Solo1200.book Page 125 Friday, May 25, 2001 10:48 AM Adjusting the screen and desktop settings 3 Click the Settings tab. 4 Select a setting from the Colors list. For most purposes, the color depth should be 32-bit True Color. 5 If you want to save your changes, click OK. Windows tells you it will apply your changes when you click OK again. 6 Click OK. www.gateway.
Solo1200.book Page 126 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook Adjusting the screen area You can change the screen area to a size you prefer. For example, you can increase the screen area to fit more icons on your desktop, or you can decrease the screen area to make reading and identifying objects on the display easier. The larger the screen area, the smaller individual components of the screen, such as icons and menu bars, appear.
Solo1200.book Page 127 Friday, May 25, 2001 10:48 AM Adjusting the screen and desktop settings 5 If you want to save your changes, click OK. Windows tells you it will apply your changes when you click OK again. 6 Click OK. Applying a color scheme A color scheme is a set of colors that you can apply to your Windows environment. For example, you can change the appearance of such things as the desktop, windows, and dialog boxes. You can select an existing scheme or create your own.
Solo1200.book Page 128 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook 3 Click the Appearance tab. If you want to apply one of Windows’ color schemes, go to Step 6. 4 If you want to create a new scheme, select various items from the Item list and change their settings. 5 6 Click Save As, type a name for the new scheme, then click OK. 7 128 Select a color scheme from the Scheme list. An example of the scheme appears in the window above the list. Click OK. www.gateway.
Solo1200.book Page 129 Friday, May 25, 2001 10:48 AM Adjusting the screen and desktop settings Changing the desktop background The Windows desktop background can be changed to either a picture or HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources.
Solo1200.book Page 130 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook 3 Click the Background tab. 4 Select a background picture from the Select a background picture or HTML document as Wallpaper list. - OR Select a background picture from another location by clicking Browse. 130 5 If you want the picture you chose to cover the entire screen, select Tile from the Picture Display list.
Solo1200.book Page 131 Friday, May 25, 2001 10:48 AM Adjusting the screen and desktop settings Selecting a screen saver You can use a screen saver to keep others from viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products. HelpSpot For more information on changing the screen saver, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 132 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook 132 3 Click the Screen Saver tab. 4 Select a screen saver from the Screen Saver list. Windows previews the screen saver. 5 If you want to customize the screen saver, click Settings and then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected.
Solo1200.book Page 133 Friday, May 25, 2001 10:48 AM Changing the touchpad settings Changing the touchpad settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other touchpad settings. HelpSpot For more information on changing the touchpad settings, double-click the HelpSpot icon on your desktop. To change your touchpad settings: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens.
Solo1200.book Page 134 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook 3 Click one of the tabs to change your touchpad settings: ■ ■ Buttons lets you change the button configuration and the double-click speed. Pointers lets you customize the appearance of your cursor and pointer. ■ ■ Motion lets you set your pointer speed and pointer trails. Orientation lets you change the direction the pointer moves on the screen. ■ Tapping lets you set the tapping speed.
Solo1200.book Page 135 Friday, May 25, 2001 10:48 AM Programming the multi-function buttons Programming the multi-function buttons The Multi-function Keyboard Utility lets you change the actions of some of the multi-function buttons. HelpSpot For more information on programming the multi-function buttons, double-click the HelpSpot icon on your desktop. To program the multi-function buttons: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens.
Solo1200.book Page 136 Friday, May 25, 2001 10:48 AM Chapter 10: Customizing Your Notebook Allocating system memory Graphics memory and system memory share the memory installed in your notebook. By default, the Solo 1200 allocates 8MB of the total memory to graphics. Some software, such as graphic intensive games, may require you to allocate more memory to graphics. You can choose to allocate up to 32MB of the total memory for graphics.
Solo1200.book Page 137 Friday, May 25, 2001 10:48 AM Upgrading Your Notebook 11 This chapter provides information about adding hardware devices to your notebook. Topics include: ■ Adding a PC Card ■ Replacing memory ■ Replacing the hard drive www.gateway.
