User guide

111
Troubleshooting
If you are having a problem with Globalstar data service, try the following
troubleshooting tips. If that does not solve the problem, contact your service
provider’s customer care center.
Problem Solution
General
Your Tri-Mode Phone
cannot get a signal.
General:
■ Make sure the Tri-Mode Phone’s
battery is charged and properly
installed.
Cellular:
■ Fully extend the cellular antenna.
■ Make sure you are clear of any objects
that could block the signal.
Globalstar:
■ Make sure the Tri-Mode Phone is
outdoors.
■ Extend the Globalstar Satellite
Antenna at least 90
o
, or, if that does
not work, rotate it further until you
feel it click into place.
■ Position the Tri-Mode Phone so the
Globalstar Satellite Antenna points
straight up to the sky.
■ Make sure the Globalstar Satellite
Antenna has a clear view of the sky,
not blocked by tall obstacles such as
buildings and trees.
Your Tri-Mode Phone has a
signal but you cannot
connect to the data
network.
■ Make sure the Tri-Mode Phone and
your computer are connected correctly
and make sure all connectors are tight
(see the appropriate chapter for your
type of computer).
■ Check your modem and network
settings (see the appropriate chapter
for your type of computer).
■ For packet data, make sure the
telephone number being dialed is #777.