing the main battery” on page 132.
■ Make sure the battery is fully recharged. For more information, see
“Recharging the battery” on page 131.
■ Make sure the battery is calibrated correctly. For more information, see
“Recalibrating the battery” on page 229.
Solo9550.book Page 273 Tuesday, June 19, 2001 3:18 PM