QSec-2700 Phone User Guide ® ®
ii This user guide is based on the production version of the QSec®-2700 phone. Software changes may have occurred after this printing. QUALCOMM Incorporated reserves the right to make changes in technical and product specifications without prior notice. The products and equipment described in this document are manufactured under one or more of the following U.S.
iii 6,094,465 6,107,878 6,108,591 6,118,826 6,134,434 6,147,978 6,150,852 6,157,668 6,240,071 6,256,301 6,314,125 6,366,778 6,393,295 6,480,521 6,535,563 6,574,210 6,606,485 6,097,339 6,107,959 6,111,865 6,122,384 6,134,440 6,147,981 6,151,296 6,157,815 6,240,143 6,275,478 6,317,435 6,373,823 6,396,804 6,480,528 6,535,739 6,584,313 6,611,566 6,097,972 6,107,969 6,114,996 6,124,810 6,137,321 6,148,010 6,151,311 6,167,270 6,243,561 6,282,250 6,351,460 6,377,607 6,396,867 6,496,543 6,542,488 6,587,446 6,10
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v Contents Menu Tree ........................................................................................................ 1 Introduction ..................................................................................................... 3 Features of the QSec-2700 Phone ................................................................... 3 What’s in Your Phone Kit? ................................................................................ 4 Getting Help ..........................................
vi Making and Receiving Data Calls ................................................................ 37 Making Secure Data Calls ............................................................................... 37 Receiving Secure Data Calls .......................................................................... 39 Making Clear Async Data Calls ....................................................................... 40 Receiving Clear Async Data Calls ........................................................
vii Customizing Your Phone ............................................................................. 77 Standard Settings ............................................................................................ 77 Advanced Settings .......................................................................................... 83 Secure-phone Management ......................................................................... 87 Performing a Security Reset ................................................
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1 Menu Tree The menu structure of the QSec-2700 phone is listed below. Included are page references to the location in this user guide where the individual menu items are described.
2 Menu Tree Contacts (continued) Speed Dial List (page 67) Recent Calls (page 69) Missed Calls Incoming Calls Outgoing Calls Messages (page 49) Voice Mail (page 51) InBox (page 52) Create Message (page 53) Send Preformat (page 54) OutBox (page 54) Erase Messages (page 56) Message Settings Voice Mail Number (page 52) Message Alert (page 50) Auto Erase Old InBox (page 56) Extra (page 97) Games (page 104) BlackJack Video Poker Stop Watch (page 98) Alarm (page 98) Scheduler (page 100) View Day View Month A
3 Introduction ® Thank you for selecting the QSec -2700 phone for your secure communication needs. The QSec-2700 phone is a Type 1 secure cellular phone that operates over 800 and 1900 MHz commercial CDMA cellular networks. It is compatible with currently available FNBDTcapable devices, including the QSec-800 and FNBDT-enabled versions of the wireline Secure Terminal Equipment (STE), Sectera Wireline Terminal (SWT), Sectera GSM phone and Omni.
4 Introduction What’s in Your Phone Kit? The following items are included in your phone kit: ! QSec-2700 phone ! This user guide and other literature, as appropriate ! Standard battery and slim battery ! Travel charger ! Belt clip Getting Help Prior to seeking assistance, check “Troubleshooting” on page 123 for common problems and possible solutions. For most questions about your phone or phone service, contact your Terminal Administrator (TA).
5 Using this Guide The following table describes the formatting that is used throughout the procedures and informational text in this guide. Text formatting is used to help identify menu items, screen keys, and descriptive information pertaining to a procedure. Convention Example Means the following: Bolded Text Select the Security tab. Using the navigation keys, scroll to the Security tab, and then press the Select key to open it. Bracketed Text Select [OK].
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7 Learning about Your Phone This section describes your phone’s basic features and functions.
8 Learning about Your Phone About the Battery Your phone comes with a standard and slim lithium ion battery, both of which are partially charged. You should fully charge the battery before using or configuring your phone for the first time. See “Battery Care and Maintenance” on page 107 for information on installing, charging, and caring for your phone’s batteries. Tip To learn more about the charging accessories available for your phone, see “Accessories” on page 131.
9 Screen Icons Screen Icons The following table describes the icons that appear in the icon bar at the top of the screen. Signal Strength. Shows the strength of the signal being received from your service provider’s network. The icon ranges from five lines when a strong signal is received, to zero lines when a weak signal is received. To increase signal strength, go outside or stand by a window. No Signal. Your phone is not receiving a signal from your service provider’s network.
10 Learning about Your Phone About the Secure LED The red (secure) LED is a visual indicator of your phone’s secure status. When your phone’s secure LED is: ! ! On Continuously Your phone is performing a trusted operation. Information on the (not blinking) screen that is preceded with a red bar (on the left side) is trusted, and can be considered secure and reliable. Information not preceded by a red bar is not secure and cannot be trusted.
11 Turning Your Phone On and Off Turning Your Phone On and Off Because of the secure features of your phone, it takes approximately 45 seconds to power on your phone. To Turn Your Phone On 1 Press the Power/End-call ( ) key. The QSec-2700 logo is displayed and the secure LED is lit.
12 Learning about Your Phone The phone turns itself off. Far-field Speaker Press the Far-field Speaker ( ) key to turn on the far-field speaker (see “Keys” on page 8). The far-field speaker allows you to hear a call without holding the phone to your ear (like a speakerphone). The far-field speaker is for listening to calls only; you must use the microphone to talk.
13 Miscellaneous Information About Your Phone Number(s) To retrieve the phone number(s) of your phone, use the following procedure. There are two types of phone numbers; these types are described below: ! Basic phone number. The basic phone number is the only number that someone needs in order to call you for non-classified (clear call) conversations.
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15 Navigating Menus and Screens Before learning how to make calls on your phone or change the settings, you need to know how to navigate menus and screens.
16 Navigating Menus and Screens Returning to the Home Screen While navigating through screens and menus, you can return to the Home screen by pressing the Power/End-call ( ) key. When you return to the Home screen, all unsaved or incomplete data/ procedures will be lost. Caution Navigating Menus The following procedure describes how to navigate through the menu structure of your phone. It includes a short description of each main application (tab). ) key.
