User's Manual
Introduction
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QUALCOMM Confidential and Proprietary
MAY CONTAIN U.S. EXPORT CONTROLLED INFORMATION
80-D9001-1 Rev. A
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The QUALCOMM Technical Support Hotline is available 24 hours a day, seven days a week in
English only. When calling, you must provide the hotline representative with:
the part number (MCN)
serial number
software release level of the impacted product
description of the problem
The hotline representative may be able to resolve the problem during the initial call; however, some
calls may require escalation to the technical team. The technical team is available between 8:00 am
and 5:00 pm Pacific Time, Monday through Friday.
1.8.2. RMA (Return Material Authorization)
In the event that a product needs to be returned to QUALCOMM for repair, customers may contact
the Technical Support Hotline at 1.800.777.9070 to request an RMA. The customer will need to
provide the Hotline Representative the part number (MCN), the serial number, and the software
release level of the product, and a description of the problem. The request will be escalated to the
Sales Administration Team for processing who are available 8:00 am to 5:00 pm Pacific Time,
Monday through Friday to handle any RMA requests. A Sales Administration Representative will
verify warranty status on the product and will contact the customer with an RMA and shipping
instructions. In the event the product is out of warranty, the Sales Administration Representative
will notify the customer and will await further direction from the customer.
All products should be packaged in accordance with the International Safe Transit Association
(ISTA) procedure 1A prior to shipment back to QUALCOMM. Customers should not delete,
remove, or alter the product software including the operating system and log files prior to returning
product to QUALCOMM. In the event any of the above items have been removed, altered or
deleted the warranty may be voided for the product. Additionally, customers shall provide as much
information as possible documenting the failure and include this information inside the box with the
inoperable product. All returns shall have the RMA number clearly marked on the outside of the
box and shall be sent to QUALCOMM at the following address:
QUALCOMM INCORPORATED
5525 MOREHOUSE DR
RMA RECEIVING BLDG M
SAN DIEGO CA 92121
RMA # _______________________