Solo1200.book Page 138 Friday, May 25, 2001 10:48 AM Chapter 11: Upgrading Your Notebook Adding a PC Card Your notebook has a PC Card slot (also known as PCMCIA card slot). This slot accepts Type I, II, and III cards. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running.
Solo1200.book Page 139 Friday, May 25, 2001 10:48 AM Adding a PC Card To remove a PC Card: 1 2 Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.
Solo1200.book Page 140 Friday, May 25, 2001 10:48 AM Chapter 11: Upgrading Your Notebook Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Solo1200.book Page 141 Friday, May 25, 2001 10:48 AM Installing memory Installing memory Your portable computer uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use PC100 or PC133 memory modules when upgrading your memory. To add or replace memory modules: 1 Follow the instructions under “Preventing static electricity discharge” on page 140.
Solo1200.book Page 142 Friday, May 25, 2001 10:48 AM Chapter 11: Upgrading Your Notebook 142 4 Remove the memory bay cover screw. 5 Remove the memory bay cover. www.gateway.
Solo1200.book Page 143 Friday, May 25, 2001 10:48 AM Installing memory 6 Gently press outward on the clips at both ends of the memory module until the module tilts upward. 7 Pull the memory module out of the slot. www.gateway.
Solo1200.book Page 144 Friday, May 25, 2001 10:48 AM Chapter 11: Upgrading Your Notebook 8 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure the slot in the module lines up with the tab in the memory bay. Important 9 10 144 Use only PC100 (100 MHz) or PC133 (133 MHz) memory modules. Gently push the module down flat until it clicks in place.
Solo1200.book Page 145 Friday, May 25, 2001 10:48 AM Replacing the hard drive Replacing the hard drive If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. To replace the hard drive: 1 Follow the instructions under “Preventing static electricity discharge” on page 140. 2 Shut down the notebook, then disconnect the AC adapter and modem cables. 3 Turn the notebook over, then remove the main battery.
Solo1200.book Page 146 Friday, May 25, 2001 10:48 AM Chapter 11: Upgrading Your Notebook 5 6 7 8 9 10 146 Slide the hard drive kit out. Lift the hard drive kit up. Place the new hard drive kit onto the notebook case. Slide the hard drive kit in. Replace the screw to secure the hard drive to the notebook. Reinstall the battery, connect the AC adapter, and turn on your notebook. www.gateway.
Solo1200.book Page 147 Friday, May 25, 2001 10:48 AM Networking Your Computer 12 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. This chapter contains information about: ■ Benefits of a home, small office, or home office network ■ The Gateway Connected Home ■ Network connection types ■ Your networking shopping list www.gateway.
Solo1200.book Page 148 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer Using a network A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripherals ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection A network makes sharing the Internet easy.
Solo1200.book Page 149 Friday, May 25, 2001 10:48 AM Using a network Sharing peripherals Each computer that is connected to the network can share the same peripherals, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. Streaming audio and video files With a network, you can store audio files (such as the popular .
Solo1200.book Page 150 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer Introducing the Gateway Connected Home The Gateway Connected Home connects all your computers and other devices so that you can share files, programs, peripherals, and much more from any computer in your house. The picture below shows an example Gateway Connected Home. 150 www.gateway.
Solo1200.book Page 151 Friday, May 25, 2001 10:48 AM Introducing the Gateway Connected Home Components of a Gateway Connected Home The Gateway Connected Home begins with two computers and a connection. From there, you can add computers and devices to fit your specific needs. You can connect: ■ Any or all of your connected computers to your Internet connection simultaneously.
Solo1200.book Page 152 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer Selecting a network connection One of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections. Wired connections HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks.
Solo1200.book Page 153 Friday, May 25, 2001 10:48 AM Selecting a network connection Broadband Internet connections You can use your computer’s Ethernet or USB jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet or USB jack. Typically, if one computer is connected to the Internet, other networked computers also access the Internet through the shared Internet connection.