17 Navigating Menus " " " 3 Messages tab: Allows you to send, receive and forward text messages, and provides access to your voice mail (which may include pages). Refer to “Voice Mail, Pages, and Text Messages” on page 49 for procedures on setting up and transmitting messages. Extra tab: Provides access to a number of miscellaneous applications, including MobileShop, a stopwatch, an alarm, a scheduler, a calculator and games.
18 6 Navigating Menus and Screens Repeat steps 4 and 5 for all remaining submenus. To go back to the previous level of menus (or tabs), press the Clear ( Tip ) key. After you complete the procedure associated with the selected menu item, you are returned to the corresponding menu. Navigating Using Screen Keys Screen keys appear on the lower part of the screen while you perform certain procedures (such as adding new contacts), or automatically while you engage in one or more calls.
19 Determining Your Phone’s Security Settings This section describes the security settings of your phone. In this section, you will learn to ! Log on to your phone with your secure PIN (page 19) ! Determine your phone’s strapping (page 21) ! View your phone’s Access Control settings (page 22) About Your Secure PIN Your secure user PIN (personal identification number) is an access number that was assigned by your Terminal Administrator. Use your secure user PIN to log on to your phone as a secure user.
20 Determining Your Phone’s Security Settings If you enter your PIN incorrectly three times, the phone disables your account and removes all secure capability. The phone must be returned to the Terminal Administrator for reactivation. You can still make emergency Caution and clear calls after your secure account is disabled. When entering a PIN, your phone displays asterisks ( represent the digits in your PIN. Note s).
21 Determining Your Phone’s Strapping To Log Out of Secure User Mode 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Security tab, and press the Select ( ) key. The Security menu appears. 3 Select PIN, then Logout Secure User. You are notified that you are now logged out of secure user mode. Note You cannot log out of secure user mode during a call.
22 Determining Your Phone’s Security Settings To Determine Your Phone’s Strapping 1 From the Home screen, press the Select ( 2 Scroll to the Security tab, and press the Select ( ) key. ) key. The Security menu appears. 3 Select Access Control. The Access Control settings are displayed on the screen. 4 Check the Security Strap setting to see if your phone is strapped Secure-only, Autosecure or Traditional.
23 Viewing Access Control Settings To View Your Access Control Settings 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Security tab, and press the Select ( ) key. The Security menu appears. 3 Select Access Control. The Access Control settings are displayed on the screen. 4 Using the Up and Down navigation keys, scroll to the desired Access Control setting and press the Select ( ) key twice to select [OK].
24 Name User Load Keys Determining Your Phone’s Security Settings Setting # Enabled Disabled Description You can load keys. You cannot load keys. User Load Secure Enabled Software # Disabled You can upgrade the phone’s software. Secure Speaker Use You can use the far-field speaker while a secure call is in progress. Enabled # Disabled GPS Signal Reception Max Security Level Voice Enabled You cannot upgrade the phone’s software.
25 Viewing Access Control Settings Name Max Security Level Data Setting # None Description You can make secure data calls from the minimum level for data to the Top Secret level. Unclassified You can only make secure data calls from the Unclassified level. Min Security Level Data Confidential You can make secure data calls from the minimum level for data to the Confidential level. Secret You can make secure data calls from the minimum level for data to the Secret level.
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27 Making and Receiving Clear Calls Your QSec-2700 phone can make secure voice calls (see “Making and Receiving Secure Calls” on page 31). Depending on how your phone was strapped by the Terminal Administrator, you may be able to make clear (non-secure) voice calls as well. See “Determining Your Phone’s Strapping” on page 21 to determine whether or not you can make clear calls. Note If the phone is strapped secure-only, all non-emergency calls made on the phone are secure calls.
28 Making and Receiving Clear Calls To Make a Clear Call by Direct Dialing 1 Make sure your phone is turned on and receiving a signal (see “To Turn Your Phone On” on page 11). 2 Enter the phone number using the keypad. 3 Press or press and hold the Send/Talk ( ) key, depending on your phone’s strapping (see “Determining Your Phone’s Strapping” on page 21). Note You can adjust the volume of your phone using the Up and Down navigation keys.
29 Receiving Clear Calls ! ! [Forward Call]: Forwards the incoming call to a pre-programmed number. See “Forwarding Clear Calls” on page 46 for details on setting up call forwarding. [Network Forward]: Forwards the incoming call to a network-stored number. See “Forwarding Clear Calls” on page 46 for details on setting up call forwarding. Note Depending on your phone’s configuration, some of these screen keys (incoming call options) may not be available.
30 Making and Receiving Clear Calls Retrieving Missed Calls When you miss an incoming call and the phone stops ringing, a missed call notification appears on the screen. Select one of the following screen keys to proceed: ! [OK]: You return to the previous application you were using. ! [Calls]: You go to the Recent Calls application. See “Making a Call from Recent Calls” on page 75.
31 Making and Receiving Secure Calls Your QSec-2700 phone can make secure voice calls. Before making secure calls, you will need to know your PIN in order to log on to your phone (see “About Your Secure PIN” on page 19). You will also need to know how your phone is strapped (see “Determining Your Phone’s Strapping” on page 21).
32 Making and Receiving Secure Calls During secure call setup, there is a progress tone and progress displays on the screen. When secure call setup is complete, a completion tone sounds; you may now begin talking. A secure call usually takes longer to set up than a clear call. For example, if the called party is not logged on as a secure user when the call is initiated, the called party will need to do so before the call can be connected.
33 Receiving Secure Calls The types of messages you see and the length of setup time depends on whether the number you dial has been previously recognized and stored as secure in your Contacts database (see “Understanding QSec Type Phone Numbers” on page 59). Note You can adjust the volume of your phone using the Up and Down navigation keys. Use the [Mute]/[Unmute] screen key to toggle the muting of this call.
34 Making and Receiving Secure Calls Your phone must be turned on and receiving a signal in order to receive a secure call. When a secure call is received, your phone displays “Incoming Secure Call” on the screen. Press the Send/Talk ( ) key to answer it, or answer the call using any key (see “To Enable “Answering a Call Using Any Key”” on page 29). Alternatively, you can press the Power/End-call ( ) key to reject the incoming secure call.
