User's Manual

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127
Cannot receive secure
calls directly
Wireless equipment in certain areas does not support dual-
number phones. You can determine if your phone is a single-
number phone by checking the
Settings, Phone Info
menu
item, and seeing if your basic phone number is the same as
your async number (see “About Your Phone Number(s)” on
page 13). If the two numbers are identical, you must either
transition from a clear call to a secure call (if connecting with
another QSec phone that is strapped Traditional or Auto-
secure), or arrange with the other party to call back as a
secure call. Before receiving this secure call, you must
select the
Security
,
Next Call
,
Incoming Secure
menu
item. This menu item must be selected before every
incoming secure call. Any outgoing call will reset this setting
to Normal. See “Receiving Secure Calls with Single-number
Phones” on page 34 for more information.
Alarm that was set did not
go off until secure call
ended
The QSec-2700 phone cannot play alert tones while it is in a
secure call, or during loading of secure software or keys.
See “To Respond to an Active Alarm” on page 99.
Call setup time is too long
for secure calls
Store all of your secure numbers in the Contacts list,
particularly the QSec-800 and QSec-2700 numbers.
Additional information is saved with a QSec number during
secure calls to ensure that subsequent secure calls connect
in the preferred mode, and in the quickest time (see
“Understanding QSec Type Phone Numbers” on page 59).
Cannot access any menus
(except the
Security
menu) during a secure call
This is normal behavior. While a secure call is active, you are
prevented from navigating into any menu except the
Security
menu. To access
Contacts
,
Messages
,
Settings
and other menus, you must be in the Home screen, or
engaged in a clear call.
Data Calls
Cannot make a secure
data call when a PC is
attached
Check that your phone is authorized for secure data calls.
Select the
Security, Access Control
menu item, and check
the ‘Secure Data’ setting. If this setting is Disabled, contact
your Terminal Administrator.
Cannot make a clear data
call when a PC is attached
Check that your phone is authorized for clear data calls.
Select the
Security, Access Control
menu item, and check
the ‘Security Strap’ and ‘Clear Data’ settings. If ‘Security
Strap’ is set to Secure-only or if ‘Clear Data’ is Disabled,
contact your Terminal Administrator.
Problem Solution