Solo1200.book Page 154 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer Bluetooth Bluetooth is a short-range wireless method for creating a network. Like wireless Ethernet, Bluetooth allows your computer to send and receive data without wiring. However, unlike the wireless Ethernet, the range and speed of the Bluetooth connection are greatly reduced.
Solo1200.book Page 155 Friday, May 25, 2001 10:48 AM Selecting a network connection ■ You have a combination of Windows-based computers and non-Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet ■ Your notebook computer has an Ethernet jack for connecting to the network www.gateway.
Solo1200.book Page 156 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer Wireless Ethernet (IEEE 802.
Solo1200.book Page 157 Friday, May 25, 2001 10:48 AM Selecting a network connection Comparing data transfer speed When deciding between connection types, compare the different data transfer speeds provided by each to the programs you plan to run on your network. The following table shows types of programs that you may run in your home or small office and the connection speed each requires.
Solo1200.book Page 158 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer When comparing the speed at which your network will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time on your network. For example, you have stored several MP3 audio files on your network. You typically play music on your Gateway Connected Music Player, and at the same time your teenager may play music on another computer.
Solo1200.book Page 159 Friday, May 25, 2001 10:48 AM Network shopping list Network shopping list Use the following shopping lists when purchasing equipment for your network. HPNA For an HPNA network you need: ■ An HPNA card installed in each desktop computer - OR An HPNA/V.
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Solo1200.book Page 161 Friday, May 25, 2001 10:48 AM Network shopping list Wireless Ethernet For a wireless Ethernet network you need: ■ A wireless Ethernet (IEEE 802.11b) PCI card installed in each desktop computer - OR A wireless Ethernet (IEEE 802.11b) PC card installed in each notebook computer that does not have wireless Ethernet built-in ■ Wireless Ethernet PCI card A wireless Ethernet (IEEE 802.
Solo1200.book Page 162 Friday, May 25, 2001 10:48 AM Chapter 12: Networking Your Computer For more information For more information about the Gateway Connected Home or networking an office, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to networking. Refer to these sources for more information about networking your home or office with HPNA, Ethernet, wireless Ethernet, or Bluetooth. 162 www.gateway.
Solo1200.book Page 163 Friday, May 25, 2001 10:48 AM Maintaining Your Notebook 13 This chapter provides basic information about maintaining your computer hardware and software. Caring for your computer Here are ways to extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in a carrying case.
Solo1200.book Page 164 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. ■ Set up a regular maintenance schedule according to the table below to keep your computer running at its best. Maintenance task Create an emergency diskette Check for viruses Immediately after purchase Monthly When needed X See...
Solo1200.book Page 165 Friday, May 25, 2001 10:48 AM Creating an emergency startup diskette Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. HelpSpot For more information on creating an emergency startup diskette, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 166 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook 4 Click Create Disk. A message tells you to label a new diskette and insert it into the diskette drive. 5 6 7 Place a new, labeled diskette into the diskette drive. 8 You should write-protect the diskette, which will prevent the diskette from being erased or infected by viruses, by sliding the tab that is at the top of the diskette to the up position. Click OK.
Solo1200.book Page 167 Friday, May 25, 2001 10:48 AM Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time, because they are activated on a certain date.
Solo1200.book Page 168 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook To remove a virus: 1 2 3 Find and remove the virus immediately using Norton AntiVirus. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. You should periodically update your Norton AntiVirus program to protect against the latest viruses.
Solo1200.book Page 169 Friday, May 25, 2001 10:48 AM Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently. Checking hard drive space In Windows, you can see a chart of the available hard drive space. HelpSpot For more information on checking hard drive space, double-click the HelpSpot icon on your desktop. To check hard drive space: 1 2 Double-click the My Computer icon.
