User's Manual

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123
Troubleshooting
This chapter provides troubleshooting procedures for problems occurring on the phone.
To access the most current version of these troubleshooting tips, visit the QUALCOMM
website at: http://www.qualcomm.com/govsys/
When using this troubleshooting table, find the topic that most closely resembles your
problem, and work in sequence through the possible causes and solutions until your
problem is solved. If you are experiencing problems that you cannot resolve, contact your
Terminal Administrator.
Problem Solution
Lost/Stolen Phone
My phone was lost or
stolen
Contact your Terminal Administrator.
Phone Power-up
Phone does not turn-on The battery needs to be charged. Check the battery icon at
the top of the screen to ensure that your battery is sufficiently
charged. See “Recharging the Battery” on page 108.
Phone Setup
Phone is not set up
correctly
Select
Settings, Phone Info
. If you do not see your phone
number, contact your Terminal Administrator.
Signal/Reception
Phone does not have a
signal
Check the signal strength icon at the top of the screen (see
“Screen Icons” on page 9). You should see at least one
segment showing. To increase signal strength, go outside or
stand by a window. Visually check that the antenna is not
damaged. If it is damaged, contact your Terminal
Administrator.
Phone has poor reception
and drops calls
Check that you have good signal strength (see “Screen
Icons” on page 9).
Also, make sure that you are clear of any obstructions such
as tall buildings, bridges, and parking garages.