35 Ending Secure Calls ! Prepare to receive the next incoming call as secure. This is the only way to receive a secure call from a non-QSec phone, or from a QSec phone that is strapped Secure-only. This can be executed by talking to the other party in a clear call, and arranging for that party to initiate a secure call to your phone in a minute or so. You then select the Security, Next Call, Incoming Secure menu item. The next incoming call is answered as secure.
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37 Making and Receiving Data Calls Your phone is capable of making and receiving secure and clear data calls. Secure data calls involve making a data call to another secure phone, and can be used to send files (via FTP) and telnet. There are two types of clear data calls: clear async data calls and clear packet data calls.
38 Making and Receiving Data Calls To Set the Data Rate for a Secure Data Call The data rate is the speed at which the phone communicates data to and from the attached computer or handheld device. Before you make a secure data call, you must set the phone’s data rate to the data rate of the computer or handheld device. ) key. 1 From the Home screen, press the Select ( 2 Scroll to the Security tab, and press the Select ( ) key. The Security menu appears. 3 Select Secure Data Rate.
39 Receiving Secure Data Calls Receiving Secure Data Calls Note If the ‘Secure Data’ Access Control setting on your phone is disabled, you will not be able to receive a secure data call (see “Viewing Access Control Settings” on page 22). While engaged in a secure data call, you can still access the Security menu. To receive a secure data call, you first need to set the desired data rate for the call (see “To Set the Data Rate for a Secure Data Call” on page 38).
40 Making and Receiving Data Calls Making Clear Async Data Calls Clear async data calls are initiated by a computer or handheld device (not by your phone). To make a clear async data call, you first need to set the data rate for the call in your communications application. Then, you execute two AT commands to initiate the call. Note If the ‘Clear Data’ Access Control setting is disabled, you will not be able to make a clear async data call (see “Viewing Access Control Settings” on page 22).
41 Receiving Clear Async Data Calls Receiving Clear Async Data Calls To receive a clear async data call, you first need to set the data rate for the call in your communications application. Then, you execute an AT command to answer the call. Note If the ‘Clear Data’ Access Control setting is disabled, you will not be able to receive a clear async data call (see “Viewing Access Control Settings” on page 22).
42 Making and Receiving Data Calls Before starting these procedures, make sure that the data cable (model DXDTA0011) is attached to the bottom of the phone, and to the 9-pin serial COM port of the computer or handheld device. Note If the ‘Clear Data’ Access Control setting is disabled, you will not be able to make a clear packet data call (see “Viewing Access Control Settings” on page 22).
43 Making a Data Call to a STE While creating a new dial-up connection, make sure to select the following options: ! “Dial-up to private network” ! “Standard 19200 Modem” ! Enter “#777” in the phone number field ! “For all users” ! “Add a shortcut to my desktop” The new dial-up connection has been created on your computer. Now you can initiate a packet data call.
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45 In-call Features In-call features are actions performed while you are involved in one or more calls. In this section, you will learn to ! Transition between clear and secure calls (page 45) ! Make three-way calls (page 46) ! Forward clear calls (page 46) ! Transition between clear voice calls and secure data calls (page 47) Transitioning Between Clear/Secure Calls You can transition between clear and secure during a call for phones that are strapped Traditional or Auto-secure.
46 In-call Features To Transition from a Secure Call to a Clear Call You can only transition secure calls to clear calls when the two phones are strapped Traditional or Auto-secure. If either phone is strapped Secure-only (or is a non-QSec phone), you cannot transition from a secure call to a clear call; the secure call will continue. 1 Perform one of the following actions: " " 2 From the screen keys displayed during a secure call, select [Go Clear].
47 Transitioning from Clear Voice Calls to Secure Data Calls ! [Network Forward]: Forwards the incoming call to a network-stored number. Note Depending on your phone’s configuration, these screen keys (call forwarding options) may not be available. Contact your Terminal Administrator for more details. To Change the Forwarding Number 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Settings tab, and press the Select ( 3 From the Settings menu, select Sys/Network. ) key.
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49 Voice Mail, Pages, and Text Messages Depending on your service provider, your phone has a number of messaging features such as voice mail, paging, and text messaging. Messages are ways callers can contact you when you do not answer the phone. You must turn your phone on to receive messages. Also, the type of message services available to you depends on your service provider. Contact your Terminal Administrator for more information.
50 Voice Mail, Pages, and Text Messages Setting Up Your Message Center When you first receive your phone, you will need to contact your Terminal Administrator for service provider-specific instructions on how to set up your message center, such as entering a personal greeting and private pass code to retrieve messages. Usually, messages are retrieved by pressing and holding the 1 key (see “Using the Speed Dial List” on page 67).
51 Retrieving Voice Mail Messages " " Beep Once: phone beeps once when receiving a message Beep & Remind: phone beeps once when receiving a message, and once every minute until you acknowledge the alert Retrieving Voice Mail Messages When a new voice mail message arrives, a voice mail notification appears on the screen. It includes the the number of voice mail messages and [View]/[Ignore] screen keys.
52 Voice Mail, Pages, and Text Messages To Access Your Voice Mail Messages To call your voice mail number, perform one of the following actions: ! Press and hold the 1 key (see “Using the Speed Dial List” on page 67). This action may not work for all service providers. ) key from the voice mail notification screen. ! Press the Send/Talk ( ) key while the cursor is on the Messages, Voice Mail ! Press the Send/Talk ( menu option. ) key while viewing a voice mail message.
53 Sending Text Messages The text message appears on the screen. It includes a time/date stamp, the contact name (if applicable), and a callback number (see “To Return a Call” on page 57 for details on dialing this number). The message auto-scrolls page-by-page so you can read its entire body. 5 Press the Up or Down navigation keys to manually scroll through the message lineby-line. Sending Text Messages You can send text messages to a phone number or e-mail address.
54 7 Voice Mail, Pages, and Text Messages Select one of the following options: " Send: sends the message immediately The screen displays “Sending message. Please wait...”, and then a success or failure notification is displayed. The message appears as a sent message in the OutBox. " Save: saves the message to the phone’s memory The message appears as a pending message in the OutBox.
55 Forwarding Text Messages The text message appears on the screen. The message auto-scrolls page-by-page so you can read the entire body of the message. You can scroll line-by-line using the Up and Down navigation keys. 5 Select one of the following screen keys: " " " " " [Done]: returns to the OutBox [Erase]: erases the message. Select [Yes] to erase the message, or select [No] to cancel this action.