Solo1200.book Page 170 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive space. HelpSpot For more information on using Disk Cleanup, double-click the HelpSpot icon on your desktop. To use Windows Disk Cleanup program: 170 1 2 Double-click the My Computer icon. The My Computer window opens. 3 4 Click Disk Cleanup. The Disk Cleanup dialog box opens. 5 Click OK, then click Yes.
Solo1200.book Page 171 Friday, May 25, 2001 10:48 AM Managing hard drive space Scanning the hard drive for errors The ScanDisk program examines the hard drive for surface errors and file and folder problems. ScanDisk corrects these problems so that Windows and other programs run efficiently. If you use your computer several hours every day, you probably want to run ScanDisk once a week. On the other hand, if you use your computer less frequently, once a month may be adequate.
Solo1200.book Page 172 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook 4 5 172 Click Check Now. The ScanDisk dialog box opens. Select the options to use, then click Start. For help, press F1. ScanDisk checks the drive for errors. This process may take several minutes. 6 Correct any problems that are found by following the on-screen instructions. After ScanDisk has finished checking the drive for errors, it provides a summary of the problems that it found. 7 Click Close. www.
Solo1200.book Page 173 Friday, May 25, 2001 10:48 AM Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for the computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Solo1200.book Page 174 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Start or Defragment. Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program. 6 If you want to defragment another drive, click No then follow the on-screen instructions. - OR If you do not want to defragment another drive, click Yes.
Solo1200.book Page 175 Friday, May 25, 2001 10:48 AM Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to diskettes or a writable CD, if you have a CD-R or CD-RW drive. Use diskettes or writable CDs to do partial backups of selected files or folders.
Solo1200.book Page 176 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook Using Maintenance Wizard The Maintenance Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and ScanDisk and deleting unnecessary files. HelpSpot For more information on using the Maintenance Wizard, double-click the HelpSpot icon on your desktop. To start the Maintenance Wizard: 176 1 Click Start, then select Programs, Accessories, System Tools, then Maintenance Wizard.
Solo1200.book Page 177 Friday, May 25, 2001 10:48 AM Recalibrating the battery Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge. To recalibrate the battery: 1 2 Connect the AC adapter, then turn on your notebook.
Solo1200.book Page 178 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Solo1200.book Page 179 Friday, May 25, 2001 10:48 AM Cleaning your computer Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint trapped under the keys. The easiest way to do this is to blow dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and turn the unit upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
Solo1200.book Page 180 Friday, May 25, 2001 10:48 AM Chapter 13: Maintaining Your Notebook 180 3 Remove the retaining ring and mouse ball. 4 5 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. 6 Replace the mouse ball and lock the retaining ring into place. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. www.gateway.
Solo1200.book Page 181 Friday, May 25, 2001 10:48 AM Reinstalling Device Drivers 14 Device drivers are programs that control devices such as monitors, CD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Solo1200.book Page 182 Friday, May 25, 2001 10:48 AM Chapter 14: Reinstalling Device Drivers Reinstalling device drivers If you just reinstalled Windows Me, the device drivers were automatically reinstalled. However, you need to reinstall device drivers if directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver. HelpSpot For more information on reinstalling device drivers, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 183 Friday, May 25, 2001 10:48 AM Reinstalling device drivers 7 Click Automatic Installation, then select multiple device drivers to reinstall. - OR Click Manual Installation, then select a single device driver to reinstall. 8 9 Click Install. Follow any additional on-screen instructions. Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation.
Solo1200.book Page 184 Friday, May 25, 2001 10:48 AM Chapter 14: Reinstalling Device Drivers Updating device drivers The Gateway System Restoration Kit contains a device driver update utility that works over the Internet. If you do not have an Internet Service Provider, the update utility works by direct dialing the device driver update service. HelpSpot For more information on updating device drivers, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 185 Friday, May 25, 2001 10:48 AM Updating device drivers 6 7 8 Click the Update tab. Click Check Now. The Connect window opens. Install available updated device drivers by following the on-screen instructions. Depending on the driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. www.gateway.
