User Manual Part 6

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Chapter 18: Troubleshooting
www.gateway.com
First steps
If you have problems with your computer, try these things first:
■ Make sure that the AC adapter is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■ If you use a power strip or surge protector, make sure it is turned on.
■ If a peripheral device does not work, make sure that all connections are
secure.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and
fixing the problem.
■ If you added or removed modules or peripheral devices, review the
installation procedures you performed and make sure you followed each
instruction.
■ If an error occurs in a program, consult the printed documentation or
the online help.
Important Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your computer was dropped, or if
the cabinet was damaged. Instead, unplug your computer
and contact a qualified computer technician.
HelpSpot For more information on troubleshooting, double-click the
HelpSpot icon on your desktop.
Solo9550.book Page 258 Tuesday, June 19, 2001 3:18 PM