56 Voice Mail, Pages, and Text Messages Erasing Old Text Messages When available memory falls below 25% of the total memory and you select the Messages, Inbox menu item, the phone beeps and a low-memory warning appears. When the phone runs out of memory, it does not accept any new text messages. The outof-memory warning contains an option to erase all old messages from the InBox. Note When the phone runs out of memory, you must erase old text messages in order to free up memory.
57 Returning and Saving Callback Numbers 4 Select one of the following options: " Enable: messages are automatically erased, as needed " Disable: messages are not automatically erased Returning and Saving Callback Numbers Callback numbers are numbers someone can leave you as a page or a text message, or numbers that are automatically stored on your phone when your receive a call.
58 2 Voice Mail, Pages, and Text Messages Access the Recent Calls application using one of the following actions: " From the main menu, select Recent Calls. " From the Home screen, press the Left navigation key. " 3 From the missed call notification screen, select [Calls]. The Missed Calls screen appears.
59 Using the Contacts Database Your phone contains an electronic phone book called Contacts in which you can save phone numbers, mailing addresses, e-mail addresses and web addresses with an associated name.
60 Using the Contacts Database To Change the Number Type to QSec 1 From the Home screen, press the Right navigation key. The Contacts list is displayed. 2 Scroll to the contact whose number type you want to change, and press the Select ( ) key. Note Make sure the contact you select is a QSec phone. The contact appears on the screen, along with a list of saved numbers. 3 Scroll to the appropriate number and press the Select ( Note ) key.
Entering Text into an Alphanumeric Field 4 To enter a letter, press the number key corresponding to that letter as many times as it takes to get to that letter. For example, to enter a “c”, press the “2” key three times. You cycle through “a” and “b”, and end up with a “c”. You can also enter a number in Multitap text mode by cycling through all the letters until the number appears on the screen.
62 Using the Contacts Database Deleting Characters from a Field To Delete Characters from a Field ! ! To delete the character preceding the cursor (or the last character entered), press the Clear ( ) key. To delete an entire line of characters, press and hold the Clear ( ) key. Entering Contacts There are four ways to enter contacts: ! Enter contacts directly. ! Open the Recent Calls list and save a number as a contact. ! Save a number just dialed as a contact (at the end of that call).
63 Entering Contacts 5 Press the Select ( ) key to access the screen keys below the field you selected in the previous step. Select [Next] to continue. The Enter Name screen appears. 6 Enter a name for this new contact. The name can be up to 256 characters long. Press the Select ( ) key twice to select [Next]. The new contact is added to the Contacts list. The contact is shown on the screen. 7 Scroll to and select one of the following options: " " Note Options: The Options menu appears.
64 7 Using the Contacts Database Scroll to the contact you want to add this phone number to, and press the Select ( ) key. The new number is added to this contact. The contact is shown on the screen. Note If the phone number in the Recent Calls list is restricted, private or otherwise unavailable, you will not be able to save it as a contact. To Enter Contacts at the End of a Call After you end a call, the phone number you just dialed appears on the screen.
65 Customizing and Editing Contacts 3 From the Contacts menu, select one of the following options (using the Select ( ) key): " View All: to display all contacts " Business: to display only Business contacts " Personal: to display only Personal contacts The Contacts list appears, displaying the appropriate contacts. The name of each contact appears, along with an icon indicating the phone number type of the primary number for this contact.
66 Using the Contacts Database To Customize/Edit an Existing Contact 1 Access the Contacts list or perform a search (see “Viewing, Searching and Dialing Contacts” on page 64). 2 Select the contact you want to edit. 3 Select Options. The Options menu appears. 4 Select one of the following options: " " " " Add New: adds a new phone number, e-mail address, mailing address, or web address to the contact.
67 Using the Speed Dial List " Add to Speed Dial: Phone numbers only. Adds the number to the Speed Dial list. Scroll to an empty (unused) slot, and press the Select ( ) key. See the next section for more information on the Speed Dial list. Using the Speed Dial List Using the Speed Dial list, you can dial a phone number quickly by entering a one or two digit slot number. The Speed Dial list holds a maximum of 99 entries.
68 Using the Contacts Database To View the Speed Dial List 1 From the Home screen, press the Select ( 2 Scroll to the Contacts tab, and press the Select ( ) key. 3 From the Contacts menu, select Speed Dial List. ) key. The Speed Dial list appears, displaying only slots that you have assigned contacts to. To Delete a Speed Dial Entry 1 Access the Speed Dial list (see the previous section).
69 Accessing Recent Calls The Recent Calls application includes three lists: Missed Calls, Incoming Calls and Outgoing Calls. These lists contain the calls that have recently been received and sent by your phone. In this section, you will learn to ! View a recent calls list (page 69) ! View, edit and delete a recent call (page 70) ! Send a text message to a recent call (page 71) ! Save a recent call as a new or existing contact.
70 Accessing Recent Calls Viewing, Editing or Deleting a Recent Call When you select a name or phone number from a recent calls list, you can view the phone number, view the recent call’s time, date and duration, edit the phone number or delete the recent call. Note If you select a recent call from Outgoing Calls, you cannot edit the phone number or delete the recent call. To View, Edit or Delete a Recent Call 1 Perform the procedure in “Viewing a Recent Calls List” on page 69.
Sending a Text Message to a Recent Call 71 The “Recent Calls Entry Saved” notification appears. Selecting [Cancel] returns you to the Options menu without editing the number. Note " If you edit this number, make sure that you enter a full-length phone number (including the area code, if applicable). Delete Entry: The “Delete Entry?” prompt appears. Select [Yes] to delete this recent call, or select [No] to return to the Options menu without deleting this recent call.
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73 Automated Dialing Methods There are a number of automated dialing methods that allow you to dial a number without manually pressing the number keys. These include redial, speed-dial, dialing from the Contacts list, dialing from the Recent Calls list, and dialing from a text message.
74 Automated Dialing Methods Making a Call Using Speed Dial Using the Speed Dial method, you can dial a phone number quickly by entering a one or two-digit slot number. By entering the most commonly-dialed numbers into the Speed Dial list, you do not need to go through all the numbers in your Contacts list in order to dial these numbers. Note Using the Speed Dial method is analogous to entering a number and pressing the Send/Talk ( ) key (not pressing and holding it).
