User guide

112 Troubleshooting
Nothing happens on the
Tri-Mode Phone when you
try to connect, a message
says “No dial tone,” or a
message says “hardware
failure.”
■ Make sure the baud rate in your
“Globalstar data modem” settings
matches the baud rate on your Tri-
Mode Phone (default: 38400). Check
the baud rate on your Tri-Mode Phone
by selecting
menu > Features > Data >
Baud Rate
, then change it if necessary.
■ Make sure the battery for the laptop or
Palm handheld is charged, or that the
laptop or Palm is properly plugged into
a power supply. It is possible to have a
low battery charge that will run the
laptop but will not drive the serial port.
When you try to connect,
your computer says “No
dial tone” and the screen on
your Tri-Mode Phone says
“Check mode preferences”
or “Mode mismatch.”
■ Make sure the data mode preferences
(Globalstar satellite, digital cellular)
on your Tri-Mode Phone are
compatible with those set for voice
service. Check the preferences on your
phone by selecting
menu > System >
AutoMode > Data
or Voice. See “Setting
Mode Preferences for Data” on page 7
for more information.
■ Make sure “Analog only” is not
selected under
menu > System >
AutoMode > Voice > Cell Pref
. Data
service is not available for analog
cellular connections.
■ Make sure “Analog” is not selected
under
menu > System > Manual Mode.
Data service is not available for analog
cellular connections.
You have a PPP connection
but your Internet
applications cannot
connect to your ISP.
■ Your Internet applications must be set
up for your ISP. Check these settings
and contact your ISP for further
information.
Problem Solution