User Manual Part 6

272
Chapter 18: Troubleshooting
www.gateway.com
To reinstall dial-up networking components:
1 Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
2 If you do not see the Network icon, click view all control panel options.
3 Double-click the Network icon.
4 If TCP/IP is not included in the Network Components list, click Add,
then select
Protocol, Add, then Microsoft as the manufacturer. Click
TCP/IP on the right side of the dialog box, then click OK.
5 Click Client for Netware Networks (if included), then click Remove.
6 Click IPX/SPX (if included), then click Remove.
7 Click NetBeui (if included), then click Remove.
8 Make sure the Primary Network Logon field is set to Windows Logon.
9 Click OK twice, then restart the computer.
Mouse
The external mouse does not work
■ Make sure that the mouse cable is plugged in correctly.
■ Try a mouse you know is working to make sure the mouse port works.
■ Shut down and restart your computer.
The external mouse works erratically
■ Clean the mouse. For more information, see “Cleaning the mouse” on
page 231.
Networks
You cannot connect to your company network
■ Every network is unique. Contact your company computer department
or network administrator for help.
■ If your system came equipped with an internal wireless device, do not
operate the wireless device unless the system is fully assembled.
Solo9550.book Page 272 Tuesday, June 19, 2001 3:18 PM