75 Making a Call from Recent Calls The Contacts list appears, displaying the appropriate contacts. The name of each contact appears, along with an icon indicating the phone number type of the primary number for this contact. Possible types include Work ( ), Home ( ), Mobile ( ), Pager ( ), and QSec ( ). 4 Scroll up or down to highlight the contact you want to dial. 5 Press the Right navigation key to access the contact’s next phone number.
76 Automated Dialing Methods Making a Call Using a Callback Number Typically, text messages include a callback number that you can use to call the sender of the message. From the Messages application, you can access text messages and the corresponding callback numbers. For more information on using the Messages application, refer to “Voice Mail, Pages, and Text Messages” on page 49. To Make a Call Using a Callback Number 1 From the Home screen, press the Select ( ) key.
77 Customizing Your Phone From the Settings menu, you can change the settings on your phone to customize the screen display and sound. Note The Settings menu cannot be accessed during a secure call. See “Making Secure Calls” on page 31 for a discussion of secure call limitations.
78 4 Customizing Your Phone Select one of the following options: " Normal: to enable all audio alerts " Vibe Only: to disable all audio alerts and replace them with vibratory alerts " Lights Only: to disable all audio and vibratory alerts Silencing audible alerts will not silence in-call alerts. Note This setting does not affect backlighting. To Lock/Unlock the Keypad Using the Auto KeyGuard option, you can lock the keypad to prevent accidental key presses while the Home screen is displayed.
79 Standard Settings 4 Select Volume to set the volume for each audible output. Select one of the following outputs, and scroll left or right to adjust the volume for this output: " Ringer " Earpiece " Key Beep " Speaker Note 5 You can also turn the volume of the Ringer and Key Beep off.
80 Customizing Your Phone 4 Select Backlighting to set the length of time that the backlight and the keypad illuminate after a key press, and whether or not the backlight also illuminates during a call: " Off: backlight turned off " 10s: backlight stays lit for 10 seconds after a key press " 30s: backlight stays lit for 30 seconds after a key press " " 5 10s and in call: backlight stays lit for 10 seconds after a key press, and at all times when engaged in a call 30s and in call: backlight stays
81 Standard Settings 4 Select Type to choose a screensaver from the list of four programmed screensavers on your phone. The None option disables the screensaver. 5 Select Timeout to set the length of idle time before the screensaver is activated: " 30 seconds " 2 minutes " 5 minutes To Enable/Disable Alerts From the Alert menu, you can enable/disable missed call, roaming, service and minute alerts for your phone. Perform the following procedure to enable/disable these alerts: ) key.
82 5 6 Customizing Your Phone Select Incoming Calls to display the amount of time that the phone has been involved in calls received by the phone since the timer was last reset. " [OK]: returns to the Call Timers menu " [Reset]: resets the timer for incoming calls Select All Calls to display the amount of time that the phone has been involved in both outgoing and incoming calls since it was manufactured. Select [OK] to return to the Call Timers menu.
83 Advanced Settings 6 Select Any Key Answer to specify whether or not any key can be used to answer an incoming call. " " Note On: any key except Power/End-call ( ), Select ( ) or Clear ( answers an incoming call Off: only the Send/Talk ( ) key answers an incoming call ) The Any Key Answer setting does not work when Auto KeyGuard is enabled (see “To Lock/Unlock the Keypad” on page 78).
84 4 Customizing Your Phone Enter the Lock Code PIN and press the Select ( " " ) key. If the correct Lock Code PIN is entered, the Access menu is displayed. If an incorrect Lock Code PIN is entered, you must correctly reenter this PIN. If an incorrect Lock Code PIN is entered too many times, the Lock Code is disabled. After the Lock Code has been disabled, you can reenable it by entering the PUK (Personal Unblocking Key). If the correct PUK is entered, you will again be able to enter the Lock Code.
85 Advanced Settings To Reset the Phone’s Settings This option will remove all of the settings that you configured for your phone. Use this option with extreme caution! Caution 1 Open the Access menu using the procedure described in “To Open the Access Menu” on page 83. 2 From the Access menu, select Phone Reset. 3 Press the Select ( settings. ) key to select [Yes].
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87 Secure-phone Management Your phone has a number of security-related functions. In this section, you will learn to ! Perform a security reset (page 87) ! Perform a self-test of your phone (page 88) ! Load secure software (page 88) ! View audit information (page 89) ! View software versions (page 89) Performing a Security Reset If you need to disable the user account and remove secure capabilities, you can perform a security reset at any time.
88 Secure-phone Management Note The Security Reset function can be executed regardless of whether or not you are logged in as a secure user. Performing a Self-test of Your Phone You may initiate a self-test of your phone at any time, except when you are involved in a call. This self-test runs the phone through a series of tests similar to those performed when you turn on the phone.
89 Viewing Audit Information Viewing Audit Information The Security, Audit Info menu item allows you to view audit information related to the secure functions of your phone.
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91 Key Management Using the Security, Key Management menu item, you can rekey your phone, perform a direct key load, view keys and delete keys. When you select a key management option, you are prompted to log in as a secure user (assuming you are not already logged in).
92 4 Key Management Select Rekey, then Rekey Seed & Expired Keys. The Rekey idle screen appears, displaying the rekey mode. 5 To initiate the rekey call, enter the number of the rekey center and press the Send/ Talk ( ) key. The secure LED is lit, indicating a secure rekey call attempt. The phone will attempt to rekey only seed and expired keys, or continue a pending rekey of these keys.
93 Loading Keys Rekey mode ends. Calls can be placed and received normally. Note If you select this option during a pending rekey, the rekey will continue, and will result in all keys being rekeyed (regardless of the type of pending rekey). To Terminate a Rekey Session 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Security tab, and press the Select ( 3 From the Security menu, select Key Management. ) key.
94 Key Management Viewing Keys You can view detailed information for each key that is currently loaded on your phone. To View Key Information 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Security tab, and press the Select ( 3 From the Security menu, select Key Management. ) key. If you have not logged on as a secure user, you will be prompted to do so. See “To Log On as a Secure User” on page 19. 4 Select View Keys. 5 Select the key you want to view.
