User's Manual

39
Gateway Web site
www.gateway.com
You can access the following resources through the Gateway Web site or
through HelpSpot:
Resource Service description Location
Gateway
Update Utility
This utility automatically finds, downloads, and
installs the latest drivers for your
Gateway-supplied hardware.
www.gateway.com/
support/index.shtml
Chat with
Gateway
CoPilot
Use this remote-help utility that allows Gateway
to deliver live person-to-person computer
support to you. Any time you engage in a live
chat session, a Gateway support representative
has the ability to resolve your in-warranty
technical issue in real time. This is done by
simultaneously viewing your desktop,
controlling the mouse and keyboard, and
chatting with you.
www.gateway.com/
support/index.shtml
-OR-
HelpSpot
Chat with
Search
Assistant
Engage in a live Internet chat session to help
you find data on the Gateway.com technical
support Web site. If the assistants cannot direct
you to the solution on the technical support site,
they will refer you to the area or department that
can.
www.gateway.com/
support/index.shtml
-OR-
HelpSpot
E-mail Tech
Support
Get the answers to your technical inquiries by
e-mail from a Gateway Technical Support
representative.
www.gateway.com/
support/index.shtml
E-mail a Friend Send a link for the Web page you are currently
viewing on the Gateway Web site to anyone in
the world with an e-mail address.
www.gateway.com/
support/index.shtml
Frequently
Asked
Questions
Get the answers to many of our most common
customer service-related questions.
www.gateway.com/
support/index.shtml
Chat with
Customer
Service
Engage in a live Internet chat session with a
Gateway Customer Service Assistant about a
non-technical issue.
www.gateway.com/
support/index.shtml
-OR-
HelpSpot
E-mail
Customer
Service
Get the answers to your non-technical inquiries
by e-mail from a Gateway Customer Service
Assistant.
www.gateway.com/
support/index.shtml
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