User Manual Part 6

269
Troubleshooting
www.gateway.com
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
Upload (sending data out from your computer) speeds are limited to 33.6 K
for V.90 modems and 48K for V.92 modems.
■ Check your modem connection speed and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server
also contains drivers, patches, and updates for current Gateway hardware
and software.
The server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed
Mondays from 8:00 a.m. to 12:00 p.m. Central Time, when the server is
backed up.
To access the gateway.your.way dial-up server:
1 Insert Disc 1 of the System Restoration Kit.
2 Select Help.
3 Click Support Web Site, then follow the on-screen instructions.
4 To check your modem connection speed, select the Direct Dial option.
After your modem connects, move the mouse cursor over the
Dial-Up
Networking
icon (located next to the clock on your Taskbar), your
modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■ Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. Use the Setup card to make sure that
the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
Solo9550.book Page 269 Tuesday, June 19, 2001 3:18 PM