95 Deleting Keys To Delete All Keys 1 From the Home screen, press the Select ( ) key. 2 Scroll to the Security tab, and press the Select ( 3 From the Security menu, select Key Management. ) key. If you have not logged on as a secure user, you will be prompted to do so. See “To Log On as a Secure User” on page 19. 4 Select Delete All Keys. A delete all keys confirmation appears on the screen. 5 Press the Select ( ) key to select [Yes]. This confirms deletion of all keys.
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97 Other Phone Features From the Extra menu, you can access additional applications of your phone. These include MobileShop, a stop watch, an alarm, a scheduler, a basic calculator, and games. Note None of these applications can be accessed during a secure call. See “Making Secure Calls” on page 31 for a discussion of secure call limitations.
98 Other Phone Features Using the Stopwatch Using the Stopwatch application, you can start and stop the stopwatch to time a certain event. To Use the Stopwatch 1 From the Home screen, press the Select ( 2 Scroll to the Extra tab, and press the Select ( 3 From the Extra menu, select Stop Watch. 4 Press the Select ( ) key. ) key. ) key to select [Start]. The stopwatch starts. Note 5 The smallest increment captured by this stopwatch is .01 seconds (onehundredth of a second).
99 Setting the Alarm 5 Scroll up or down to change the value of the hour, minute or AM/PM setting. Scroll left or right to switch from hour to minute, and so on. 6 Press the Select ( options: " ) key to set the alarm schedule. Select one of the following [Once]: The alarm will only go off during the next instance of the alarm time. " [Daily]: The alarm will go off every day of the week. " [Weekdays]: The alarm will go off Monday through Friday only.
100 Other Phone Features Scheduling Events The Scheduler application allows you to set up a schedule of events. Using the Scheduler, you can view a day by hours, view a month by days, add an event to your schedule, edit/ delete events in your schedule, automatically delete old events, set your work hours and configure an alarm for one or more events.
101 Scheduling Events To Add an Event to Your Schedule 1 From the Home screen, press the Select ( 2 Scroll to the Extra tab, and press the Select ( 3 From the Extra menu, select Scheduler, then Add Event. Note ) key. ) key. You can also add an event while viewing your schedule. See Step 4 of the previous section (“To View Your Schedule” ) The New Event screen appears. 4 Enter a title for your event, and press the Select ( Note ) key twice to select [Next].
102 9 Other Phone Features You can enter a description for your event (optional). Press the Select ( when you are finished entering the note. Select [Next] to continue. ) key The Event Added notification briefly appears. Then, the day scheduler appears, showing your event. To Edit/Erase an Event in Your Schedule 1 From the day scheduler, select the event that you want to edit or delete (see “To View Your Schedule” on page 100).
103 Using the Calculator 4 Select Auto Delete. The Auto Delete menu appears. 5 Select one of the following options: " Never: does not delete old events. To delete events manually, see “To Edit/ Erase an Event in Your Schedule” on page 102.
104 5 Other Phone Features You can perform further operations on this result, or you can select [C] to clear this result and start over. The following table describes each of the operators and functions: Operator/Function Description Divide - Subtract = Calculate the result + Add x Multiply .
105 Playing Blackjack and Video Poker The game status is displayed, showing your current cash amount, and the current size of your bet. 6 Select one of the following options: " " [Deal]: deals a hand of Blackjack [Bet]: allows you to select a new betting amount. Scroll up or down to select a new value. After you select [Deal], the Blackjack game screen appears. The dealer’s cards are shown at the top (one is face down), while your cards appear below.
106 6 Other Phone Features Select one of the following options: " " " [Deal]: deals a hand of video poker [Bet]: allows you to select a new betting amount. Scroll up or down to select a new value. [Payout]: shows the payout for each possible hand, given the current bet size After you select [Deal], the Video Poker game screen appears. Your initial five cards are displayed. 7 Press the number key(s) that correspond to the card(s) you want to discard (1 through 5).
107 Battery Care and Maintenance Each phone kit comes with two rechargeable, removable lithium ion batteries. The batteries are partially charged when you receive the phone. Before using your phone, fully charge the batteries (see “Recharging the Battery” on page 108). Keep a battery installed in your phone at all times.
108 Battery Care and Maintenance Slim Battery Slim battery performance is as follows: Service Mode Talk Time Standby Time* Secure Voice 88 minutes N/A** Clear Voice 144 minutes 86 hours *Standby time refers to the time your phone is not attached to a charger and is turned on, but not in use. ** N/A: There is no such mode as secure standby. When a secure mode call is completed, the phone reverts to clear mode and then transitions to standby.
109 Removing the Battery Removing the Battery 1 Turn the phone power off to prevent losing data. 2 With your finger, push the plastic latch on the top of the battery down, and then pull the battery away from the phone. 3 Remove the battery from the phone. 03AAA_255 Installing a New Battery Note For information on ordering a new battery, see “Accessories” on page 131. 1. Remove the old battery from the phone (see the previous procedure).
110 3 Battery Care and Maintenance Press down on the top of the battery until it locks. Disposing of the Battery It is illegal in some areas to dispose of lithium ion batteries in household or business trash. Contact your local recycling center for safe disposal options. Warning Do not handle a damaged or leaking lithium ion battery. Injury may result.
111 Performance, Maintenance, and Safety In this section, you will learn to ! Achieve optimal in-call performance (page 111) ! Care for your phone (page 111) ! Understand safety issues (page 112) Achieving Optimal In-call Performance ! ! Do not touch the antenna while you are on a call. If you have trouble making a connection, stand near a window while making the call, or go outside. Caring for Your Phone ! ! Treat your phone gently.
112 Performance, Maintenance, and Safety Safety Before using your wireless phone, you need to know a few basic safety guidelines. Not following these guidelines may cause personal injury, Warning damage to your phone, or may be illegal. Radio Frequency (RF) Energy Your handheld portable telephone is a low-power radio transmitter and receiver. When it is turned on, it receives and also sends out radio frequency (RF) signals. In August 1996, the U.S.
113 Safety Body-worn Operation Your phone was tested for typical body-worn operations, with the back of the phone being kept 1.14 in. (29 mm) from the body. To comply with FCC RF exposure requirements, a minimum separation of 1.14 in. (29 mm) must be maintained between your body and the back of the phone, including the antenna. Third-party belt clips and similar accessories containing metallic components should not be used with your phone.