Solo1200.book Page 186 Friday, May 25, 2001 10:48 AM Chapter 14: Reinstalling Device Drivers 186 www.gateway.
Solo1200.book Page 187 Friday, May 25, 2001 10:48 AM Restoring Software 15 If your computer is not working properly, try the following options to correct the problem: ■ Reinstall device drivers. For more information, see “Reinstalling Device Drivers” on page 181. ■ Troubleshooting. For more information, see “Troubleshooting” on page 191. If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software.
Solo1200.book Page 188 Friday, May 25, 2001 10:48 AM Chapter 15: Restoring Software Reinstalling Windows Me The System Restoration Kit steps you through reinstalling Windows Me. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer. HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 189 Friday, May 25, 2001 10:48 AM Reinstalling programs Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD. HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.
Solo1200.book Page 190 Friday, May 25, 2001 10:48 AM Chapter 15: Restoring Software To reinstall a program from a CD: 1 2 190 Place the program CD in your CD drive. Complete the reinstallation by following the instructions included with the program CD. www.gateway.
Solo1200.book Page 191 Friday, May 25, 2001 10:48 AM Troubleshooting 16 This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 33 for more information about how to get help.
Solo1200.book Page 192 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting First steps If you have problems with your computer, try these things first: 192 ■ Make sure that the AC adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure it is turned on. ■ If a peripheral device does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Solo1200.book Page 193 Friday, May 25, 2001 10:48 AM Software support tools Software support tools Your system may include PC Doctor to help you diagnose and fix problems. PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. PC Doctor is available from HelpSpot or by clicking Start, then selecting Programs, then Gateway Utilities.
Solo1200.book Page 194 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Troubleshooting CD drive The computer does not recognize a disc or the CD drive ■ The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retaining clips hold the disc in place. ■ The CD drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again.
Solo1200.book Page 195 Friday, May 25, 2001 10:48 AM Troubleshooting To clean a CD: ■ Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage: 1 Click Start, then select Settings, then Control Panel.
Solo1200.book Page 196 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting To free IRQ resources for the new device: 1 Click Start, then select Settings, then Control Panel. If you do not see the System icon, click view all control panel options. 2 Double-click the System icon, then click the Device Manager tab. The Device Manager opens. 3 Check the device properties for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle.
Solo1200.book Page 197 Friday, May 25, 2001 10:48 AM Troubleshooting You receive a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run ScanDisk on the diskette. For more information, see “Scanning the hard drive for errors” on page 171. If errors are detected and corrected, try using the diskette again.
Solo1200.book Page 198 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Hard drive You receive an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 170. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop-up menu. Caution All deleted files will be lost when you empty the Recycle Bin.
Solo1200.book Page 199 Friday, May 25, 2001 10:48 AM Troubleshooting Internet You cannot connect to the Internet ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly. ■ If you have the call waiting feature on your telephone line, make sure it is turned off. ■ Make sure your account with your Internet Service Provider (ISP) is set up properly.
Solo1200.book Page 200 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting People are sending you e-mail messages, but you haven’t received any mail ■ Click the receive button in your e-mail program. ■ Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help. Keyboard The external keyboard does not work ■ Make sure the keyboard cable is plugged in correctly.
Solo1200.book Page 201 Friday, May 25, 2001 10:48 AM Troubleshooting Memory You receive a “Memory error” message ■ Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 141. ■ Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 141. You receive a “Not enough memory” error message ■ Close all programs, then restart the computer.
Solo1200.book Page 202 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds).
Solo1200.book Page 203 Friday, May 25, 2001 10:48 AM Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. Upload (sending data out from your computer) speeds are limited to 48K. Your ISP may not support 48K uploads.
Solo1200.book Page 204 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting ■ Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Reinstall the device driver. For more information, see “Reinstalling Device Drivers” on page 181. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 2 3 4 5 Close all open programs.
