User Manual Part 6

260
Chapter 18: Troubleshooting
www.gateway.com
Troubleshooting
CD/DVD drive
The computer does not recognize a disc or the CD/DVD drive
■ The disc may not be properly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retainers hold the disc in place.
■ The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
■ Make sure the disc label is facing up.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Clean the disc. For more information, see “To clean a CD or DVD:” on
page 261.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
■ Make sure the CD label is facing up.
■ Click the speaker icon in the lower right corner of the taskbar and make
sure the volume controls are turned up.
■ Make sure mute controls are turned off by double-clicking the speaker
icon in the lower right corner of the taskbar and making sure that the
Master Out
, CD Audio, MIDI, Digital, and Wave mute check boxes are not
selected. For more information about setting the mute control, see
“Adjusting the volume” on page 102.
■ Clean the CD. For more information, see “To clean a CD or DVD:” on
page 261.
■ Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
Device Drivers” on page 233.
Solo9550.book Page 260 Tuesday, June 19, 2001 3:18 PM