114 Performance, Maintenance, and Safety Although the existing scientific data do not justify FDA regulatory actions, FDA has urged the wireless phone industry to take a number of steps, including the following: ! Support needed research into possible biological effects of RF of the type emitted by wireless phones ! Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device function ! Cooperate in providing users of wireless phones with current information
115 Safety When the phone is located at greater distances from the user, the exposure to RF is drastically lower because a person's RF exposure decreases rapidly with increasing distance from the source. The so-called "cordless phones," which have a base unit connected to the telephone wiring in a house, typically operate at far lower power levels, and thus produce RF exposures well within the FCC's compliance limits.
116 Performance, Maintenance, and Safety Many factors affect this measurement, such as the angle at which the phone is held and which phone model is used. What is FDA doing to find out more about the possible health effects of wireless phone RF? FDA is working with the U.S. National Toxicology Program, and with groups of investigators around the world to ensure that high priority animal studies are conducted to address important questions about the effects of exposure to radio frequency energy (RF).
117 Safety What about children using wireless phones? The scientific evidence does not show a danger to users of wireless phones, including children and teenagers. If you want to take steps to lower exposure to radio frequency energy (RF), the measures described above would apply to children and teenagers using wireless phones. Reducing the time of wireless phone use and increasing the distance between the user and the RF source will reduce RF exposure.
118 Performance, Maintenance, and Safety Information on SAR for a specific phone model can be obtained for many recently manufactured phones using the FCC identification (ID) number for that model. The FCC ID number is usually printed somewhere on the case of the phone. Sometimes it may be necessary to remove the battery pack to find the number. Once you have the ID number, go to the following web address: http://www.fcc.gov/oet/fccid.
119 Safety Although SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. Because the phone is designed to operate at multiple power levels in order to use only the power required to reach the network, in general, the closer you are to a wireless base station antenna, the lower the power output.
120 Performance, Maintenance, and Safety Safety with Medical Devices and Facilities Pacemaker If your portable wireless phone is too close to a pacemaker, the phone’s RF energy may interfere with the pacemaker’s operation.
121 Safety ! Turn off your phone when in potentially explosive areas. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. Sparks in such areas could cause an explosion or fire resulting in bodily injury, or even death.
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123 Troubleshooting This chapter provides troubleshooting procedures for problems occurring on the phone. To access the most current version of these troubleshooting tips, visit the QUALCOMM website at: http://www.qualcomm.com/govsys/ When using this troubleshooting table, find the topic that most closely resembles your problem, and work in sequence through the possible causes and solutions until your problem is solved.
124 Problem Troubleshooting Solution Voice Characteristics Lag time for my voice is too long This is a normal characteristic of secure calls. Be patient during secure calls, and try to alternate speaking regularly and predictably with the other user. Try not to interrupt the other user. Lag time for my voice is different from call to call Calls between QSec-2700 phones may connect in a mode that allows the voice lag time to be very short.
125 Problem Solution Did not see “battery low” The QSec-2700 phone cannot play alert tones while it is in a alert before phone power secure call, or during loading of secure software or keys. failed During secure calls, monitor the battery icon at the top of the screen to see if the power is running low (see “Screen Icons” on page 9). Before doing a secure software download or key loading, make sure the phone has sufficient power.
126 Problem Troubleshooting Solution Secure call failed - “Failed This error can occur for a number of reasons: to get async number” ! The other phone is not a QSec phone, and you attempted to transition from clear to secure (you can only do this with other QSec phones). ! The other phone is not a QSec phone, but its phone number is mistakenly entered into Contacts with the QSec type ( ).
127 Problem Solution Cannot receive secure calls directly Wireless equipment in certain areas does not support dualnumber phones. You can determine if your phone is a singlenumber phone by checking the Settings, Phone Info menu item, and seeing if your basic phone number is the same as your async number (see “About Your Phone Number(s)” on page 13).
128 Problem Troubleshooting Solution Call Transitions Transition to clear call fails This is normal behavior. The QSec-2700 phone is designed with non-QSec phone to transition from a secure call to a clear call by selecting the [Go Clear] screen key (see “Transitioning Between Clear/ Secure Calls” on page 45). This feature only works between QSec-2700 phones and other QSec-2700 or QSec-800 phones. This feature does not work with STEs, Sectera GSM phones, or other non-QUALCOMM phones.
129 Problem Solution Contacts Cannot connect to the number for a STE or Sectera GSM phone using the Contacts database Check that you did not save the number as a QSec type ( ). Only QSec-2700 and QSec-800 phones should be saved in Contacts with a QSec type (see “Understanding QSec Type Phone Numbers” on page 59). If problem persists, contact your Terminal Administrator.
130 Problem Troubleshooting Solution Red security LED (secure This is normal behavior during secure calls, and while you LED) is on continuously are accessing the Security menu. It is also on while the phone is powering up and powering down. When the secure LED is continuously on, this indicates that the phone is performing a trusted operation, and that information highlighted on the screen with a red bar can be trusted. See “About the Secure LED” on page 10.
131 Accessories The following optional accessories may be available from your Terminal Administrator (TA), or you can contact QUALCOMM directly at (877) 461-4411 to order more accessories. Caution Only allow authorized personnel to service your accessories. Unauthorized service may invalidate the warranty. Only use QUALCOMM-approved accessories with QUALCOMM phones. Use of any unauthorized accessories will invalidate your phone warranty Caution if said accessories cause damage to the phone.
132 Accessories Accessory Description Slim Battery (model DXBAT0021) Slim rechargeable lithium ion battery that attaches to the back of your phone, providing power to it. For more information about your slim battery and how to use it, see “Battery Care and Maintenance” on page 107. Specifically, see “Battery Performance Times” on page 107 to compare the standard battery with this model. This accessory is included with your phone.
133 Accessory Description Surveillance Kit (model DXSVL0011) Provides a headset for your phone that includes a microphone and an earpiece. When a surveillance kit is plugged into your phone, the phone’s earpiece (or far-field speaker) audio is automatically routed to the surveillance kit. To use the microphone on the surveillance kit, press the PTT (Push-to-Talk) key on the surveillance kit (not the PTT key on the phone).