Solo1200.book Page 205 Friday, May 25, 2001 10:48 AM Troubleshooting 3 Double-click the Modems icon. The Modems Properties dialog box appears. 4 5 6 Click the General tab, select your modem, then click Properties. Adjust the Speaker volume control. Click OK. You received an “Unable to establish protocols” error message ■ Reinstall dial-up networking and dial-up networking components. To reinstall dial-up networking: 1 Click Start, then select Settings, then Control Panel.
Solo1200.book Page 206 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting To reinstall dial-up networking components: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens. 2 3 4 If you do not see the Network icon, click view all control panel options. 5 6 7 8 9 Double-click the Network icon. If TCP/IP is not included in the Network Components list, click Add, then select Protocol, Add, then Microsoft as the manufacturer.
Solo1200.book Page 207 Friday, May 25, 2001 10:48 AM Troubleshooting Passwords The computer does not accept your password ■ Make sure that CAPS password. LOCK and PAD LOCK are turned off, then retype the You forgot your startup password ■ The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.
Solo1200.book Page 208 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Printer The printer will not turn on ■ Make sure the power cord is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and the computer. Make sure it is connected to the proper port. ■ Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.
Solo1200.book Page 209 Friday, May 25, 2001 10:48 AM Troubleshooting You receive a “Printer queue is full” error message ■ Make sure the printer is not set to work offline. To make sure the printer is not set to work offline: 1 2 3 Click Start, then select Settings, then Printer. Double-click the icon for the printer you want to use. Select Printer. If there is a Use Printer Offline option on the menu, click to clear the check mark.
Solo1200.book Page 210 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Sound You are not getting sound from the speakers ■ Make sure the Windows volume control is turned up by clicking the taskbar speaker icon. ■ Make sure that Mute is not selected. For more information, see “Adjusting the volume” on page 85. Video Important If your computer has a DSTN or HPA LCD panel, you may notice some minor screen distortions or ghosting with this technology.
Solo1200.book Page 211 Friday, May 25, 2001 10:48 AM Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.
Solo1200.book Page 212 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated troubleshooting system (ATS) Use an automated menu system and your telephone keypad to find answers to common problems.
Solo1200.book Page 213 Friday, May 25, 2001 10:48 AM Tutoring and training Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: ■ The printed or online manual that came with your hardware or software.
Solo1200.book Page 214 Friday, May 25, 2001 10:48 AM Chapter 16: Troubleshooting Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway Country stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/ about/country/ softwaretraining.
Solo1200.book Page 215 Friday, May 25, 2001 10:48 AM Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Solo1200.book Page 216 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information ■ If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.
Solo1200.book Page 217 Friday, May 25, 2001 10:48 AM Regulatory compliance statements Regulatory compliance statements Wireless guidance Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device.
Solo1200.book Page 218 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information Warning If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled. Warning Wireless devices are not user serviceable. Contact Gateway for service. Warning Wireless devices are not user serviceable. Do not modify them in any way.
Solo1200.book Page 219 Friday, May 25, 2001 10:48 AM Regulatory compliance statements can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation.
Solo1200.book Page 220 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment.
Solo1200.book Page 221 Friday, May 25, 2001 10:48 AM Regulatory compliance statements Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo1200.book Page 222 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Solo1200.book Page 223 Friday, May 25, 2001 10:48 AM Regulatory compliance statements Warning Wireless devices are not user serviceable. Contact Gateway for service. Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it.
Solo1200.book Page 224 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information European Union The following information is only applicable to systems labeled with the CE mark .
Solo1200.book Page 225 Friday, May 25, 2001 10:48 AM Regulatory compliance statements European States qualified under radio approvals: EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden and the United Kingdom.
Solo1200.book Page 226 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.
Solo1200.book Page 227 Friday, May 25, 2001 10:48 AM Regulatory compliance statements Australia and New Zealand Wireless devices Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Solo1200.book Page 228 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information (a)There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and (b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.
Solo1200.book Page 229 Friday, May 25, 2001 10:48 AM Laser safety statement Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Solo1200.book Page 230 Friday, May 25, 2001 10:48 AM Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2001 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.
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