User Manual Part 6

267
Troubleshooting
www.gateway.com
Memory
You receive a “Memory error” message
■ Make sure the memory modules are inserted correctly in the memory bay
slot. For more information, see “Installing memory” on page 172.
■ Use diagnostic programs to help determine if a memory module is failing.
For more information, see “Installing memory” on page 172.
You receive a “Not enough memory” error message
■ Close all programs, then restart the computer.
Modem
Your modem does not dial or does not connect
■ Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. Use the Setup card to make sure that the
connections have been made correctly.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is turned off before using the modem. Contact your telephone
service to get the correct code to temporarily turn off the service. Also
make sure the modem dialing properties are set appropriately.
To check the dialing properties:
1 Click Start, then select Settings, then Control Panel. The Control Panel
window opens.
2 If you do not see the Modems icon, click view all control panel options.
3 Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties window opens.
4 Make sure all settings are correct.
Solo9550.book Page 267 Tuesday, June 19, 2001 3:18 PM