134 Accessories
135 Specifications Operating Temperature -22 °F to +140 °F (-30 °C to +60 °C) Storage Temperature -40 °F to +185 °F (-40 °C to +85 °C) Physical Dimensions Length 5.24 in. (133.1 mm) Width 2.14 in. (54.4 mm) Thickness (w/slim battery) 1.04 in. (26.4 mm) (w/standard battery) 1.26 in. (31.9 mm) Phone Weight Without Battery 3.67 oz. (105 gm) With Slim Battery 4.90 oz. (140 gm) With Standard Battery 5.59 oz.
136 Specifications Display TFT active matrix LCD; 65K colors Type Dimensions Length 1.83 in. (46.6 mm) Width 1.57 in. (39.9 mm) No. of Pixels Vertical 220 Horizontal 176 Security Type 1 voice and data Interoperability Protocol FNBDT Data Rate Clear up to 153 kb/s Secure Asynchronous Data up to 38.4 kb/s Packet Data Rate (TBD) up to xx.
137 Travel Charger Characteristics Input Voltage 85 to 264 V ac Current 0.2 A max Frequency 47 to 63 Hz Output Voltage 4.2 V dc (nominal) Current 1.
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139 Index A Access Control 22, 23 Access Control settings 23 accessing contacts 64 accessing phone settings 77 accessing recent calls 69, 70 accessing the main menu 16 accessing your phone numbers accessories 131 Add New 62 adjusting phone contrast 80 alarm 9 Alarm icon 9 Alert Type 79 alerts audible 50 for messages 50 lighted 77 setting 79 silencing 77 types of 79 vibratory 50, 77 volume 79 alphanumeric fields 60, 62 Answer Hold screen key 28 Answer screen key 29 answering calls 28, 34 second call 29 secu
140 Index missed 30 not answering 28 options during 45 receiving 28, 29, 33 recent 69 redialing a number 73 returning callback numbers 57 RF safety during 112 saving numbers from 64 secure 34 secure data 37 Secure Dial 33 single-number phones 34, 39 speed-dialing 74 switching between 29 three-way 46 transitioning 28, 45, 47 using a callback number 76 Calls screen key 30, 57, 69 caring for the battery 110 cautions 5 Change Secure User PIN 20 changing phone settings 77 changing the forwarding number 47 chan
141 Contacts tab 16, 59 Contrast 80 conventions 5 Create Message 53 D DAO descriptors 33 data cable 3, 37 data calls ending 40, 41 making clear async 40 making secure 38 setting data rate 38 data rate 38 Delete Entry 71 deleting a recent call 70 deleting contacts 65 deleting speed dial entries 68 deleting text from fields 62 Department/Agency/Office 33 determining security settings 19 dialing automated methods 73 clear calls 28 from Contacts 74 from Recent Calls 75 secure calls 32 speed dial entries 68, 7
142 Index FNBDT interoperability 12 FNBDT-compliant phones 12 formatting conventions 5 Forward Call screen key 29, 46 Forward screen key 55 forwarding calls 29, 46 Forwarding Number 47 forwarding text messages 55 FTP 37 G getting a new PIN 20 getting help 4 globe icon 9 Go Clear screen key 46 Go Secure Data screen key 47 Go Secure Voice screen key 31, 45 going back a screen 18 going back to clear mode 21 GPS 22, 24 GPS Signal Reception 24 green phone icon 9 green phone key 8 H hanging up clear calls 30
143 L latency 12 LED 10, 32 Left key 8, 18 letters 60 locking the keypad 78 logging in 19 logging out 21 Login Secure User 19 Logout Secure User 21 M mailing addresses 59, 62 main menu 1, 16 making calls clear 27 clear async data 40 hanging up 30 no service 9 no signal 9 RF safety 112 roaming 9 secure 31 secure data 37 signal strength 9 three-way 46 Max Security Level Data 25 Max Security Level Voice 24 memory 10, 56 menu tree 1 Message Alert 50 message center 50 message icon 9 messages accessing voice ma
144 Index old messages erasing automatically 56 erasing manually 56 Omni 3, 12 options during calls 45 other secure phones 3, 12, 22 OutBox 54, 55 Outgoing Calls list 69 Outgoing Secure Data 38 P package contents 4 padlock icon 9 pages 49 performance phone 111 power save mode 110 times 107 personal contacts 65, 74 Personal Identification Number 19 phone accessing recent calls from 69 accessories 131 cleaning 111 contacts 59 contents 4 diagram of 7 display 79 features 3, 7 icons 9 keys 8 memory 10, 56 mes
145 QSec-800 phones 12 R radio frequency. See RF energy.
146 Index Sectera Wireline Terminal 3, 12 secure calls and single-number phones 34, 39 characteristics of 12 DAO descriptors 33 data 37 dialing 32, 73 dialing from Contacts 74 dialing from Recent Calls 75 display during 34 ending 35 ignoring 34 limitations of 32 making 31 options during 32 receiving 33 redialing a number 73 rejecting 34 RF safety 112 Secure Dial during 33 setup of 32 speed-dialing 74 transitioning from 46 transitioning to 45 transmitting characters 33 using a callback number 76 Secure Dat
147 Specific Absorption Rate 118 Speed Dial about 67 adding an entry to 67 and voice mail 67 dialing an entry 68, 74 enter numbers from contacts erasing entries 68 viewing entries 68 Speed Dial List 68 standard battery 8, 107 standard phone settings 77 standby time slim battery 108 standard battery 107 STE 3, 12 strapping 21 Auto-secure 21 Secure-only 21 Traditional 21 street addresses 59, 62 SWT 3, 12 Symbols text entry 61 T TA 4 tabs 1, 16 talk key 8 talk time slim battery 108 standard battery 107 tampe
148 recent calls 69, 70 security settings 22 sent text messages 54 the Speed Dial list 68 your OutBox 54 your phone numbers 13 voice mail accessing 52 definition 49 entering number 51 retrieving 51 using Speed Dial to access Index Voice Mail Message icon 9, 50 Voice Mail Number 51 Voice Mail screen key 28 voice message icon 9 Voice Privacy icon 9 voice quality 12 Volume 79 W warnings 5 web addresses 67 59, 62
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