User guide

114 Troubleshooting
Windows Computers
Your Tri-Mode Phone has a
signal but you cannot
connect to the data
network.
■ Make sure that Maximum Speed for
your “Globalstar data modem”
matches the baud rate on your
Tri-Mode Phone. Check the baud rate
on your Tri-Mode Phone by selecting
menu > Features > Data > Baud Rate, then
change it if necessary.
■ For a packet data connection, make
sure the number being dialed is #777.
If the # character does not appear in
the dial string, you can type it in
manually before connecting.
For a more permanent fix, see “Setting
Dial Properties” on page 31.
■ Make sure you have selected the COM
port to which the Tri-Mode Phone is
connected. (See “Selecting the COM
Port” on page 18.)
■ On your computer, make sure that no
other application is using the serial
port (e.g., COM1) assigned for
Globalstar data service. If another
application, such as Palm HotSync
Manager, blocks the serial port,
disable its control over the port before
attempting a data connection.
Your serial mouse does not
function properly.
■ A COM port conflict may exist. Make
sure you have properly configured the
COM port to which the Tri-Mode
Phone is attached. Refer to your
computer’s manual for additional
assistance on managing COM ports.
Your computer locks up
when accessing the
Tri-Mode Phone.
■ A conflict with COM ports and IRQs
may exist. Refer to your computer’s
manual for additional assistance.
Problem Solution