Product Info

204
Chapter 16: Troubleshooting
www.gateway.com
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Reinstall the device driver. For more information, see “Reinstalling Device
Drivers” on page 181.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then select Settings, then Control Panel. The Control Panel
opens.
3 If you do not see the Modems icon, click view all control panel options.
4 Double-click the Modems icon. The Modems Properties dialog box
opens.
5 Click the Diagnostic tab, click the COM port next to the name of the
modem, then click
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as “port already
open” or “the modem has failed to respond,” the modem did not
pass diagnostics. Contact Gateway Technical Support.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear this communication as unusual sounds when the modems first
connect. If the sounds are too loud, you can turn the modem volume down.
To turn down the modem volume:
1 Click Start, then select Settings, then Control Panel. The Control Panel
window appears.
2 If you do not see the Modems icon, click view all control panel options.
Solo1200.book Page 204 Friday, May 25, 2001 10:48 AM